Technical Account Manager -DOD Operations

Description

Technical Account Manager

Summary

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive ongoing value and support to Varonis customers. To be a successful Technical Account Manager ,you must be a motivated self-starter, be committed to on-going self-development and education, and possess strong technical acumen and customer service skills. This TAM role will support a Varonis Special Operations Customer located in Fayetteville, NC. The TAM will be supporting this client onsite in a full-time capacity.

Responsibilities

• Assist customers with the protection of data from insider threats, cyber-attacks, and policy violations
• Onboard Customers to Varonis platforms and deliver ongoing value and support
• Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
• Prepare and deliver quarterly business and blast radius reviews
• Alongside Sales, identify and champion upsell opportunities
• Learn new Varonis products as they are released and develop expertise in your client's unique security ecosystem(s)
• Help Account Managers and Sales Engineers identify renewal risk, collaborate to remediate that risk, and ensure successful renewals
• Serve as primary technical contact and augment Varonis support and engineering teams
• Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and reviewed by appropriate parties
• Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
• Identify, research, maintain control, and remediate customers' technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
• Escalate customer issues to management when appropriate
• Create knowledge base content to capture new learning for customer and internal reuse

Requirements

• TS/SCI clearance
• Be able to provide full-time onsite support at Ft. Bragg
• Bachelor's Degree or equivalent experience
• 4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
• Previous experience in support or service delivery to federal agencies and DoD commands
• Experience with the Varonis self-hosted software suite, including but not limited to installing, managing, and troubleshooting in remotely accessible or air-gapped environments.
• Experience working with Windows OS, SharePoint, Exchange, NetApp, and Active Directory
• Knowledge of enterprise IT, cloud, and security technologies
• Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
• Excellent in communication, written and verbal
• Proven problem-solving abilities
• Commitment to customer success
• Proven success in contributing to a team-oriented environment.
• Sales oriented.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Excellent communication (written and oral) and interpersonal skills.
• JSOC or SOCOM working experience (preferred)

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

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