Director of Pharmacy Account Management

Who We Are...

At VPL we modernize clinical supply chains to support healthier patients. Our technology-driven solutions and consultative customer experience empower health systems and outpatient pharmacies to build smarter, more resilient supply chains. With over 700 hospitals and a 97 percent customer retention rate, we're trusted to deliver transparency, cost savings, and peace of mind.

Who We're Looking For...

We are seeking an experienced and dynamic Director of Pharmacy Account Management to lead a high-performing team of Strategic Account Managers, Customer Success Managers, and Field Service Specialists. This leadership role focuses on building strong client relationships, optimizing workflows for efficiency, and identifying cross-sell and upsell opportunities to drive client satisfaction and revenue growth. If you have deep expertise in pharmacy operations, a proven track record in account management leadership, and a strategic mindset, we want to hear from you!

What You'll Do...
Team Leadership & Development:

• Lead, mentor, and develop a team of Strategic Account Managers, Customer Success Managers, and Field Service Specialists, fostering a culture of collaboration, accountability, and excellence.
• Set clear performance goals, provide regular feedback, and ensure team alignment with company objectives.
• Recruit, onboard, and train new team members to support growth.

Client Relationship Management:

• Build and maintain strong, trust-based relationships with pharmacy clients, acting as a senior point of escalation when necessary.
• Partner with the team to understand client needs, challenges, and goals, ensuring tailored solutions that enhance client satisfaction and retention.

Workflow Optimization:

• Collaborate with clients and internal teams to identify opportunities to streamline pharmacy workflows, improve operational efficiency, and deliver measurable value.
• Leverage industry knowledge to recommend best practices and innovative solutions that align with client priorities.

Revenue Growth:

• Identify and execute cross-sell and upsell opportunities within existing client accounts to maximize revenue and strengthen partnerships.
• Work closely with sales and product teams to align offerings with client needs and market trends.

Strategic Planning & Execution:

• Develop and implement account management strategies that support long-term client success and company growth.
• Monitor key performance indicators (KPIs) such as client retention, satisfaction scores, and revenue targets, adjusting strategies as needed.

Cross-Functional Collaboration:

• Partner with internal stakeholders (e.g., product development, marketing, and operations) to ensure seamless service delivery.
• Represent the voice of the client in internal discussions to influence product enhancements and service improvements.

What You'll Bring...

• Bachelor's degree in Business, Healthcare Administration, Pharmacy, or a related field (advanced degree preferred).
• 10+ years of experience in account management, customer success, or a related field, with at least 5 years in a leadership role.
• Strong background in the pharmacy industry with an understanding of pharmacy operations and workflows.
• Proven ability to build and maintain strong client relationships while driving revenue growth.
• Exceptional leadership skills, with experience managing diverse teams in a high-performance culture.
• Strategic thinker with a proactive approach to identifying opportunities and solving challenges.
• Naturally curious, passionate about exploring new ideas, and staying ahead of industry trends.
• Comfortable navigating ambiguity and driving clarity in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite; experience with pharmacy-specific software is a plus.
• Ability to travel as needed to meet with clients and support field teams.