IT Business Systems Analyst ll
Apply NowCompany: Riverside County, CA
Location: Riverside, CA 92503
Description:
Salary : $86,496.27 - $117,045.63 Annually
Location : Riverside
Job Type: Regular
Job Number: 25-86115-01
Department: Information Technology
Division: Technology Svcs Bureau
Opening Date: 03/31/2025
Closing Date: 4/7/2025 11:59 PM Pacific
ABOUT THE POSITION
Click Here to learn more about the incredible benefits of working for the County of Riverside!
The Riverside County Information Technology Department (RCIT) is seeking an IT Business Systems Analyst II to support the Technical Services Bureau in Riverside.
The Business Systems Analyst II will work under the direction of the lead Technology Services Bureau BSA III and plays a key role in supporting the bureau's project portfolio. This position is responsible for managing a dashboard to track and oversee ongoing projects, ensuring effective coordination and communication across various teams. The BSA II will collaborate closely with internal support teams, including Systems Administrators, Field Services staff, Applications Support staff, Help Desk personnel, and Business Relationship Managers. Additionally, the role involves regular interaction with stakeholders and supported departments within the County of Riverside to address system needs, facilitate solutions, and ensure successful project outcomes.
The ideal candidate for this role will be highly organized, detail-oriented, and capable of managing multiple projects simultaneously. They will excel in following established methods for tracking and reporting project status, ensuring accurate and timely updates. Strong project management skills are essential, including the ability to develop key project documents such as Project Charters, Statements of Work (SOW), Risk/Issues/Assumptions/Dependencies registers, and Work Breakdown Structures (WBS) using industry-standard templates. The successful candidate will effectively manage project constraints by balancing time, budget, and resources, demonstrating adaptability and sound decision-making to keep projects on track. Excellent communication and collaboration skills will enable them to engage with stakeholders, address challenges, and deliver successful project outcomes. Candidates with 3- 5 years of IT Project Management experience and those with a bachelor's degree in computer science, computer information systems, data processing, information management, or a related field to the assignment are highly preferred.
The IT Business Systems Analyst II is distinguished from the IT Business Systems Analyst I in that the latter is the entry-level and receives initial training in the techniques and procedures essential to the duties performed. This class is further distinguished from the IT Business Systems Analyst III in that the latter requires incumbents to lead an IT staff, perform the most complex assignments, and use master-level technical and analytical skills. Advancement to the next level is obtained by competitive selection through an open recruitment.
Meet the Team!
The Riverside County Information Technology department provides information technology services to County departments and agencies and is entrusted with managing and safeguarding the County's enterprise and mission-critical solutions and infrastructure. RCIT is committed to cultivating a collaborative and inclusive culture that fosters best of breed solutions with a focus on problem-solving to deliver quality products and services to our customers.
EXAMPLES OF ESSENTIAL DUTIES
Conduct systems analysis and design of business processes involving evaluation of current and proposed information and business process flow, available and emerging technology hardware and software, and cost/benefits.
Analyze projects; document new organizational processes; generate reports for management on new technology.
Manage a dashboard to oversee the portfolio of projects within the Technology Services Bureau under the lead's guidance.
Coordinate and communicate effectively with various stakeholders, including end users, management, staff, and vendors. This involves addressing project issues and providing regular status updates.
Follow the established method for tracking and reporting the status of all projects.
Demonstrate the ability to handle multiple projects concurrently.
Develop essential project documents such as: Project Charter, Statement of Work (SOW), Risk/Issues/Assumptions/Dependencies register, Work Breakdown Structure (WBS) and other project-related artifacts based on industry standard established templates
Manage project constraints, including time, budget, and resources.
Engage stakeholders to ensure alignment with project goals.
Facilitate cross-functional coordination and communication across different teams and departments effectively.
Schedule time and resources effectively.
Develop and maintaining project schedules.
Solicit task status updates from project resources.
Adhere to established Project Management (PM) standards and practices.
Coordinate resources efficiently between multiple projects.
MINIMUM QUALIFICATIONS
Education: Completion of 30 semester or 45 quarter units from an accredited college or university, preferably with coursework in computer science, computer information systems, data processing, information management, or a related field to the assignment.
