Senior Marketing Manager, Customer Trust External Relations
Apply NowCompany: Amazon
Location: Seattle, WA 98115
Description:
Customer Trust External Relations (CTXR) ensures global thought-leaders, brands, policymakers, regulators, and media understand how Amazon delivers Earth's safest and most trustworthy shopping experience by (1) building, accelerating and strengthening third-party, influential relationships and partnerships all over the world to address customer trust issues, (2) delivering evidence and telling stories that persuasively demonstrate the reality of the customer-obsessed tools our teams build to protect our customers, brands, and selling partners, (3) serving as a "voice of the customer" for product and tech teams, and (4) partnering with key leading brands to not only solve material pain points, but jointly discuss hot topics and share information on industry trends.
As a Senior Marketing Manager, you will play a critical role in supporting our brand protection and product integrity marketing initiatives-developing marketing strategies and content that encourage engagement with our tools and messaging. You will work with CTXR leaders, product teams, public relations, public policy, legal, executives, and other teams to develop and launch campaigns that drive awareness among our target audience and improve their experience with our content. You will dive deep into user journeys across Amazon-owned sites, mapping out and improving UX. This role is analytical and creative in equal measure, with opportunity for impact across the organization.
Key job responsibilities
Create, own, and deliver marketing campaigns that increase awareness drive engagement.
Lead the end-to-end development of marketing campaigns, including design, positioning, launch, and measurement.
Design, and re-define, user experiences across channels and Amazon-owned sites, improving user journeys.
Define target audiences and develop value propositions for campaign content.
Collaborate with CTXR program leads, product and business teams to define campaigns for external stakeholders so we can ensure external perceptions are aligned with reality.
Lead the creation of internal processes, including writing and reviewing business documents and project proposals.
Identify and build contacts of internal and external subject matter experts to help in campaign strategy and execution.
BASIC QUALIFICATIONS
- 5+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience building, executing and scaling cross-functional marketing programs
- Experience communicating results to senior leadership
- Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS
- Experience in a business-to-business (B2B) environment, high-tech products/services
- Strong bias for action and the ability to balance multiple priorities and meet strict deadlines.
- Experience working cross-functionally across Sales, Product Management, Marketing, PR, and Research teams.
- Quick decision-making abilities demonstrating bias for action under tight timing and pressure.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a Senior Marketing Manager, you will play a critical role in supporting our brand protection and product integrity marketing initiatives-developing marketing strategies and content that encourage engagement with our tools and messaging. You will work with CTXR leaders, product teams, public relations, public policy, legal, executives, and other teams to develop and launch campaigns that drive awareness among our target audience and improve their experience with our content. You will dive deep into user journeys across Amazon-owned sites, mapping out and improving UX. This role is analytical and creative in equal measure, with opportunity for impact across the organization.
Key job responsibilities
Create, own, and deliver marketing campaigns that increase awareness drive engagement.
Lead the end-to-end development of marketing campaigns, including design, positioning, launch, and measurement.
Design, and re-define, user experiences across channels and Amazon-owned sites, improving user journeys.
Define target audiences and develop value propositions for campaign content.
Collaborate with CTXR program leads, product and business teams to define campaigns for external stakeholders so we can ensure external perceptions are aligned with reality.
Lead the creation of internal processes, including writing and reviewing business documents and project proposals.
Identify and build contacts of internal and external subject matter experts to help in campaign strategy and execution.
BASIC QUALIFICATIONS
- 5+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience building, executing and scaling cross-functional marketing programs
- Experience communicating results to senior leadership
- Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS
- Experience in a business-to-business (B2B) environment, high-tech products/services
- Strong bias for action and the ability to balance multiple priorities and meet strict deadlines.
- Experience working cross-functionally across Sales, Product Management, Marketing, PR, and Research teams.
- Quick decision-making abilities demonstrating bias for action under tight timing and pressure.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.