Major Account Manager

Major Account Manager

Department: Sales

Employment Type: Full Time

Location: Los Angeles, California

Compensation: $95,000 - $125,000 / year

Description

Major Account Manager

$95,000 - $125,000/Yearly
+Bonus

Workplace Type: Hybrid

Who We Are

With over fifty years of experience in the transformer services industry, Emerald Transformer is the premier solution for electrical equipment. Emerald provides a wide range of transformer services including remanufactured transformer stock, repairs, decommission, field technical services, parts, PCB disposal and recycling. Our national network of factories and service centers are strategically located to serve our broad and diverse customer base.

Emerald is committed to extending the life cycle of our customers' equipment and protecting their capital investment. We partner with our customers to exceed their expectations by delivering valuable solutions. Emerald strives to have the lowest repair failure rate in the industry. We ensure the proper handling of any type of hazardous material in compliance with all federal and state environmental regulations.

Why work at Emerald?

When Emerald Transformer hires someone, we aren't just bringing a new employee on board. We take our time to make sure we're surrounding ourselves with those who share our core values and our devotion to quality, dependability, and environmental consciousness. We wouldn't be where we are today without our Emerald team, and we're thankful for each person who's chosen to be a part of our journey as a company.

At Emerald Transformer, our employees are our lifeblood. They are the foundation of our business, so we provide employee benefits they can count on.

• Benefits: Your choice of three different medical insurance programs in addition to, life, vision, and dental insurance, a tuition reimbursement program, and a competitive 401K match incentive and vesting timeline. Our a-la-carte structure allows you to pick the best package for your needs.
• A 2nd Chance: Here at Emerald, we believe in second chances. That is why we accept and consider qualified applicants with criminal histories in a manner consistent with federal and local laws. We are committed to 2nd chance hiring! Only by working together can we create a better future.
• Supplemental Insurance: In addition to our standard plans, we offer tele-medicine, long-term and short-term disability coverage as well as legal services.
• Paid Weekly: All hourly team members are paid weekly!
• Paid Time Off: Emerald Transformer employees receive vacation and sick pay annually.
• Career Pathing: We are growing and promote from within.

We've surrounded ourselves with a passionate team, determined to reach that same goal. We've been in business for over 50 years, and every day, we're looking for new and more innovative ways to provide better service to our customers and grow our business.

Key Responsibilities

• Manage major account(s) as defined by the Director of Sales and/or General Manager.
• Establish and maintain key relationships at major account(s).
• Communicate with operations and the General Manager on a regular basis to discuss customer service expectations.
• Suggest solutions and ideas to enhance contracts with major accounts.
• Stay informed with current trends inside these major accounts that could impact the company positively or negatively and communicate this promptly.
• Handle complaints and problems in a timely and effective manner.
• Develop strong partnerships with existing and potential customers within designated sales region.
• Become familiar with in-house software used to provide quotes.
• Correspond with external and internal stakeholders by means of phone calls, emails, and letters as needed for account management and project execution.
• Maintain records of sales, customer satisfaction, and opportunities for service and product growth.
• Assist in the formulation, construction and editing of major contracts.

Skills Knowledge and Expertise

The ideal candidate will embody the following characteristics and possess the knowledge, skills and abilities listed below:

• 5+ years of direct experience in sales and hazardous waste industry required; knowledge of the transformer industry preferred.
• Ability to travel up to 15%.
• Must be able to type and use Microsoft programs to include Word, Excel and Outlook.
• Excellent oral/written communication skills.
• Demonstrated ability to handle multiple projects and details simultaneously.
• Requires self-direction, tact, diplomacy and a clear, courteous and professional manner when dealing with customers, vendors and company associates.
• Must have familiarity with most types of modern office equipment including copiers, computers, phones and fax machines.
• An Associate's degree or higher in a related field is preferred.

In addition to meeting the qualifications above, the ideal candidate will embody the following characteristics and possess the knowledge, skills and abilities listed below:

• Interpersonal Skills - must maintain confidentiality, remain open to other's ideas and exhibit a willingness to try new things.
• Oral and Written Communication - must speak clearly and effectively in positive or negative situations; must demonstrate group presentation skills; must be able to effectively write and edit written communications (i.e. - letters, email, signs); must be able to read and appropriately interpret written information; must be able to present numeric data effectively.
• Planning/Organizing - must be able to prioritize and plan work activities, use time efficiently and develop realistic action plans.
• Problem Solving - must be able to identify and resolve problems in a timely manner and gather/analyze information appropriately.
• Dependability - must be consistently at work and on time, follow instructions, respond to management instructions and solicit feedback to improve performance.
• Adaptability - must be able to adapt to change in the work environment and to manage competing tasks.
• Quality - must demonstrate accuracy and thoroughness; must monitor own work to ensure quality requirements are met.

Equal Opportunity Employer

Emerald Transformer is an equal opportunity employer providing equal employment opportunities to applicants and employees without regard to race, color, creed, sex, gender, sexual orientation, gender identity or expression, religion, age, national origin, ancestry, physical or mental disability (including pregnancy), uniform service, veteran status, marital status, medical condition including genetic characteristics, or any other category protected by federal, state, or local law.