IT Network Supervisor

Salary: $107,937.00 - $161,905.00 Annually
Location : Glendale, AZ
Job Type: Full Time
Job Number: 2025-04130
Department: Innovation And Technology
MUNIS- Org Description: Innovation & Tech Operations
Opening Date: 03/31/2025
Closing Date: 4/14/2025 5:00 PM Arizona
Hours per Week: 40

Description
The Role:

The IT Network Supervisor supervises staff and technical projects within an assigned technical area which may include, but are not limited to Telecommunications, Network, and Systems Administration.
The ideal candidate for the role will have a Bachelor's Degree in Computer Science, Information Technology, Engineering or a closely related field. Four years of experience in designing and supporting local and wide area networks including two years supervisory or lead experience required. Benefits:
The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment. You can review theor visit the for more information.Holiday, Vacation, and Sick Leave:
Regular status position's offer:

• The City of Glendale observes 10.5 holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays.
• Vacation leave accrues at 5.33 hours per pay period (138 hours per year), and increases to 6.12 hours after 5 years, and to 7.6 hours after 10 years of service.
• Sick leave accrues at 4.4 hours per pay period (114 hours per year).

Retirement:

• This position participates in the Arizona State Retirement System (ASRS).
• Contribution is mandatory, and the current contribution rate is 12.27%.

Essential Functions

Works in conjunction with Information Technology Manager(s) to devise strategic and tactical solutions required to meet overall business objectives.

Plans, organizes, and supervises the activities and staff in one or more functional areas within the Innovation & Technology Department.

Ensures issues related to assigned technical area are resolved within stated SLA guidelines. Assign available resources to meet deadlines.

Responds to complaints and more difficult customer inquiries to ensure resolution; conducts research, provides solutions to problems and corrects errors; ensures staff compliance with customer service goals.

Recommends technology solutions considering a number of factors including budget, business need, internal capabilities, and strategic direction.

Designs, plans, leads, and manages projects within assignment area to meet project requirements and the City's defined disaster recovery objectives.

Provides consulting, instruction, direction, and technical assistance to other departments as required for assigned technical area.

Reviews IT project proposals from City departments and provide technical feedback and resources required.

Evaluates, recommends, and performs upgrades to IT systems and infrastructure to ensure availability and minimize downtime.

Develops documentation, checklists, and processes. Provide training as appropriate.

Identifies improvement opportunities. Examples include but not limited to tools, processes, procedures, installation, configuration and troubleshooting techniques.

Implements and monitors appropriate security procedures to safeguard the city infrastructure from physical harm, viruses, unauthorized users, and potential data loss.

Must be able to read, interpret and apply complex technical information, and relay that information to stakeholders, including both technical and non-technical users.

Provides on-call support during non-business hours.

Performs other related duties as assigned.

IT Infrastructure Supervisor (Network and Telephony)

Under general direction, is responsible for leading and participation in the design, development, analysis, testing, modification, installation, configuration, and maintenance of computer systems and programs related to wide area networking, including hardware and software.

Troubleshoots and correct network and phone infrastructure problems.

Develops and monitor appropriate performance metrics to detect network and telephony performance deficiencies.

Ensures accurate network operational procedures, records, documents, and drawings are maintained.

Recommends direction for network architecture based on traffic requirements and technological evolution.

Minimum Qualifications/Special Requirements/Success Factors
Bachelor's Degree in Computer Science, Information Technology, Engineering or a closely related field.

IT Infrastructure Supervisor (Network and Telephony)

• 4 years of experience in designing and supporting local and wide area networks including two years supervisory or lead experience required.
• Industry recognized certifications are preferred including, but not limited to, (CCNA) and Security

Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.

Knowledge of:

• The principles, practices and methods of supervision, training, and mentoring
• Security incident management
• Disaster recovery preparedness
• Project management
• Current industry trends and best practices
• Vendor/contractor support procedures

IT Infrastructure Supervisor (Network and Telephony)

• The principles, practices, and technologies utilized in network/communication infrastructure design
• The principles, practices, terminology and trends in network, wireless and VoIP communication systems and services
• LAN and WAN topologies, protocols, and support procedures
• Network cabling industry standards
• Methods and techniques of troubleshooting network, wireless or VoIP related hardware, software and interconnectivity problems
• Proper telecommunication equipment operation, usage, and procedures

Ability to:

• Work independently managing multiple assigned priorities and tasks maintaining project schedules and deliverables
• Communicate effectively both verbally and in writing
• See the big picture; envision and recommend technology solutions to meet operational objectives
• Analyze problems and alternatives and develop sound conclusions and recommendations
• Work effectively with users, technical personnel and consultants to achieve stated objectives
• Prepare and/or present clear, concise and accurate reports
• Exercise sound independent judgment
• Continually learn and demonstrate new skills via hands on training, classroom training and self-study learning methods
• Establish and maintain effective working relationships

Special Requirements

• Ability to work overtime, shifts, weekends and holidays as required.
• A post-offer physical assessment is required. The City of Glendale will incur the cost of all required testing.

Success Factor Classification Level - Professional/Supervisory
To view the success factor definitions please click here.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Physical Requirements/Working Conditions
Physically lift 50 pounds to waist height; install network equipment in physical location. Office setting. The risks of exposure to electrical hazards can be substantially controlled by following safe handling practices when installing and upgrading equipment.
Benefit information is outlined here:
01

Please select the response that best describes your education and experience as it relates to the IT Network Supervisor position.

• Bachelor's Degree in Computer Science, Information Technology, Engineering or a closely related field and four years of experience in designing and supporting local and wide area networks including two years supervisory or lead experience.
• Three years college coursework in Computer Science, Information Technology, Engineering or a closely related field and five years of experience in designing and supporting local and wide area networks including two years supervisory or lead experience.
• Two years college coursework in Computer Science, Information Technology, Engineering or a closely related field and six years of experience in designing and supporting local and wide area networks including two years supervisory or lead experience required.
• One year college coursework in Computer Science, Information Technology, Engineering or a closely related field and seven years of experience in designing and supporting local and wide area networks including two years supervisory or lead experience required.
• Eight years of experience in designing and supporting local and wide area networks including two years supervisory or lead experience required.
• None of the above

02

How any years of relevant/current supervisory experience do you have?

• 5 or more years
• 3 to 5 years
• 1 to 3 years
• Less than a year
• None

03

How many years of experience do you have as a Network Engineer?

• Five (5) or more years of experience
• Between four (4) and five (5) years of experience
• Between three (3) and four (4) years of experience
• Between two (2) and three (3) years of experience
• Between one (1) and two (2) years of experience
• Less than one (1) year of experience

04

How many years of experience do you have working with Palo Alto Networks Firewalls?

• Less than 1 year of experience
• Between 1 and 2 years of experience
• Between 2 and 3 years of experience
• Between 3 and 4 years of experience
• Between 4 and 5 years of experience
• 5 or more years of experience

05

How many years of experience do you have working with Cisco Network Equipment?

• Less than 1 year of experience
• Between 1 and 2 years of experience
• Between 2 and 3 years of experience
• Between 3 and 4 years of experience
• Between 4 and 5 years of experience
• 5 or more years of experience

06

How many years of experience do you have working with Mitel or Microsoft Teams Phone experience?

• Five (5) or more years of experience
• Between four (4) and five (5) years of experience
• Between three (3) and four (4) years of experience
• Between two (2) and three (3) years of experience
• Between one (1) and two (2) years of experience
• Less than one (1) year of experience

07

Please indicate the industry recognized certifications you currently possess.

• Associate
• Professional
• Engineer
• None of the above

Required Question