Head of Commercial & Consumer Loan Operations
Apply NowCompany: Valley Bank
Location: New York, NY 10025
Description:
Responsibilities include, but are not limited to:
Required Skills:
Required Experience:
- Manage all Enterprise Loan Operations functions, supporting business partners across business lines.
- Develop an effective Operations organizational structure with high performing teams that support the needs of the business.
- Establish Loan Operations departmental goals, objectives, and operating procedures.
- Participate in strategic and operational governance processes and long-term planning.
- Lead implementation of operational processes and procedures which contribute to improved cost, quality and productivity.
- Drive innovation that creates operational excellence by establishing strong control processes and performance metrics to monitor operational success against objectives.
- Develop, track, and manage the annual Loan Operations budgets.
- Partner with stakeholders to promote continuous improvement and operational best practices across the company.
- Keep current with trends, issues and products in the Operations industry.
Required Skills:
- Proven leadership ability.
- Extensive experience managing cross-functional operations organizations and driving efficiency.
- Ability to quickly assess problems/challenges and identify processes necessary for resolution and/or accomplishment of goal.
- Strong people management skills, ability to hire, develop and retain high quality Operations professionals, and manage in a diverse decentralized environment.
- Exceptional influence and negotiation skills.
- Strong verbal and written communication skills.
- Excellent customer service experience.
- Demonstrated record of expenses controls, experience with technical and system understanding.
- Ability to think and act strategically and manage change.
- Proven ability to leverage new technology and processes for competitive advantage.
- Proficient computer skills using Microsoft Word, Excel and Outlook.
Required Experience:
- Bachelor's Degree in Business Administration and a minimum of 15 years of related experience.
- Commercial Bank Loan Operations Management, MBA or master's level degree preferred.