Market Asset Manager, Charging

Tesla sets the bar for a trustworthy & resilient charging network. The Charging Operations team ensures that Tesla continues to deliver the best possible charging customer experience through proactive engagement and growth of the global charging network.
The Market Asset Manager works on the North America Charging Operations team and will support regional operations. The role is responsible for maintaining excellent customer experience through UI accuracy & the review, diagnostics and resolution of non-charging asset related issues. The individual will work closely with energy service, market asset management, internal engineering teams and external sites hosts & vendors.

Responsibilities

• Review, diagnose and resolve non-charging asset-related issues identified through customer feedback, site hosts and social platforms to maintain site level excellence, working with internal teams and external vendors
• Take the highest level of ownership of the customer journey and experience
• Resolve a high-volume of real-time site issues within assigned submarket; success will be measured on time and quality of resolution
• Coordinate resources, provide clear direction, timelines, and deliverables for internal and external stakeholders, closely monitoring and proactively following up
• Create budgets, purchase orders, invoice audits & approvals
• Responsible for data management of non-charging assets, customer-facing information for arrival experience, site opening customer-facing validations, UI/app bug escalations, and Trip Planner optimization flags; review data for trends and support preventative maintenance campaigns
• Work in close partnership with energy service and deployment teams to define and meet customer experience SLAs, continuously improving customer feedback

Requirements

• Up to 25% travel (across North America) required
• Bachelor's degree in a relevant field of study, or equivalent experience; experience in construction industry is a plus
• Excellent written and spoken English, with fluency in Spanish strongly preferred
• Energetic, diplomatic, and cooperative communication style to positively influence project outcomes
• Ability to manage multiple high-priority tasks efficiently, with strong attention to detail, in a high-change environment
• Passionate about improving the customer experience and representing the Tesla brand to external stakeholders
• Proactive and resourceful in identifying problems and non-standards, offering creative solutions

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
Expected Compensation

$68,000 - $252,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.