Project Manager, Servicing & Support
Apply NowCompany: PenFed Credit Union
Location: San Antonio, TX 78228
Description:
Overview
Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.
PenFed is hiring a Project Manager, Servicing & Support to work onsite at our San Antonio, Texas service center. PenFed is seeking a dynamic Project Manager to lead the planning and execution of projects, ensuring alignment with the company's strategic goals. This role involves collaborating with key stakeholders to define project scope, objectives, and deliverables, while efficiently managing resources, budgets, and timelines. The Project Manager will guide and mentor teams to maintain high productivity and quality standards, lead quality assurance processes, and resolve issues promptly. You will also provide regular status updates to senior leadership, implement necessary changes, and assess project outcomes for improvement. The role requires strong communication, risk management, and vendor negotiation skills, as well as a focus on aligning business, technology, and operational needs throughout the entire project lifecycle.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.
Qualifications
Equivalent combination of education and experience is considered.
Supervisory Responsibility
This position will not supervise staff.
Licenses and Certifications
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Ability to travel to various worksites and be on-call is required.
About Us
Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.
Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.
PenFed is hiring a Project Manager, Servicing & Support to work onsite at our San Antonio, Texas service center. PenFed is seeking a dynamic Project Manager to lead the planning and execution of projects, ensuring alignment with the company's strategic goals. This role involves collaborating with key stakeholders to define project scope, objectives, and deliverables, while efficiently managing resources, budgets, and timelines. The Project Manager will guide and mentor teams to maintain high productivity and quality standards, lead quality assurance processes, and resolve issues promptly. You will also provide regular status updates to senior leadership, implement necessary changes, and assess project outcomes for improvement. The role requires strong communication, risk management, and vendor negotiation skills, as well as a focus on aligning business, technology, and operational needs throughout the entire project lifecycle.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.
- Lead the planning and execution of projects, ensuring alignment with company's strategic objectives.
- Collaborate with key stakeholders to define project scope, goals, and deliverables that support business objectives.
- Define project tasks and required resources, ensuring optimal allocation of resources to meet project deadlines.
- Manage the project budget and allocate resources effectively to ensure successful project delivery.
- Create a detailed project schedule and timeline, ensuring on-time delivery and adherence to deadlines.
- Manage, mentor, and guide the project team, ensuring productivity and quality standards are maintained.
- Lead quality assurance processes, relating to project implementation to monitor production, resolve issues, and provide viable solutions.
- Provide regular updates on project status, including progress, issues, risks, and solutions to stakeholders.
- Implement and manage changes to project scope and deliverables as necessary to meet objectives.
- Assess project outcomes, identifying successes and areas for improvement.
- Effectively communicate project progress, challenges, and recommendations to senior leadership and other key stakeholders.
- Identify, analyze, and mitigate project risks to ensure smooth execution.
- Oversee the entire project lifecycle, ensuring successful delivery from initiation to deployment, while maintaining focus on project milestones and success criteria.
- Work closely with business leaders, technology teams, and stakeholders to ensure alignment between technology, operations, and business needs.
Qualifications
Equivalent combination of education and experience is considered.
- Bachelor's degree Computer Science, Business required.
- Minimum of eight (8) years of project management experience, including planning and tracking projects.
- Minimum of five (5) years of experience managing full product lifecycle, with understanding of development lifecycle and technology methodologies.
- Proven experience leading, managing, and delivering projects on-time, within budget, and to scope.
- Experience presenting project status and reports to senior leadership and stakeholders.
- Strong interpersonal and communication skills, with the ability to influence, facilitate, and enhance performance across cross-functional teams.
- Decisiveness in resolving business problems, making decisions, and identifying priorities.
- Expertise in vendor contract negotiation and budget management.
- Experience in successfully leading projects with external and internal teams, holding them accountable for performance.
- Ability to gain buy-in from executives, sponsors, stakeholders, and team members.
Supervisory Responsibility
This position will not supervise staff.
Licenses and Certifications
- Project Management Professional (PMP) certification is preferred.
- Agile Product Manager certification is preferred.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Ability to travel to various worksites and be on-call is required.
About Us
Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.