IT Services Technician
Apply NowCompany: Central Oregon Intergovernmental Council
Location: Bend, OR 97701
Description:
Salary: $5,000.00 - $8,767.00 Monthly
Location : Bend, OR
Job Type: Full-Time
Job Number: 22-00180
Department: Fiscal and Administrative Services
Opening Date: 04/01/2025
Closing Date: 4/4/2025 1:00 PM Pacific
POSITION SUMMARY
COIC is looking for an experienced IT professional to add to the team to support a broad range of IT needs including supporting Cascades East Transit operational Systems. Preference will be given for applicants with experience working directly with IT systems in industries that utilize computer aided dispatch systems, automated vehicle locations, video surveillance, radio systems, digital signage, APP based programs, and other transportation related systems. Experience with troubleshooting and installing these systems from a software and hardware perspective is preferred, along with any other hands-on experience related to software and hardware configurations in an operational environment. Come join COIC and work for a growing organization serving and doing great things in Central Oregon!
ROLE OF DEPARTMENT
The COIC IT Department is responsible for the continued reliability, security, installation, maintenance, certain technical training and/or guidance, and technical support of COIC hardware and software technologies within each COIC program. This work is complemented by the support of our Managed IT Services Provider.
JOB PURPOSE
The primary role of the IT Services Technician is to effectively and independently perform various IT-related tasks and projects, while also prioritizing the needs of the COIC team. The IT Services Technician works alongside the Managed IT Services Provider, acting as the liaison between COIC and the contractor to ensure that all COIC's IT needs are met. This position will assist in the administration and maintenance of a wide array of current and future software and hardware technologies at COIC. This position will provide IT services, as assigned by the Executive Director, in a variety of COIC departments and programs including supporting Cascade East Transit (CET) in software-hardware configuration in all vehicles.
COIC MISSION
COIC supports the region as a trusted leader and partner, helping communities identify and address their unique and common needs through collaboration, shared service delivery, technical assistance, information sharing, and resource development.
DIVERSITY AND INCLUSION
COIC values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected, and responded to in ways which elevates the delivery of our services to Central Oregon Communities.
FUNCTIONS, DUTIES AND RESPONSIBILITIES
The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities.
ROLES AND RESPONSIBILITIES
KNOWLEDGE, SKILLS AND QUALIFICATIONS
Required Knowledge Skills and Abilities
Accountability - Accepts responsibility and is accountable for achieving results. Adaptability - Adapts to handle unexpected challenges. Responds positively to changes in direction and priorities, responsibilities, or assignments.
Attention to Detail - Is thorough and accurate in all assignments. Diligently attends to details and maintains a high degree of quality in one's work.
Communication Skills - Possesses good verbal and written communication skills. Articulates thoughts clearly and effectively.
Conflict Resolution - Embraces positive conflict and treats others with respect and dignity. Facilitates the development of creative solutions to conflict.
Continuous Improvement - Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.
Critical Thinking - Approaches problem-solving with rigor, discipline, and analytical thinking. Thinks outside the box as needed.
Customer Focus - Demonstrates ability and concern for delivering exceptional service to internal and external customers. Establishes and maintains effective relationships.
Integrity & Trust - Complies with rules, regulations, and policies. Treats people with respect, maintain confidentiality, and inspires the trust of others.
Motivating Others - Creates a positive work environment. Empowers others by allowing ownership of processes and tasks. Celebrates and rewards accomplishments.
Personal and Professional Growth - Demonstrates continuous improvement, energy, creativity, and intellectual growth. Seeks out opportunities to learn and develop.
Professionalism - Behaves in a business-like manner and performs responsibilities to the highest standards. Displays proper attitude, work attire, and interaction with others.
Team Work - Works collaboratively with others, gets help when needed, shares knowledge, and contributes to a positive work environment.
Time Management - Uses time effectively and efficiently. Prioritizes short- and long-term tasks against business objectives.
Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self- imposing standards of excellence rather than having standards imposed.
