Branch Operations Manager

The Branch Operations Manager oversees their organization's production of goods and/or services. They oversee various departments, such as purchasing, warehousing, and manufacturing. They must make sure that their company's products meet or exceed clients' or customers' expectation. They must make sure that their company's operations run smoothly and effectively. They oversee budgets. Depending on the size of their company, they may be involved in establishing sales and profit goals. They must make sure that their company conducts their business in a safe manner. They must comply with safety and environmental rules and regulations.

Job Duties and Responsibilities

• Monitor and manage operational costs.
• Make personnel decisions regarding hiring, compensation, promotions, discipline and termination of operational support staff in accordance with company policies.
• Manage the day to day company or department operations.
• Other duties as assigned.

• 5+ years of operations management experience.
• Excellent customer service skill, conflict resolution techniques, follow-up, and follow-through skills.
• Self-motivated, proactive, attention to detail, and take initiative.
• Excellent communication skills, written and spoken.
• Knowledge of sales, operations, and/or underwriting management; company budget and monthly performance reporting (DVR) proficiency; applicable state statutes.
• Project management at an expert level.
• Time management and time critical prioritization skills.

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