Client Services Director
Apply NowCompany: IA Interior Architects
Location: New York, NY 10025
Description:
We are seeking a highly motivated and experienced Director of Client Services to join our Commercial Workplace Practice. The Director of Client Services will play a crucial role in overseeing and enhancing client relationships, ensuring exceptional service delivery, and driving business growth within our Workplace practice.
Working under the Senior Director, Client Services and the Chief Marketing Offices, the Client Services Director is responsible for pursuing major opportunities, generating profitable growth and increased local market share by sourcing new clients and project leads, while working with existing clients for new or expanded opportunities.
Job Responsibilities
Develop and implement strategies to expand our workplace client base and increase revenue
Identify emerging trends and opportunities within the workplace market to position the firm competitively.
Execute quarterly and annual goals, strategies and tactics to achieve objectives; continually improve business development strategies
Attend networking events, be an active member of industry organizations and seek opportunities for leadership involvement
Support development efforts, including direct involvement with the development of proposals, collateral, advertising, web content, branding, messaging, presentation formats, databases and public relations programs/campaigns
Champion a client-focused culture throughout the organization, emphasizing responsiveness, accountability, and innovation.
Education, Work Experience, and Leadership
BA or advanced degree in marketing, sales, architecture, design or related fields
12 years in progressive federal sector sales and marketing roles with demonstrated experience identifying, locating, and closing large accounts and variable projects.
Strong understanding of federal procurement processes, regulations, and contracting mechanisms.
Experience selling commercial architecture and design services and/or corporate real estate industry sales experience required.
Coordinate with other disciplines and studios to streamline client communication and project delivery processes.
Knowledge, Skills, and Abilities
Comprehensive knowledge of marketing concepts, principles and strategies
Creative, resourceful, dependable and self-directed
Ability to build solid, profitable relationships with clients and prospective clients
Advanced sales tracking software skills; CRM
Working under the Senior Director, Client Services and the Chief Marketing Offices, the Client Services Director is responsible for pursuing major opportunities, generating profitable growth and increased local market share by sourcing new clients and project leads, while working with existing clients for new or expanded opportunities.
Job Responsibilities
Develop and implement strategies to expand our workplace client base and increase revenue
Identify emerging trends and opportunities within the workplace market to position the firm competitively.
Execute quarterly and annual goals, strategies and tactics to achieve objectives; continually improve business development strategies
Attend networking events, be an active member of industry organizations and seek opportunities for leadership involvement
Support development efforts, including direct involvement with the development of proposals, collateral, advertising, web content, branding, messaging, presentation formats, databases and public relations programs/campaigns
Champion a client-focused culture throughout the organization, emphasizing responsiveness, accountability, and innovation.
Education, Work Experience, and Leadership
BA or advanced degree in marketing, sales, architecture, design or related fields
12 years in progressive federal sector sales and marketing roles with demonstrated experience identifying, locating, and closing large accounts and variable projects.
Strong understanding of federal procurement processes, regulations, and contracting mechanisms.
Experience selling commercial architecture and design services and/or corporate real estate industry sales experience required.
Coordinate with other disciplines and studios to streamline client communication and project delivery processes.
Knowledge, Skills, and Abilities
Comprehensive knowledge of marketing concepts, principles and strategies
Creative, resourceful, dependable and self-directed
Ability to build solid, profitable relationships with clients and prospective clients
Advanced sales tracking software skills; CRM