Registered Nurse - Clinical Product Specialist

Registered Nurse - Clinical Product Specialist (Immersive Healthcare Training)

Are you a nurse who's passionate about education and ready to trade your stethoscope for a VR headset? If you've ever thought, "There's got to be a cooler way to train clinicians," we've got just the role for you. Join Lumeto, where clinical expertise meets cutting-edge technology. We're looking for a tech-savvy nurse who's excited to shape the future of healthcare education through immersive simulation and AI-driven learning. This is your chance to step out of the traditional clinical setting and into a role where you'll empower learners, support innovation, and help revolutionize how clinicians train-one virtual experience at a time.

This position is perfect for a tech-savvy clinician who thrives on innovation and is eager to push the boundaries of simulation-based education. You will work cross-functionally with product, research, and customer teams, gathering feedback, refining experiences, and ensuring our platform remains at the forefront of immersive medical training. If you are an exceptional communicator, a continuous learner, and excited about revolutionizing healthcare education with AI-powered simulations, we want to hear from you!

Responsibilities

• Obsess and champion the use of Lumeto's immersive learning platform by maintaining expert-level knowledge of its features, functionality, and AI-driven capabilities.
• Lead product onboarding, training and ongoing effective program integration, serving as a trusted clinical ambassador, ensuring customers are successfully leveraging the product to achieve their use cases and needs.
• Continuously optimize onboarding and training materials, ensuring they remain current, effective, and user-friendly.
• Collaborate with customers to support product deployment, including IT coordination, device setup, and troubleshooting.
• Support sales & marketing efforts including product demonstrations, industry events, webinars and other content marketing initiatives, through expert level product knowledge and advocacy of the clinical education and training benefits and use cases.
• Gather, analyze, and communicate customer feedback to inform the product roadmap and enhance user experience.
• Support the clinical validation and oversight for development of simulation scenarios, product features, and curriculum integration.
• Support developing, maintaining, and refining our growing library of validated, high-impact clinical learning experiences, ensuring alignment with best practices in adult education.
• Work cross-functionally with product and research teams to push the boundaries of simulation-based learning and AI-driven healthcare education.

Essential Experience & Qualifications

• Clinical experience with direct patient care in a variety of settings.
• Demonstrated ability to troubleshoot and support technology-based solutions, both remotely and in person.
• Demonstrated ability to effectively build trusted relationships with diverse set of stakeholders
• Exceptional and confident communication skills, including verbal written, and presentation format.
• Strong understanding of adult learning principles and their application in clinical education.
• Legal authorization to work in Canada and travel to the United States.
• Ability to travel up to 10% of the time for customer engagements, training sessions, and industry events.
• A team player who thrives in a collaborative environment, actively contributing ideas and process improvements.
• A curious and adaptable mindset, with a passion for learning and applying new technologies in healthcare training.

Useful Skills & Experience

• Experience in simulation-based education (e.g., clinical simulation centers, VR-based training, or medical education programs). Considered a strong asset
• Previous experience in product training, curriculum development, or technical support, ideally in a SaaS-based or health tech organization. Considered a strong asset
• Knowledge of VR, AI, and emerging healthcare training technologies, with an enthusiasm for innovation.
• Experience delivering adult education or professional training, with an understanding of instructional design principles and learner engagement strategies.
• Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.
• Experience gathering and analyzing user feedback to inform product development and educational improvements.
• A continuous improvement mindset, always looking for ways to enhance training methodologies and technology applications.
• The patience of a saint (or at least a very kind tech support person) when helping others learn new technology-because not everyone knows where the "any" key is!