Sr Dir Clinics

Job Description

Job Summary

The Sr. Director of Clinics (Sr. Director of Physician Practices) will provide overall direction and professional business management to the physician practice offices. The Sr. Director will be responsible for the administration, direction and coordination of all activities including non-clinical workflow processes and clinical oversight. This includes but is not limited to managing the details of revenues/expenditures within budgeted plans, developing strategies for growth, ensuring positive interactions with third parties (payers, outside agencies, patients, etc.) leading staff and managing personnel issues, completing timely reports, and maintaining high standards of quality and compliance. The Sr. Director communicates with the hospital Chief Executive Officer (CEO), corporate leaders/partners, and other senior management leaders regarding all clinic information (financial and non-financial), employee issues, physician issues, marketing, new business ideas etc. management (both local and corporate).

Essential Functions

• Leads the overall strategic vision for clinic operations, ensuring alignment with organizational goals and objectives.
• Drives the development and execution of clinic expansion strategies, including new site openings, service line development, and market penetration.
• Manages day-to-day operations of the clinic network, ensuring consistency in quality of care, patient satisfaction, and operational efficiency.
• Develops and maintains best practices for clinic operations, including workflow optimization, resource utilization, and patient care processes.
• Directly involved with the local leadership team/corporate leadership team in the creation of strategic goal development/initiatives for physician practice operations; ensures goals are communicated to clinic teams; and develops/maintains an accountability plan to ensure goal achievement.
• Provides leadership and mentorship to clinic managers, directors, and other clinic staff, fostering a high-performance culture focused on patient-centered care.
• Oversees the recruitment, training, and retention of clinic personnel, ensuring adequate staffing levels and a skilled workforce.
• Conducts performance reviews, set professional development goals, and provide ongoing coaching and support to staff.
• Works with leadership to develop and communicate the operations budget, ensuring all activities stay within budget and holding teams accountable.
• Assists in defining, implementing, updating, and distributing policies and procedures.
• Supports physician recruitment, salary adjustments, bonuses, and compensation plans, and oversees provider contracts with leadership.
• Represents physician practices to community and professional organizations, identifies new business and educational opportunities, and works on development and implementation with the team.
• Ensures smooth transition for physician practice start-ups, coordinating with leadership and corporate support partners.
• Ensures the protection and privacy of health information in accordance with regulations.
• Helps develop performance improvement plans for employee and provider satisfaction, fostering a culture of excellence.
• Ensures physician practice offices meet all environment of care standards, including managing medication logs and other regulatory requirements.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Business Management, Healthcare Administration, Public Health, or a closely related field required
• Master's Degree in Business Management, Healthcare Administration, Public Health, or a closely related field strongly preferred
• 8-10 years of progressive leadership experience in healthcare operations, with at least 5 years in a senior management or director-level role overseeing multiple clinics or healthcare facilities. required
• 1-3 years Strong experience developing and implementing operating plans, and analyzing financial accounts required

Knowledge, Skills and Abilities

• Demonstrated success in managing a multi-site, multi-specialty physician practice operation.
• Deep knowledge of healthcare regulations, compliance standards, and quality improvement practices.
• Exceptional problem-solving and decision-making abilities, with a focus on strategic growth and operational efficiency.
• Excellent communication skills, both verbal and written, with the ability to present complex information to senior leadership and external stakeholders.
• Ability to manage multiple projects simultaneously and prioritize tasks in a dynamic, fast-paced environment.
• Proficiency in healthcare management software, electronic health records (EHR) systems, Microsoft Office Suite (Excel, PowerPoint, Word), and Google Suite.

Licenses and Certifications

• MGMA Membership and/or ACMPE Certification strongly preferred

To apply, please email noe_villa@chs.net

INDNC