Quality Assurance Manager
Apply NowCompany: SAIC
Location: Washington, VA 22747
Description:
Description
SAIC is seeking a highly skilled and experienced Quality Assurance Manager to join our team supporting the Federal Emergency Management Agency (FEMA) Office of the Chief Information Officer (OCIO) Operations & Maintenance (O&M) contract. The Quality Assurance Manager will play a crucial role in ensuring the delivery of high-quality IT solutions that meet FEMA's needs and improve overall customer satisfaction.
This opportunity is contingent upon award.
Key Responsibilities:
Qualifications
Qualifications:
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
SAIC is seeking a highly skilled and experienced Quality Assurance Manager to join our team supporting the Federal Emergency Management Agency (FEMA) Office of the Chief Information Officer (OCIO) Operations & Maintenance (O&M) contract. The Quality Assurance Manager will play a crucial role in ensuring the delivery of high-quality IT solutions that meet FEMA's needs and improve overall customer satisfaction.
This opportunity is contingent upon award.
Key Responsibilities:
- Leadership and Administration: Serve as a leader, manager, and administrator to enhance customer satisfaction and the quality of IT solutions delivered.
- Customer Engagement: Provide status updates and feedback to the Operations Management Staff on FEMA customer satisfaction and internal service performance.
- Communications: Lead communications to the FEMA workforce, ensuring clear and effective dissemination of information.
- Process Improvement: Make recommendations for improved business solutions and processes based on customer surveys and feedback.
- Service Level Management: Manage service level agreements (SLAs), ensuring they are met and addressing any issues or escalations that arise during the contract.
- Quality Assurance: Ensure all deliverables meet established standards and comply with relevant best practices.
- Collaborative Relationships: Foster a collaborative and positive relationship between FEMA stakeholders and the OCIO by combining customer engagement efforts with a focus on quality assurance.
Qualifications
Qualifications:
- Education: Bachelor's degree in Information Technology, Business Administration, Quality Management, or a related field. A Master's degree is preferred.
- Certifications: Must have Project Management Professional (PMP) and ITIL certification.
- Experience: Minimum of 5 years of experience in quality assurance, project management, or a related role, with a proven track record of improving customer satisfaction and service delivery.
- Clearance: Must obtain a Public Trust clearance prior to starting work under this contract.
- Leadership: Demonstrated ability to lead and manage teams effectively.
- Communication: Excellent verbal and written communication skills, with the ability to effectively engage with stakeholders at all levels.
- Problem-Solving: Strong analytical and problem-solving skills, with a focus on identifying and resolving issues promptly.
- Process Improvement: Proven experience in making recommendations for business process improvements based on customer feedback.
- Service Management: Knowledge and experience in managing SLAs and ensuring compliance with quality standards.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.