Director, Non-Clinician Practice Enablement
Apply NowCompany: Pediatric Associates
Location: Plantation, FL 33388
Description:
PRIMARY FUNCTION
The Director of Non-Clinician Practice Enablement is responsible for developing, implementing, and optimizing education and training programs for Practice Managers, Medical Assistants, and Front Office personnel across the organization. This role focuses on both initial and supplemental training to ensure operational excellence, adherence to best practices, and the seamless integration of newly acquired practices. Additionally, the Director will oversee the creation of comprehensive training materials, workflow protocols, and process optimization strategies to enhance efficiency and consistency in practice operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all of the duties that may be assigned.
Training and Development:
o Design, implement, and manage initial and remedial training programs for Practice Managers, Medical Assistants, and Front Office personnel to ensure role competency and operational excellence.
o Develop comprehensive, user-friendly training materials, including manuals, guides, e-learning modules, and hands-on workshops, tailored to the needs of different roles within the practice.
o Establish a structured onboarding training program for new hires to accelerate their transition into the organization and ensure they meet performance expectations.
o Conduct periodic assessments and refresher courses to address knowledge gaps, reinforce best practices, and improve performance across all non-clinical roles.
Workflow Optimization and Best Practices:
o Evaluate and refine existing non-clinical workflows to enhance efficiency, reduce redundancies, and improve the overall patient and staff experience.
o Develop standardized protocols and best practices that align with the organization's strategic goals while allowing for adaptability in different practice settings.
o Partner with operations leadership to ensure that training programs support the continuous improvement of practice workflows and patient service standards.
EHR Training and Optimization:
o Oversee training programs focused on Electronic Health Records (EHR) for non-clinical staff, ensuring consistent usage, accuracy, and compliance with documentation requirements.
o Collaborate with IT and clinical leadership to refine EHR workflows for non-clinical personnel, addressing common challenges and improving user proficiency.
o Provide ongoing support, troubleshooting, and education on system updates, new features, and best practices.
Practice Acquisition Training and Integration:
o Lead training efforts for newly acquired practices, ensuring a seamless transition by equipping non-clinical staff with the necessary knowledge and tools to align with organizational processes.
o Assess training needs for incoming teams and create customized onboarding plans that facilitate smooth practice integration.
o Serve as a key point of contact for acquisition-related training, offering hands-on support and guidance during the transition period.
Collaboration and Continuous Improvement:
o Work closely with regional and practice leadership teams to identify training needs and develop targeted learning solutions.
o Establish key performance indicators (KPIs) and use data-driven insights to measure the effectiveness of training initiatives, making necessary adjustments to improve learning outcomes.
o Stay informed on industry trends, regulatory changes, and advancements in practice management to continuously evolve training programs and best practices.
o Foster a culture of learning and professional growth, encouraging staff to develop their skills and advance within the organization.
SUPERVISORY RESPONSIBILITIES
Direct supervision over cross-trained Front and Back-office trainers
QUALIFICATIONS
EDUCATION: Associate's degree in business, health care administration or a related field or 10 years of experience in healthcare administration related role. Agile and/or other project management certification.
EXPERIENCE: A minimum of 10 years of progressive experience in a primary care or multispecialty clinical setting, including at least 2 in a management position with proven success of implementing change and support of corporate mission.
KNOWLEDGE, SKILLS AND ABILITIES
Accelerated knowledge and expertise in operations and training in health care settings.
Current knowledge of best practices in practice management and operations.
TYPICAL WORKING CONDITIONS
Non-patient facing
May be either full time remote/telework or rotate working in the office and remote/telework
Indoor Work
Operating Computer
Reach Outward
Manual Dexterity
Reach above Shoulder
Sitting
Traveling
OTHER PHYSICAL REQUIREMENTS
Vision
Sense of sound
Sense of touch
Ability to wear Personal Protective Equipment (PPE)
PERFORMANCE REQUIREMENTS
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.
The Director of Non-Clinician Practice Enablement is responsible for developing, implementing, and optimizing education and training programs for Practice Managers, Medical Assistants, and Front Office personnel across the organization. This role focuses on both initial and supplemental training to ensure operational excellence, adherence to best practices, and the seamless integration of newly acquired practices. Additionally, the Director will oversee the creation of comprehensive training materials, workflow protocols, and process optimization strategies to enhance efficiency and consistency in practice operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all of the duties that may be assigned.
Training and Development:
o Design, implement, and manage initial and remedial training programs for Practice Managers, Medical Assistants, and Front Office personnel to ensure role competency and operational excellence.
o Develop comprehensive, user-friendly training materials, including manuals, guides, e-learning modules, and hands-on workshops, tailored to the needs of different roles within the practice.
o Establish a structured onboarding training program for new hires to accelerate their transition into the organization and ensure they meet performance expectations.
o Conduct periodic assessments and refresher courses to address knowledge gaps, reinforce best practices, and improve performance across all non-clinical roles.
Workflow Optimization and Best Practices:
o Evaluate and refine existing non-clinical workflows to enhance efficiency, reduce redundancies, and improve the overall patient and staff experience.
o Develop standardized protocols and best practices that align with the organization's strategic goals while allowing for adaptability in different practice settings.
o Partner with operations leadership to ensure that training programs support the continuous improvement of practice workflows and patient service standards.
EHR Training and Optimization:
o Oversee training programs focused on Electronic Health Records (EHR) for non-clinical staff, ensuring consistent usage, accuracy, and compliance with documentation requirements.
o Collaborate with IT and clinical leadership to refine EHR workflows for non-clinical personnel, addressing common challenges and improving user proficiency.
o Provide ongoing support, troubleshooting, and education on system updates, new features, and best practices.
Practice Acquisition Training and Integration:
o Lead training efforts for newly acquired practices, ensuring a seamless transition by equipping non-clinical staff with the necessary knowledge and tools to align with organizational processes.
o Assess training needs for incoming teams and create customized onboarding plans that facilitate smooth practice integration.
o Serve as a key point of contact for acquisition-related training, offering hands-on support and guidance during the transition period.
Collaboration and Continuous Improvement:
o Work closely with regional and practice leadership teams to identify training needs and develop targeted learning solutions.
o Establish key performance indicators (KPIs) and use data-driven insights to measure the effectiveness of training initiatives, making necessary adjustments to improve learning outcomes.
o Stay informed on industry trends, regulatory changes, and advancements in practice management to continuously evolve training programs and best practices.
o Foster a culture of learning and professional growth, encouraging staff to develop their skills and advance within the organization.
SUPERVISORY RESPONSIBILITIES
Direct supervision over cross-trained Front and Back-office trainers
QUALIFICATIONS
EDUCATION: Associate's degree in business, health care administration or a related field or 10 years of experience in healthcare administration related role. Agile and/or other project management certification.
EXPERIENCE: A minimum of 10 years of progressive experience in a primary care or multispecialty clinical setting, including at least 2 in a management position with proven success of implementing change and support of corporate mission.
KNOWLEDGE, SKILLS AND ABILITIES
Accelerated knowledge and expertise in operations and training in health care settings.
Current knowledge of best practices in practice management and operations.
TYPICAL WORKING CONDITIONS
Non-patient facing
May be either full time remote/telework or rotate working in the office and remote/telework
Indoor Work
Operating Computer
Reach Outward
Manual Dexterity
Reach above Shoulder
Sitting
Traveling
OTHER PHYSICAL REQUIREMENTS
Vision
Sense of sound
Sense of touch
Ability to wear Personal Protective Equipment (PPE)
PERFORMANCE REQUIREMENTS
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.