Assistant Director Epic Orders (Assistant Director (CO) Lvl 2), EMR Clinical Information Systems

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Under the direction of EITS leadership, the Assistant Director of Epic Orders is responsible for the on-going assessment, design, and development and implementation of corporate -wide clinical/revenue cycle systems. Specifically, manage and direct the collection and transformation of large quantities of information into meaningful business requirements; development and modifications of requirements documentation for the design and implementation of clinical information systems; critically evaluate information from various sources, distinguish user needs from actual business needs and partner with business users, project managers, programmers, consultants and IT leadership in optimizing the scope, benefits and risks of actual and proposed projects as well as assist in managing stakeholder expectations.

Duties & Responsibilities

• Lead and manage a team of Epic Inpatient Orders specialists to ensure the successful implementation and optimization of the Epic system for our clients
• Utilize your extensive knowledge and experience with Epic Inpatient Orders to provide expert guidance and solutions to our clients
• Collaborate with cross-functional teams to ensure seamless integration of the Epic system with other healthcare technologies
• Develop and implement best practices for the use of Epic Inpatient Orders to improve efficiency and effectiveness for our clients
• Serve as a subject matter expert on all aspects of Epic Inpatient Orders, including system configuration, workflows, and functionality
• Monitor and analyze system performance to identify areas for improvement and recommend solutions to enhance the overall user experience
• Conduct trainings and presentations to educate clients and team members on the use of Epic Inpatient Orders
• Stay up-to-date on industry trends and advancements in healthcare technology to continuously improve our services and offerings
• Manage project timelines and deliverables to ensure timely and successful completion of client projects
• Foster a culture of innovation and collaboration within the team to drive success for both our clients and our firm
• Develop and maintain strong relationships with clients to understand their needs and provide exceptional customer service
• Mentor and coach team members to support their professional growth and development
• Develop software test plans, technical requirements, release notes, user and training guidelines and others

Minimum Qualifications
1. A Master's degree from an accredited college or university in Healthcare, Hospital, Public or Business Administration, Industrial/Organizational Psychology, Organizational Behavior or a related discipline and three (3) years of full-time experience planning, developing and monitoring programs, systems and/or procedures in support of administrative management initiatives, one (1) year of which must have been in a responsible managerial or supervisory capacity; or
2. A Baccalaureate degree from an accredited college or university in disciplines, as listed in "1" above and four (4) years of full-time experience, as outlined in "1" above, two (2) years of which must have been in a responsible managerial or supervisory capacity; or
3. A satisfactory equivalent combination of education, training and/or experience.

Department Preferences

Certification(S)/NYS Licenses/Education:

• Epic Certification in assigned module required

Knowledge, Skills, Abilities and other Requirements:

• Healthcare required
• Revenue Cycle required
• At least 3 full life-cycle implementations or major system upgrades is required

Years of Experience:

• 2+ years minimum experience with Epic EMR is preferred

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.