General Manager

The onsite General Manager is responsible for supervising the administrative support staff of the Community Association assigned. The General Manager will oversee and support the various departments within the Community Association including Food & Beverage, Facilities Maintenance, Custodial, Landscaping, Lifestyle, etc. The General Manager will interact with and be the liaison among the homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Manage a large association staff within multiple departments to include administrative, porter, concierge, security, maintenance, and janitorial.
• Assist with employee hiring, training, supervising, and performance management.
• Create and manage operating budget, annual budget, and monitor the reserves; review financial reports, Revenue Income, Income Statements, Balance Sheets, Profit and Loss reports and perform variance analysis.
• Oversee routine, preventative and capital maintenance projects. Build and manage vendor relationships.
• Assemble board packages, attend, and facilitate board meetings; collaborate with and offer recommendations to members of the Board and Committee members.
• Ensure Condominium guidelines are met and code violations are remedied.
• Responsible for P&L, A/P processing, budget preparation and financial review.
• Act as a liaison between the Board of Directors and residents in the execution of the established policies and the conveyance of resident grievances.
• Work as a liaison between the Board and legal counsel, as well as the Board and the Board Advisory Committees.

• Associates degree required; Bachelor's degree preferred.
• CMCA required
• 5+ years of Community Association experience.
• 3+ years of supervisory experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Customer service driven, team oriented, and a collaborative spirit.
• Strong Financial Acumen.
• Ability to prioritize and manage multiple projects simultaneously.
• Self-managed, self-motivated, works proactively, organized, and detailed oriented.
• Excellent communication skills, written and spoken, with knowledge of conflict resolution techniques.

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