Medical Director III, Nurse Practitioner
Apply NowCompany: Unity Health Care
Location: Washington, DC 20011
Description:
INTRODUCTION
Under the supervision of the Chief Medical Officer, the Medical Director is responsible for, but not limited to, the provision of care and coordination of the daily activities of the various medical disciplines of the Unity Health Care Health Center team, and serves as the liaison between Unity and the community. The Medical Director is responsible for ensuring the delivery of quality, safe medical services of a clinical site, including supervision of all providers working at the designated site.
MAJOR DUTIES/ESSENTIAL FUNCTIONS
Supports the health center and organization in contributing to the quadruple aim: improving health outcomes, improving patient experience, supporting care team well-being and the financial sustainability of the organization
Health outcomes:
Performs and serves as a role model for patient care and medical provider duties.
Supervises providers at site to ensure the safe provision of care and compliance with policies and procedures of Unity Health Care.
Leads quality improvement initiatives at the Center and engages team members.
Reviews available data reports and analysis to develop action plans to achieve the center's goals and shares relevant information with providers.
Ensures clinical best practices are shared at the Center and that providers are optimizing CME.
Conduct root causes analyses of incident reports to identify issues and potential systemic solutions.
Manages peer review process at their site in accordance with protocol. This includes reviewing provider charts at around 45 and 90 days. Specifically, the Medical Director is responsible for re-evaluating those charts of providers not meeting the minimum standards and providing feedback. Peer review process with specialty directors needed in some cases.
Assists with identification of supply and equipment needs.
Patient Experience:
Reviews patient experience data with providers and the leadership team and translates into action steps to ensure a welcoming, patient-centered environment for all patients.
Investigates patient complaints, particularly those with a quality of care concern or as it relates to providers and provides feedback, counseling or action when appropriate.
Actively recruits and hires appropriately trained and competent (including culturally competent), mission driven providers.
Collaborates with Site leaders to ensure workflows are optimized and efficient.
Coordinates provider schedule to include verification and approval of leave and coverage of scheduled and unscheduled absences.
Collaborates with leadership team to identify and implement opportunities to improve patient flow including identifying providers who may have capacity to see patients needing care, raising concerns and problem solving in team huddles, and actively monitoring and managing the patient mix.
Collaborates with the HCD to improve non-medical systems procedures including registration, appointments, and patient flow.
Care Team Well-being:
Recruits and on-boards new providers into the Center by developing their site-specific onboarding plan and providing regular check-ins and serving as a resource for all providers.
Collaborates with site leadership to build team work among all team members, huddles and debriefs regularly with leadership team and has regular problem solving sessions.
Conducts monthly the site's provider meetings.
Develops provider schedules including leave requests, work hours and center coverage and determines provider template design in collaboration with providers and leadership team and in line with scheduling guidelines to ensure smooth operations of the clinic, productivity and to allow team members opportunity to refresh.
Ensures providers have manageable workload and support needed.
Promotes and supports innovation and wellness culture.
Ensures providers feel supported, advocated for and that they have agency to improve their practice
Meets regularly with staff to identify opportunities for support.
Provides recognition to providers and team members who are performing well.
Teaches and coaches staff members to work at the top of their ability.
Conducts provider performance reviews and provides feedback to other site managers.
Financial Health:
Monitors site productivity and identifies opportunities to optimize visit volume.
Manages provider capacity, no shows and scheduling templates for providers.
Reviews and follows up on unlocked notes reports.
Ensures appropriate staffing.
Monitors walk-in volume and scheduling template utilization .
Collaborates with site and organizational leadership in development and management of the site's budget.
Other Duties:
Collaborates with Health Center Directors (HCDs) and Nurse Managers (NMs) on a number of tasks involving overall clinic management, including participating in site leadership meetings and staff meetings which should be designed to promote quality of care, operational efficiency, problem-solving, and excellent patient experience.
Communicates with providers and staff regularly about broader organizational initiatives, site initiatives and processes, procedures, and policies..
Contacts Specialty Directors for departmental issues as they occur.
Participates in monthly Medical Directors' meeting and the Unity wide QI meeting..
Serves on committee(s) as assigned by the CMO (e.g. P&T, Infection Prevention etc.)..
Performs other duties as assigned.
MINIMUM QUALIFICATIONS
Must have a current DC License, CDS and DEA (registered in DC) registrations.
For sites supporting residents, graduate of an accredited Medical School and Residency Program.
Board eligible or board certified in area of specialty.
Two (2) years of experience in an ambulatory care setting, with some contact with homeless patients preferred.
Managerial experience in a healthcare setting preferred.
Must be willing to accept "on call" duties on a regular rotation.