Experience: Two years of IT job-related experience,which included at least one year of professional level of IT Project Management experience.
Other Requirements:
License/Certificate: Possession of a valid California Driver's License required.
Highly Preferred
Core Competencies:
Knowledge, Skills, and Abilities:
SUPPLEMENTAL INFORMATION
What's Next? This recruitment is open to all applicants.
General Information
If you have any questions regarding this posting, please contact Angela Tavaglione at atavaglione@rivco.org
APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. ().
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
A new member is defined as any of the following:
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS. A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0 < 3 year = 80 Hours (10 Days)
4 < 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year.
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
01
Select the answer that best describes your current driver's license status:
02
What is your highest level of education completed from an accredited college or university?
03
How many years of professional level IT related experience do you possess?
04
Do you have experience developing key project documents such as Project Charters, Statements of Work (SOW), Risk/Issues/Assumptions/Dependencies registers, and Work Breakdown Structures (WBS) using industry-standard templates?(provide detail on your resume/application)
05
Do you have at least 1 year of IT Project Management experience?
06
Can you describe a significant IT project you have experience in from start to finish? What was the project's objective, and how did you approach planning, resource allocation, and overcoming challenges throughout the process? (Application/resume must support your answer. Please provide detail on the project)
07
Are you a current employee with the County of Riverside Information Technology Department (RCIT)?
Required Question
Location : Riverside
Job Type: Regular
Job Number: 25-86115-01
Department: Information Technology
Division: Technology Svcs Bureau
Opening Date: 03/31/2025
Closing Date: 4/7/2025 11:59 PM Pacific
ABOUT THE POSITION
Click Here to learn more about the incredible benefits of working for the County of Riverside!
The Riverside County Information Technology Department (RCIT) is seeking an IT Business Systems Analyst II to support the Technical Services Bureau in Riverside.
The Business Systems Analyst II will work under the direction of the lead Technology Services Bureau BSA III and plays a key role in supporting the bureau's project portfolio. This position is responsible for managing a dashboard to track and oversee ongoing projects, ensuring effective coordination and communication across various teams. The BSA II will collaborate closely with internal support teams, including Systems Administrators, Field Services staff, Applications Support staff, Help Desk personnel, and Business Relationship Managers. Additionally, the role involves regular interaction with stakeholders and supported departments within the County of Riverside to address system needs, facilitate solutions, and ensure successful project outcomes.
The ideal candidate for this role will be highly organized, detail-oriented, and capable of managing multiple projects simultaneously. They will excel in following established methods for tracking and reporting project status, ensuring accurate and timely updates. Strong project management skills are essential, including the ability to develop key project documents such as Project Charters, Statements of Work (SOW), Risk/Issues/Assumptions/Dependencies registers, and Work Breakdown Structures (WBS) using industry-standard templates. The successful candidate will effectively manage project constraints by balancing time, budget, and resources, demonstrating adaptability and sound decision-making to keep projects on track. Excellent communication and collaboration skills will enable them to engage with stakeholders, address challenges, and deliver successful project outcomes. Candidates with 3- 5 years of IT Project Management experience and those with a bachelor's degree in computer science, computer information systems, data processing, information management, or a related field to the assignment are highly preferred.
The IT Business Systems Analyst II is distinguished from the IT Business Systems Analyst I in that the latter is the entry-level and receives initial training in the techniques and procedures essential to the duties performed. This class is further distinguished from the IT Business Systems Analyst III in that the latter requires incumbents to lead an IT staff, perform the most complex assignments, and use master-level technical and analytical skills. Advancement to the next level is obtained by competitive selection through an open recruitment.
Meet the Team!
The Riverside County Information Technology department provides information technology services to County departments and agencies and is entrusted with managing and safeguarding the County's enterprise and mission-critical solutions and infrastructure. RCIT is committed to cultivating a collaborative and inclusive culture that fosters best of breed solutions with a focus on problem-solving to deliver quality products and services to our customers.
EXAMPLES OF ESSENTIAL DUTIES
Conduct systems analysis and design of business processes involving evaluation of current and proposed information and business process flow, available and emerging technology hardware and software, and cost/benefits.
