Field Service Solution Architects

Job Description:

Pay Range: $85hr - $92.59hr

Responsibilities:

• Hands on experience with Flows and process automations.
• Develop and debug flow automations.
• Hand on configuration experience.
• Great understanding of field service data model and master data setup activities.

Test Script Creation And Execution:

• Develop comprehensive test scripts based on functional specifications and business requirements.
• Conduct detailed testing (SIT, UAT) tvalidate system functionality, performance, and user experience.
• Collaborate with stakeholders tensure all scenarios, including edge cases, are tested and documented thoroughly.
• Execute test cases across different environments and track defects, working with the development team tresolve issues.

Field Service Concepts And Quick Learning:

• Demonstrate a rapid learning ability tunderstand business needs related tfield service operations, including scheduling, dispatch, work order management, asset management, and mobile functionality.
• pply field service best practices and concepts tensure that the Salesforce Field Service Cloud, ServiceMax (Asset 360), and related applications are effectively tested tmeet operational objectives.
• Quickly adapt tnew business requirements and project needs, contributing ttesting efforts from day one.

Collaboration And Testing Support:

• Work closely with business stakeholders, developers, and other team members tensure the successful testing and validation of new features, updates, and integrations.
• Provide feedback tdevelopment teams on potential system improvements based on testing results and user feedback.
• Ensure that all testing activities are completed within project timelines and meet the required quality standards.

Issue Tracking And Defect Management:

• Track and manage defects identified during testing, providing clear documentation of issues, including steps treproduce and impact analysis.
• Collaborate with development and technical teams tresolve defects in a timely manner.
• Conduct regression testing as needed tensure that new system changes dnot impact existing functionality.

Quality Assurance And Continuous Improvement:

• Continuously evaluate testing processes and tools, proposing improvements tenhance efficiency and test coverage.
• Ensure that testing aligns with business requirements and field service processes.
• Document and report on testing progress, including defect status and test results, tproject stakeholders.

Training And Knowledge Transfer:

• Participate in user training sessions tunderstand real-world application and gather additional insights for testing purposes.
• Share knowledge and best practices related ttesting strategies and tools with team members and stakeholders.

Qualifications Experience:

• 8+ years of experience in a Business Analyst role, with a focus on testing Salesforce Field Service Cloud, ServiceMax (Asset 360), or related Salesforce applications.
• Hands-on experience in configuration of flows, Lightning record pages, object data model etc..creating test scripts, performing system integration testing (SIT), and user acceptance testing (UAT).
• Experience with Salesforce Field Service concepts, including asset management, work orders, scheduling, dispatching, and mobile workforce management.
• Familiarity with ServiceMax (Asset 360) and its integration with Salesforce is highly desirable.

Skills:

• Strong understanding of Salesforce Field Service Cloud and ServiceMax (Asset 360) features and functionality.
• bility tquickly learn business requirements and apply field service concepts ttesting and validation.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication skills, with the ability tarticulate test results and issues tboth technical and non-technical stakeholders.
• Experience with Agile/Scrum methodologies is a plus.

Certifications:

• Salesforce Certified Field Service Consultant (preferred).
• Salesforce Administrator or Salesforce Service Cloud certifications are a plus.
• ServiceMax (Asset 360) certifications are highly desirable.

dditional Attributes:

• Quick learner with the ability trapidly understand business needs and field service concepts.
• Highly detail-oriented with a passion for ensuring system quality and project success.
• Strong interpersonal skills with the ability twork effectively with cross-functional teams.
• Self-motivated with the ability tmanage competing priorities and deliver results within tight deadlines.