I&T Infrastructure Supervisor

Date Opened: Monday, March 31, 2025 12:00 AM

Close Date: Monday, April 14, 2025 12:00 AM

Department: Innovation and Technology Department

Salary: $103,606.02 - $129,507.52 Commensurate with Experience

SUMMARY
Highly skilled and experienced IT Infrastructure Supervisor to oversee the design, implementation, and maintenance of our network infrastructure. The successful candidate will be responsible for managing the day-to-day operations of our IT infrastructure operations team, ensuring the reliability and performance of our network systems, and providing technical leadership for critical IT projects. This role requires a candidate with significant experience in network administration, telecommunications, and supervisory experience in an enterprise environment.

Key Responsibilities:

• Network Infrastructure Management: Supervise and manage the operation and performance of the City's network infrastructure, ensuring the reliability and performance of systems across 250+ locations with over 6000+ devices.
• Team Leadership: Lead a team of network administrators and technicians, providing guidance, training, and support for professional development and operational excellence.
• Systems Maintenance: Oversee the administration and maintenance of Cisco Routers, Switches, Aruba network equipment, and other related network devices.
• Project Oversight: Manage and ensure the success of network-related projects, including upgrades, troubleshooting, and the installation of new network equipment and services.
• Security & Compliance: Implement and maintain robust network security measures, including monitoring for vulnerabilities and ensuring compliance with industry standards.
• Incident Resolution: Coordinate and resolve any network-related incidents, ensuring timely and effective solutions while minimizing downtime.
• Technical Support: Provide expert-level technical support for both internal teams and external stakeholders regarding network infrastructure issues.
• Vendor Management: Work closely with external vendors to ensure the timely delivery of network infrastructure equipment and services.
• Documentation & Reporting: Maintain comprehensive records of network configurations, performance logs, and incident reports. Prepare periodic reports for senior management on network performance and ongoing issues.
• Disaster Recovery: Oversee the development and execution of disaster recovery plans to ensure business continuity.

Required Qualifications:

• Experience:
  • Over 10 years of hands-on experience in IT with substantial experience in managing large-scale network infrastructures.
  • At least 7 years of experience in the telecommunications field, including installing, maintaining, and troubleshooting network systems.
  • Proven experience supervising teams in high-demand IT environments, including a 24-hour emergency operations center.

• Certifications:
  • Cisco CCNA, CCNP or equivalent

• Technical Skills:
  • Expert-level proficiency with Cisco Routers and Switches (ASR9000, C9300, C9500, Nexus 9000, ie2000, ie3200, WLC and Cisco wireless
  • In-depth experience with Aruba hardware including CX6200, CX6300, CX8300 & Aruba wireless, ClearPass, and other Aruba network management systems, including cloud-based Aruba Central
  • Knowledge and hands-on experience with IPAM, Solarwinds, CyberArk, and other enterprise software.
  • Experience with Netmotion VPN, Sierra Wireless AMM, NAC support using 802.1x and zero-trust methodologies
  • Strong proficiency with optical multiplex chassis CWDM/DWDM systems, especially Cisco ONS M15454 and Ciena Waveserver

• Education:
  • Associate's degree in Networking Technology or a related field from an accredited institution
  • BAS in Networking Technology and Computer Engineering Technology preferred or relevant experience

Desired Skills & Attributes:

• Strong leadership and team management skills with a demonstrated ability to supervise, motivate, and develop team members.
• Excellent problem-solving skills, especially under pressure.
• Ability to manage multiple efforts simultaneously, balancing both technical and administrative responsibilities.
• High attention to detail, with the ability to ensure that network configurations and maintenance meet operational needs.
• Excellent communication and interpersonal skills to collaborate effectively with internal teams, vendors, and external stakeholders.
• Strong understanding of network security, monitoring tools, and best practices.

CONDITIONS OF EMPLOYMENT

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making the job application process accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modification will be provided. To make a request, please email HRADAAdministration@charlottenc.gov, call 704-962-6168, or visit us in person at 700 4th St., Charlotte, NC 28202.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte's benefits.

The City of Charlotte is a drug and alcohol-free workplace.