GUIDELINES
The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures.
PERSONAL CONTACTS
The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of this individual.
Under the supervision of the Chief Medical Officer, the Medical Director is responsible for, but not limited to, the provision of care and coordination of the daily activities of the various medical disciplines of the Unity Health Care Health Center team, and serves as the liaison between Unity and the community. The Medical Director is responsible for ensuring the delivery of quality, safe medical services of a clinical site, including supervision of all providers working at the designated site.
MAJOR DUTIES/ESSENTIAL FUNCTIONS
Supports the health center and organization in contributing to the quadruple aim: improving health outcomes, improving patient experience, supporting care team well-being and the financial sustainability of the organization
Health outcomes:
Performs and serves as a role model for patient care and medical provider duties.
Supervises providers at site to ensure the safe provision of care and compliance with policies and procedures of Unity Health Care.
Leads quality improvement initiatives at the Center and engages team members.
Reviews available data reports and analysis to develop action plans to achieve the center's goals and shares relevant information with providers.
Ensures clinical best practices are shared at the Center and that providers are optimizing CME.
Conduct root causes analyses of incident reports to identify issues and potential systemic solutions.
Manages peer review process at their site in accordance with protocol. This includes reviewing provider charts at around 45 and 90 days. Specifically, the Medical Director is responsible for re-evaluating those charts of providers not meeting the minimum standards and providing feedback. Peer review process with specialty directors needed in some cases.
Assists with identification of supply and equipment needs.
Patient Experience:
Reviews patient experience data with providers and the leadership team and translates into action steps to ensure a welcoming, patient-centered environment for all patients.
Investigates patient complaints, particularly those with a quality of care concern or as it relates to providers and provides feedback, counseling or action when appropriate.
Actively recruits and hires appropriately trained and competent (including culturally competent), mission driven providers.
Collaborates with Site leaders to ensure workflows are optimized and efficient.
Coordinates provider schedule to include verification and approval of leave and coverage of scheduled and unscheduled absences.
Collaborates with leadership team to identify and implement opportunities to improve patient flow including identifying providers who may have capacity to see patients needing care, raising concerns and problem solving in team huddles, and actively monitoring and managing the patient mix.
Collaborates with the HCD to improve non-medical systems procedures including registration, appointments, and patient flow.
Care Team Well-being:
Recruits and on-boards new providers into the Center by developing their site-specific onboarding plan and providing regular check-ins and serving as a resource for all providers.
Collaborates with site leadership to build team work among all team members, huddles and debriefs regularly with leadership team and has regular problem solving sessions.
Conducts monthly the site's provider meetings.
Develops provider schedules including leave requests, work hours and center coverage and determines provider template design in collaboration with providers and leadership team and in line with scheduling guidelines to ensure smooth operations of the clinic, productivity and to allow team members opportunity to refresh.
Ensures providers have manageable workload and support needed.
Promotes and supports innovation and wellness culture.
Ensures providers feel supported, advocated for and that they have agency to improve their practice
Meets regularly with staff to identify opportunities for support.
Provides recognition to providers and team members who are performing well.
Teaches and coaches staff members to work at the top of their ability.
Conducts provider performance reviews and provides feedback to other site managers.
Financial Health:
Monitors site productivity and identifies opportunities to optimize visit volume.
Manages provider capacity, no shows and scheduling templates for providers.
Reviews and follows up on unlocked notes reports.
Ensures appropriate staffing.
Monitors walk-in volume and scheduling template utilization .
Collaborates with site and organizational leadership in development and management of the site's budget.
Other Duties:
Collaborates with Health Center Directors (HCDs) and Nurse Managers (NMs) on a number of tasks involving overall clinic management, including participating in site leadership meetings and staff meetings which should be designed to promote quality of care, operational efficiency, problem-solving, and excellent patient experience.
Communicates with providers and staff regularly about broader organizational initiatives, site initiatives and processes, procedures, and policies..
Contacts Specialty Directors for departmental issues as they occur.
Participates in monthly Medical Directors' meeting and the Unity wide QI meeting..
Serves on committee(s) as assigned by the CMO (e.g. P&T, Infection Prevention etc.)..
Performs other duties as assigned.
MINIMUM QUALIFICATIONS
Must have a current DC License, CDS and DEA (registered in DC) registrations.
For sites supporting residents, graduate of an accredited Medical School and Residency Program.
Board eligible or board certified in area of specialty.
Two (2) years of experience in an ambulatory care setting, with some contact with homeless patients preferred.
Managerial experience in a healthcare setting preferred.
Must be willing to accept "on call" duties on a regular rotation.
GUIDELINES
The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures.
PERSONAL CONTACTS
The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of this individual.