EDUCATION, EXPERIENCE, CERTIFICATIONS AND LICENSES REQUIRED
High School Diploma or GED and either of the following or equivalent relevant qualifications:
Two or more applicable industry certifications or certificates, and at least 4 years of combined educational and work experience. Candidates who have not completed a 2-Year (or higher) technical degree program may be required to demonstrate knowledge in fundamental areas of the position. Technical Degree (Associate or Higher) and at least 3 years of applicable professional experience. Physical Requirements
Mobility to work in a typical office setting; frequent walking, standing, and stooping as well as working in and around transit vehicles. Vision to read printed materials, a computer screen, hearing and speech to communicate in person or over the telephone. Ability to lift and move computers and peripherals (up to 25 pounds) on a regular basis. Manual dexterity sufficient to manipulate a variety of small hand tools used to install, test and diagnose computers, wiring and equipment. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
Work Environment
Regularly works in an office environment, and in a mechanic's shop, in transportation vehicles, and in schools and office settings at various locations around Central Oregon. Local travel for meetings/trainings and to support IT needs within facilities and fleet in Bend, Redmond, Prineville, La Pine and Madras locations. Occasional out of area travel.
Some projects may require climbing ladders, accessing a roof, working on a scissor lift, crawling in tight spaces, working on or around vehicles, or the use other equipment such as power tools.
Eligibility Requirements
Excellent benefit package when eligible.
COIC offers eligible employees a comprehensive health care package that covers medical, prescription, dental, and vision coverage for employees and their eligible dependents at a minimal cost per month. Coverage becomes effective the first working day of the month if hired on the first working day of the month, otherwise, coverage becomes effective the first day of the following month. COIC is self-insured with Deschutes County, therefore benefited COIC employees have access to the Deschutes Onsite Clinic. The DOC provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full-service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, COIC provides a generous and comprehensive benefits program to eligible employees.
Employer-paid benefit offerings include:
01
Do you have at least a High School Diploma or GED and either of the following or equivalent relevant qualifications:1) Two or more applicable industry certifications or certificates, and at least 4 years of combined educational and work experience. Candidates who have not completed a 2-Year (or higher) technical degree program may be required to demonstrate knowledge in fundamental areas of the position. Example Certifications: SQL, Network+, A+, Cisco, Microsoft, Linux+, JavaScript, Security+, Java SE, MS Security (or equivalent) or, 2) a Technical Degree (Associate or Higher) and at least 3 years of applicable professional experience?
02
Please describe your experience and/or working knowledge with various software programs, including, but not limited to Microsoft Office, Adobe, Databases, Web Editors, etc.
03
Please describe your experience and/or working knowledge with Network Administration (i.e. servers, VPN's, firewalls, data storage, protected folders, etc.)
04
How do you manage your daily tasks, set priorities, and establish your daily workflow when managing short and long term needs?
Required Question
Location : Bend, OR
Job Type: Full-Time
Job Number: 22-00180
Department: Fiscal and Administrative Services
Opening Date: 04/01/2025
Closing Date: 4/4/2025 1:00 PM Pacific
POSITION SUMMARY
COIC is looking for an experienced IT professional to add to the team to support a broad range of IT needs including supporting Cascades East Transit operational Systems. Preference will be given for applicants with experience working directly with IT systems in industries that utilize computer aided dispatch systems, automated vehicle locations, video surveillance, radio systems, digital signage, APP based programs, and other transportation related systems. Experience with troubleshooting and installing these systems from a software and hardware perspective is preferred, along with any other hands-on experience related to software and hardware configurations in an operational environment. Come join COIC and work for a growing organization serving and doing great things in Central Oregon!
ROLE OF DEPARTMENT
The COIC IT Department is responsible for the continued reliability, security, installation, maintenance, certain technical training and/or guidance, and technical support of COIC hardware and software technologies within each COIC program. This work is complemented by the support of our Managed IT Services Provider.
JOB PURPOSE
The primary role of the IT Services Technician is to effectively and independently perform various IT-related tasks and projects, while also prioritizing the needs of the COIC team. The IT Services Technician works alongside the Managed IT Services Provider, acting as the liaison between COIC and the contractor to ensure that all COIC's IT needs are met. This position will assist in the administration and maintenance of a wide array of current and future software and hardware technologies at COIC. This position will provide IT services, as assigned by the Executive Director, in a variety of COIC departments and programs including supporting Cascade East Transit (CET) in software-hardware configuration in all vehicles.
COIC MISSION
COIC supports the region as a trusted leader and partner, helping communities identify and address their unique and common needs through collaboration, shared service delivery, technical assistance, information sharing, and resource development.
DIVERSITY AND INCLUSION
COIC values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected, and responded to in ways which elevates the delivery of our services to Central Oregon Communities.
FUNCTIONS, DUTIES AND RESPONSIBILITIES
The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities.
ROLES AND RESPONSIBILITIES
- Act as COIC's Help Desk liaison between the COIC team and our Managed IT Services Provider when needed to ensure that all COIC's IT needs are met.
