KTLO - Maintain 24/7/365 Data Centre Operations - PC

Job Description:

Responsibilities:

• End to End monitoring of mainframes Scheduling and batch processing systems 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Technical supports as needed.
• These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in Government Guelph and Kingston data centres.
• Responsible for analysis, investigation and resolution of production batch processing failures.
• Responsible for escalation of batch processing incidents to technical support teams, clients and management.
• Provide Operational system updates/upgrades and address issues involved during these tasks.
• Implementing batch and online system Change requests.
• Ensuring Service level commitments to ITS clients and stakeholders and public sector agencies are met.
• Participating in developing and delivering related training communications and procedural documentation.
• Participate in the Yearly Systrust Audit.
• Plan and participate in semi Annual Disaster/contingency recovery exercises.
• Running and testing recovery procedure and plans on all application systems.
• Responsible for providing specialized automated scheduling expertise and to advice to peers and clients regarding batch processing scheduling options.
• Responsible for modifying the automated scheduling tools to meet client needs for increased operational efficiency.
• Responsible for providing technical expertise and guidance relating to technical standards for production batch processing and the use of automated scheduling tools.
• Providing technical expertise in the area of job optimization, problem analysis and use of processing utilities.
• Planning, leading and performing development testing and implementation of new automated schedules for clients and in-house applications within established time frames.
• Co-ordinating the collection of data for statistical analysis of production performance results to use in assessing workload and production scheduling.

Experience and Skill Set Requirements - Evaluation Breakdown:
ZOS mainframe support - 25%:

• 5-8+ years of demonstrated experience supporting large zOs mainframe systems and applications eg TSO/ISPF and JCL.

CA7 - 25%:

• 5-8+ years of demonstrated knowledge of CA7 automated scheduling tools and client scheduling process, batch and online applications IMS and DB2.

Documentation and Communication skills - 5%:

• Demonstrated knowledge of Incident and Change Management activities
• Demonstrated ability for strong documentation and writing skills.
• Demonstrated experience in presentation, verbal and written communications skills.

Technical and Problem Solving - 5%:

• Demonstrated abilities to administer and maintain continuous operations of production scheduling and batch processing.

Service Management Tools - 5%:

• Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.

Communications, Collaborations and Analytics Tools - 5%:

• Demonstrated knowledge of OS365 Suite of products.
• Demonstrated Ability to review and access ongoing and changing client requirements.