Small Accounts Manager

Total compensation for a top performer in this role is $90k - $120k (Year 1 - $90k - $105k, Year 2, $105 - $120k). City Wide Facility Solutions is seeking a highly skilled and motivated Small Accounts Manager to join our esteemed organization. As a leader in the building maintenance industry, City Wide is committed to providing exemplary service to our clients through comprehensive facility management solutions.

The Small Accounts Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble- shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction.

Key Responsibilities:

• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate agreements with clients for additional services (pricing, staffing, logistics).
• Manage all Contractor relationships including - negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise/Direct Night Managers; ensure the client's strategy is executed performed correctly.
• Ensure adequate (internal and external) staffing needs to service clients.
• Promote the sale of, procure and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• Communicate client survey responses to the Director of Operations, Night Managers and Contractors.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representatives pay sheets; ensure accuracy.
• Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• Participate and be present in monthly IC paydays.

Growth Goal: Move into Facility Solutions Manager role between 9-12 months as an Small Accounts Manager

This position will provide the successful candidate with the opportunity to directly impact the quality of services provided to our clients while fostering a culture of excellence within the organization.

Requirements

Position Requirements:

• 2-4 years of sales and management experience, preferably in building maintenance or facility management.
• A proven history of success in client retention and management, supported by metrics.
• High School diploma is required; a Bachelor's degree is highly desirable.
• Detail-oriented with a commitment to follow-through on responsibilities.
• Possess a positive and proactive attitude with outstanding relationship-building skills.
• Strong verbal and written communication abilities.
• Proficiency in Microsoft Office and familiarity with CRM systems.
• Ability to meet physical demands, including frequent sitting, standing, and lifting up to 25 pounds.

Benefits

• Salary $55,000-$65,000
• Uncapped commission and bonus
• Dental, medical and vision insurance
• Life insurance paid by company
• 401k + 4% match by company
• 8 paid Holidays
• Protected territory
• Mileage reimbursement
• Company issued equipment (cellphone, laptop, and tablet)