- Provide workstation deployment and support, including computer and peripheral setup, new employee setup and training, and workstation cloning using various techniques. Provide user support for a variety of current technologies which may be specific and custom to individual departments.
- Perform secure erase, recycling, and disposal of deprecated equipment.
- Provide on-call emergency IT support when needed.
- Administrate MS Server & Services, including DNS, active directory users and groups, group policies, and login scripts.
- Assist in the administration of internal application servers and clients, such as computer-aided dispatch, vehicle tracking software, brokerage software, accounting software, security systems including NVRs/DVRs, door access control, call monitoring, and others as needed.
- Assist in the installation, implementation, and quality control of transit related software and hardware on vehicles.
- Assist in the administration of data center technologies including various virtualization suites.
- Support common office software technologies, including Office and Acrobat Pro. Assist in MySQL / MS SQL Database Administration (DBA) including queries and record management, web server, host and content management administration, training, support, safety, and data and query optimization.
- Assist in Network Administration, including router and node technologies such as VPNs, firewalls, content filtering, intrusion detection and prevention, and anti-malware. Support current and future transit technology: Tablets/mobile data terminals, in-vehicle routers and gateways, operations and rider technologies, such as fare collection systems, passenger counting systems, vehicle annunciation systems, geo-location technologies, and ability to collaborate with vendors where necessary to troubleshoot and solve problems.
- Train COIC team members on the use of current and new technologies as needed. Document work, follow procedures, track changes such as asset tags and license assignments/consumption, and assist in the inventory of IT assets.
- Collaborate on the purchase of equipment, sometimes in large quantities, through purchase requisition/RFP/RFQ processes.
- Website administration and updates for coic.org, cascadeseasttransit.com.
- Maintenance of licensing for monthly, yearly, and multi-yearly IT subscriptions.
- Maintenance of Verizon/mobile devices and accounts, including purchasing.
- IT project coordination with all departments.
- Work with third-party vendors to support the various COIC departments IT needs.
- Administering IT systems including Microsoft 365, Exchange, Azure Active Directory, Teams, SharePoint, etc.
KNOWLEDGE, SKILLS AND QUALIFICATIONS
Required Knowledge Skills and Abilities
- Ability to identify, troubleshoot, and resolve complex issues and develop long-term strategies relevant to the position both in person, via telephone, or remote screen sharing.
- Intermediate to Advanced MS Windows experience with fundamental knowledge of Domain Host/Server Relationships, Access Control Lists, Events, Inheritance, and Active Directory.
- Knowledge of routers, switches, firewalls, and network components/technologies.
- Experience with current workstation operating systems including multiple versions of Windows OS and office technologies including MS Office and Adobe.
- Knowledge of scripting/programming, ability to read and conform to application programming interfaces, ability to positively contribute to the development of internal applications, tools, and utilities (Node JS primarily), knowledge of SQL language, Web Form Design / Persistent Storage (C.R.U.D.), HTML, CSS, JavaScript.
- Beginner to intermediate knowledge of various virtualization technologies and benefits.
- Knowledge of diagnostic theories that lead to the isolation of issues and resolution, such as split-half.
- Disciplines of computer repair, including proper installation of components and an understanding of ESD, and safe storage.
- Ability to communicate technical jargon into common language.
- Ability to research and discover solutions via trusted internet resources and knowledge bases, and ensure solutions are applicable and safe.
- Knowledge of safe computing and internet practices to protect against phishing, SPAM, malware, social engineering, and other modern threats for self and staff education.
- Knowledge of intermediate mathematics, statistics, and data analysis, including algorithmic expressions, bar graphs, charts, and technical writing.
- Knowledge of generally needed IT updates.
- Working knowledge of Microsoft 365, Exchange, Azure Active Directory, Teams, SharePoint, etc.
- Develop and maintain effective, harmonious and reasonable work relationships with others.
- Work collaboratively with department managers on projects, under general direction from the Executive Director.
- Ability to assist in MySQL / MS SQL Database Administration (DBA) including queries, record management, web server, host and content management administration, training, support, safety, and data and query optimization.
Accountability - Accepts responsibility and is accountable for achieving results. Adaptability - Adapts to handle unexpected challenges. Responds positively to changes in direction and priorities, responsibilities, or assignments.
Attention to Detail - Is thorough and accurate in all assignments. Diligently attends to details and maintains a high degree of quality in one's work.
Communication Skills - Possesses good verbal and written communication skills. Articulates thoughts clearly and effectively.
Conflict Resolution - Embraces positive conflict and treats others with respect and dignity. Facilitates the development of creative solutions to conflict.
