Services Quality Operations Manager

Job Description Summary
Come and join our powerful, unified force with the energy to change the world.

Our mission is BIG. Our TRANSFORMATION is key - bringing the right businesses together to LEAD the ENERGY TRANSITION. Our TEAM is ready.

Vernova Purpose

GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?

What impact you'll make

In this role, you will be part of the HD Services Quality Team and support Gas Power One Field Services Regions, Value Streams, Commercial Teams, and support Functions to lead the implementation of the Quality strategy, project plan and continuous improvement of Services KPI's including but not limited to Customer Escapes, Customer Events, Customer Experience and Cost of Poor-Quality (COPQ) processes and tools. This role will work with the functions to ensure accurate and rapid reporting to senior leadership on status and progress.

Job Description

What you'll do

Own the Management Operations Review

• Develop, lead, automate, and validate reporting for all Region, Operations, Service Lines and Functional teams (including Customer Events and Customer Escapes)
• Continuously improve and align the Quality defect capture tools, while creating a strategy to simplify and aggregate data and analytics to drive impactful customer (external/internal) service outcomes
• Support regular operating rhythm and rigor around metrics and bi-monthly strategy sessions on root cause analysis findings, driving timely (CAP), impactful solutions (CAPA) for Gas Power support functions.
• Educate, coach, and mentor global teams and leadership on Quality strategy and Continuous Improvement initiatives and outcomes
• Bring best practices into Gas Power One Field Services and Gas Power support functions by benchmarking and otherwise gathering from internal and external sources (customer, other companies, suppliers etc.)

Cost of Poor Quality (COPQ) program Champion:

• Develop a comprehensive COPQ capture and improvement program, driving customer and organizational commitments into overall Quality strategy

Drive Quality Culture

• Drive quality cultural improvement strategies through traditional quality (TQM, Zero defects, APQP, etc)
• Lead and drive 'Stop Work' culture through communication and reporting
• Educate, influence, and empower process owners and business wide adoption (culture)
• Monitor and respond to the business program status and improvement execution
• Manage and execute the Quality Communications program
• Drive and broaden the scope of the Customer Experience (CX) platform and tools. Create and communicate easy to use dashboard functionality for all regions, operations, functions, and service lines

Quality Daily Management

• Lead daily management rhythms for services quality organization
• Develop, lead and automate daily management dashboards and ensure data accuracy
• Lead reporting and analysis of daily management and drive improvement action plans accordingly

What you'll bring (Basic Qualifications)

• Bachelor's degree from an accredited university or college
• Minimum of 4+ years of Engineering, Quality and/or Operations experience
• Familiarity with Gas Turbine, Steam Turbine, Generator, Boiler, Wind Turbine, Nuclear, and other power generation systems and their maintenance

What will make you stand out

• Demonstrated knowledge of data flow from operating personnel into systems, their storage, calculations and summaries to create insights, presentation to leadership
• Proven ability to build relationships and influence stakeholders to become supporters
• Experience of managing complex projects with multiple stakeholders through to successful completion under tight time constraints
• Proven ability to work efficiently without direct supervision. Self-motivated with demonstrated ability to motivate others to achieve results
• Change agent with strong credibility and influencing skills
• Experience implementing and influencing quality metrics
• Clear understanding of the basic roles, functions, and products/services/repairs
• Ability to communicate requirements and facilitate good practice-sharing in a motivating, engaging way
• A procedure mindset and ability to implement procedures and monitor compliance
• Strong analytical and quantitative skills. Familiar with statistics and six sigma quality concepts
• Committed to process improvement
• Strong oral and written communication skills and strong interpersonal and leadership skills
• Strong customer orientation and willingness to promote customer interests
• Extreme detail orientation, strong data analysis skills
• Field service experience
• M/BB certification and/or a proven education or work history in statistical analysis of complex data and measurement systems
• Demonstrated ability to apply statistical methods and data analysis (basic data analysis and visualizations, statistical process control, simulation, design of experiments)
• Experience leading continuous improvement portfolios, programs, individual improvements
• Understanding of holistic Lean systems (i.e. Toyota Production system or equivalent) Strong networks within Services, Parts, Repairs, Global Supply Chain & Engineering would be a distinct advantage.

ABOUT US

Inclusion & Diversity

At GE, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $123,700 - $164,900 USD Annual

The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This Senior Professional Band position is also eligible for a variable incentive bonus of 15%.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

This position will stay open on the career website until at least 4/7/2025

Benefits Available to You:

GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits

• Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
• GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.

Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.

Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

About GE Vernova Gas Power

GE Vernova's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry's largest installed base.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position