Product Lead - Banking (Deposits and Transactions)

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We're looking for our next Head of Product, Banking. Could it be you?

As a Product Lead for Daily Banking, you will define and drive the strategic direction of digital product development. You will collaborate with the Head of Product to create an innovative and seamless banking experience that meets customer needs, empowers team performance, and achieves significant business growth. You will be accountable for the successful execution of strategies and feature definition throughout the entire product lifecycle.

The Product Lead for Daily Banking is responsible for leading the development and delivery of digital products and experiences. In partnership with the Journey Leader, you will cultivate a customer-centric banking environment by:

• Strategic Leadership: Driving the strategic vision and execution for digital products within Daily Banking.
• Customer Focus: Ensuring that product development aligns with customer needs and expectations, creating a seamless and innovative banking experience.
• Business Acumen: Developing business cases, managing planning processes, and ensuring alignment with key business outcomes and objectives.
• Stakeholder Engagement: Partnering with the Journey Leader and other stakeholders to drive product success.
• Product Development: Leading the full lifecycle of digital product development, from ideation and planning to launch and ongoing optimization.
• Team Management: Overseeing and developing high-performing teams, fostering a collaborative and productive work environment.

This role demands a deep understanding of digital financial services, exceptional leadership abilities, and a relentless focus on achieving measurable business results.

Need more details? Keep reading...

In this role, responsibilities include but are not limited to:

• Strategy & Planning: Develop and refine the business strategy and digital product roadmap, leveraging data to prioritize and justify product capabilities and align with business objectives.
• Product Ownership: Oversee the entire product development lifecycle, from concept and planning to launch, ensuring delivery of value to customers and the business.
• Business Casing & Prioritization: Support in crafting solutions and developing business cases to champion their importance across teams.
• Team Leadership & Development: Build, mentor, and lead high-performing squads focused on customer acquisition, onboarding, and servicing. Foster a culture of continuous improvement, agility, and customer-centricity.
• Performance Management: Set clear performance goals, provide coaching and development opportunities, and elevate Journey Squad performance.
• Stakeholder Collaboration: Work closely with cross-functional teams and present regular updates to executive leadership.
• Customer Research: Engage directly with customers to uncover problems, identify needs, and validate solutions.
• P&L Management: Partner with the Journey Leader on P&L management for run and change activities, setting targets and ensuring financial goals are met.
• Outcome Ownership: Own key business outcomes and communicate progress and results to program leadership

So are YOU our next Head of Product, Banking? You are if you...

• Are a thought leader with 15+ years Canadian Fin-Tech experience leading digital product management portfolios with a specialty in daily banking, credit cards or lending
• Have expertise with digital financial services and P&L management (required)
• Education: MBA or other advanced degree (preferred)
• Are an exceptional communicator - verbal and written, across all levels including management.
• Have the ability to motivate, drive change and challenge status quo, deal with ambiguity and make informed recommendations.
• Are an exceptional relationship builder and collaborator.
• Have strong financial acumen and ability to lead from strategy to implementation. Ability to work and lead in an agile manner.

Sounds like you? Click below to apply!

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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence-not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.