Continuous Improvement - Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.
Critical Thinking - Approaches problem-solving with rigor, discipline, and analytical thinking. Thinks outside the box as needed.
Customer Focus - Demonstrates ability and concern for delivering exceptional service to internal and external customers. Establishes and maintains effective relationships.
Integrity & Trust - Complies with rules, regulations, and policies. Treats people with respect, maintain confidentiality, and inspires the trust of others.
Motivating Others - Creates a positive work environment. Empowers others by allowing ownership of processes and tasks. Celebrates and rewards accomplishments.
Personal and Professional Growth - Demonstrates continuous improvement, energy, creativity, and intellectual growth. Seeks out opportunities to learn and develop.
Professionalism - Behaves in a business-like manner and performs responsibilities to the highest standards. Displays proper attitude, work attire, and interaction with others.
Team Work - Works collaboratively with others, gets help when needed, shares knowledge, and contributes to a positive work environment.
Time Management - Uses time effectively and efficiently. Prioritizes short- and long-term tasks against business objectives.
Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self- imposing standards of excellence rather than having standards imposed.
EDUCATION, EXPERIENCE, CERTIFICATIONS AND LICENSES REQUIRED
High School Diploma or GED and either of the following or equivalent relevant qualifications:
- Example Certifications: SQL, Network+, A+, Cisco, Microsoft, Linux+, JavaScript, Security+, Java SE, MS Security (or equivalent)
Mobility to work in a typical office setting; frequent walking, standing, and stooping as well as working in and around transit vehicles. Vision to read printed materials, a computer screen, hearing and speech to communicate in person or over the telephone. Ability to lift and move computers and peripherals (up to 25 pounds) on a regular basis. Manual dexterity sufficient to manipulate a variety of small hand tools used to install, test and diagnose computers, wiring and equipment. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
Work Environment
Regularly works in an office environment, and in a mechanic's shop, in transportation vehicles, and in schools and office settings at various locations around Central Oregon. Local travel for meetings/trainings and to support IT needs within facilities and fleet in Bend, Redmond, Prineville, La Pine and Madras locations. Occasional out of area travel.
Some projects may require climbing ladders, accessing a roof, working on a scissor lift, crawling in tight spaces, working on or around vehicles, or the use other equipment such as power tools.
Eligibility Requirements
- Must pass a criminal background background check.
- Ability to travel independently to various work sites located around the Central Oregon region.
Excellent benefit package when eligible.
COIC offers eligible employees a comprehensive health care package that covers medical, prescription, dental, and vision coverage for employees and their eligible dependents at a minimal cost per month. Coverage becomes effective the first working day of the month if hired on the first working day of the month, otherwise, coverage becomes effective the first day of the following month. COIC is self-insured with Deschutes County, therefore benefited COIC employees have access to the Deschutes Onsite Clinic. The DOC provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full-service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, COIC provides a generous and comprehensive benefits program to eligible employees.
Employer-paid benefit offerings include:
- Life Insurance for employee and dependents
- Accidental Death and Dismemberment Insurance
- Long-term Disability Insurance
- Employee Assistance Program
- Retirement Program through Oregon PERS
- Vacation leave - 8 hours per month for full-time employees
- Sick leave - 8 hours per month for full-time employees
- Holidays - 9 paid holidays
- CET transit pass
- 125 Flexible Spending Program
- 457 Deferred Compensation Program
- Supplemental group policy offerings through AFLAC
- Voluntary Life and Accident Insurance through New York Life insurance
- LegalShield membership
01
Do you have at least a High School Diploma or GED and either of the following or equivalent relevant qualifications:1) Two or more applicable industry certifications or certificates, and at least 4 years of combined educational and work experience. Candidates who have not completed a 2-Year (or higher) technical degree program may be required to demonstrate knowledge in fundamental areas of the position. Example Certifications: SQL, Network+, A+, Cisco, Microsoft, Linux+, JavaScript, Security+, Java SE, MS Security (or equivalent) or, 2) a Technical Degree (Associate or Higher) and at least 3 years of applicable professional experience?
- Yes
- No
02
Please describe your experience and/or working knowledge with various software programs, including, but not limited to Microsoft Office, Adobe, Databases, Web Editors, etc.
03
Please describe your experience and/or working knowledge with Network Administration (i.e. servers, VPN's, firewalls, data storage, protected folders, etc.)
04
How do you manage your daily tasks, set priorities, and establish your daily workflow when managing short and long term needs?
Required Question