Analyze projects; document new organizational processes; generate reports for management on new technology.
Manage a dashboard to oversee the portfolio of projects within the Technology Services Bureau under the lead's guidance.
Coordinate and communicate effectively with various stakeholders, including end users, management, staff, and vendors. This involves addressing project issues and providing regular status updates.
Follow the established method for tracking and reporting the status of all projects.
Demonstrate the ability to handle multiple projects concurrently.
Develop essential project documents such as: Project Charter, Statement of Work (SOW), Risk/Issues/Assumptions/Dependencies register, Work Breakdown Structure (WBS) and other project-related artifacts based on industry standard established templates
Manage project constraints, including time, budget, and resources.
Engage stakeholders to ensure alignment with project goals.
Facilitate cross-functional coordination and communication across different teams and departments effectively.
Schedule time and resources effectively.
Develop and maintaining project schedules.
Solicit task status updates from project resources.
Adhere to established Project Management (PM) standards and practices.
Coordinate resources efficiently between multiple projects.
MINIMUM QUALIFICATIONS
Education: Completion of 30 semester or 45 quarter units from an accredited college or university, preferably with coursework in computer science, computer information systems, data processing, information management, or a related field to the assignment.
Experience: Two years of IT job-related experience,which included at least one year of professional level of IT Project Management experience.
Other Requirements:
License/Certificate: Possession of a valid California Driver's License required.
Highly Preferred
- Bachelor's degree preferably in information technology, computer science, project management, business administration, management information systems, computer engineering or closely related field
- 3-5 years IT project management experience
- Experience developing key project documents such as Project Charters, Statements of Work (SOW), Risk/Issues/Assumptions/Dependencies registers, and Work Breakdown Structures (WBS) using industry-standard templates.
Core Competencies:
- Self-starter with a proactive approach
- Ability to drive projects forward with guidance
- Effective communication skills
- Strong leadership capabilities
- Team management experience
- Skilled in negotiation and conflict resolution
- Excellent personal organization and time management
- Risk management proficiency
- Expertise in project management
- Ability to collaborate successfully with diverse teams
Knowledge, Skills, and Abilities:
- Strong analytical and problem-solving skills
- Ability to interpret and follow instructions effectively
- Proficient in producing clear, concise, and accurate reports
- Skilled in building and maintaining positive relationships with colleagues, customers, and staff at all organizational levels
SUPPLEMENTAL INFORMATION
What's Next? This recruitment is open to all applicants.
General Information
If you have any questions regarding this posting, please contact Angela Tavaglione at atavaglione@rivco.org
APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. ().
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0 < 3 year = 80 Hours (10 Days)
4 < 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year.
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
01
Select the answer that best describes your current driver's license status:
- I have a valid California driver's license.
- I am able to obtain a valid California driver's license.
- I currently have a valid out-of-state driver's license, and I am able to obtain a valid California driver's license.
- I do not have and/or I am not able to obtain a California driver's license.
02
What is your highest level of education completed from an accredited college or university?
- None
- Less than 30 semester or 45 quarter units
- At least 30 semester or 45 quarter units
- At least 60 semester or 90 quarter units
- At least 90 semester or 135 quarter units
- At least 120 semester or 180 quarter units
- I have my Associate's degree
- I have my Bachelor's degree
- I have my Master's degree
- I have my Doctorate degree
03
How many years of professional level IT related experience do you possess?
- None
- Less than 12 months
- 1 year or more but, less than 2 years.
- 2 years or more but, less than 3 years
- 3 or more years
04
Do you have experience developing key project documents such as Project Charters, Statements of Work (SOW), Risk/Issues/Assumptions/Dependencies registers, and Work Breakdown Structures (WBS) using industry-standard templates?(provide detail on your resume/application)
- Yes
- No
05
Do you have at least 1 year of IT Project Management experience?
- Yes
- No
06
Can you describe a significant IT project you have experience in from start to finish? What was the project's objective, and how did you approach planning, resource allocation, and overcoming challenges throughout the process? (Application/resume must support your answer. Please provide detail on the project)
07
Are you a current employee with the County of Riverside Information Technology Department (RCIT)?
- Yes
- No
Required Question