Senior Director of Operations

Senior Director of Operations (SDO) for ABM/APS Platform

Role Overview:The Senior Director of Operations (SDO) for APS is a key leadership role responsible for driving continuous improvement processes, ensuring positive client and employee experiences, meeting financial goals, and supporting sales opportunities. This role involves significant collaboration with various teams and leaders within the company.

Pay: $120,000 to $200,000, the pay listed is the salary range for this position. A specific offer will vary based on applicants experience, skills, abilities, geographic location, and alignment with market data. ABM offers a comprehensive benefits package. For information about ABMs benefits, visit ABM 2025 Employee Benefits | Staff & Management

Key Responsibilities:

• Continuous Improvement:Lead and implement strategies for vendor management, partnerships, and special projects to improve operations and profitability.
• Financial Management:Oversee Profit & Loss (P&L) for APS accounts, identifying and deploying cost-saving measures.
• Team Leadership:Recruit, manage, and lead a team focused on operational excellence and subject matter expertise.
• Client Engagement:Act as a subject matter expert and advocate for APS clients, ensuring high-quality service and client satisfaction.
• Collaboration:Work closely with the VP of Operations, VP of Solutioning, VP of Sales, and other executives to achieve organizational goals.
• Risk Management:Identify potential risks and implement strategies to mitigate them.
• Operational Excellence:Establish and communicate the strategic direction, policies, and standards for the division.
• Safety:Promote a culture of safety and ensure compliance with safety standards.
• Travel:This role requires up to 75% travel.

Relationships and Roles:

• Internal/External Cooperation:Collaborate with IG Leaders, APS Platform Team, Client Experience & Operations Support Team, and Clients.
• Key Partners:Work with IG Leaders, Senior VPs, VPs, Branch Managers, District Managers, Sales and Marketing, Strategic Account Management, Corporate Support Leaders, ABM University, Finance, Legal, HR, Talent Acquisition, and ABM Technical Solutions.

Job Qualifications and Desired Attributes:

• Education:Bachelors degree in Engineering or Facilities-related field, or equivalent work experience.
• Experience:10+ years in operations, business development, and/or supporting sales/operations teams.
• Client Engagement:Experience with top-tier corporations or institutions.
• Technical Skills:Familiarity with enterprise software (Salesforce.com, CMMS, BAS, BMS, WOM, IWMS) and emerging technologies (IoT, VR, AI, Smart Buildings).
• CRM Proficiency:Experience with CRM systems (e.g., Salesforce.com, Microsoft Dynamics).
• Supplier Management:Extensive experience in Supplier Relationship Management.
• Market Knowledge:Strong understanding of client/market dynamics and requirements.
• Leadership:Proven ability to lead and support client business reviews, presentations, and retention initiatives.
• Professionalism:High degree of professionalism, self-motivation, and initiative.
• Communication:Excellent verbal, written, and interpersonal skills.
• Confidentiality:Ability to maintain confidential and sensitive information.
• Energy and Adaptability:High energy level and ability to work independently in a dynamic environment.
• Market Trends:Well-informed of market trends, regulations, and best practices.
• Financial Acumen:Understanding of accounts receivable processes, P&L statements, and financial performance.
• Technical Proficiency:Proficient with Microsoft Office Suite (PowerPoint, PBI, Excel, Outlook, Word, Teams, OneNote).
• Collaboration:Proven leadership and ability to collaborate in a diverse environment.

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ABM (NYSE: ABM) is one of the worlds largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606.We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, youll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.Whether youre looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply atwww.abm.com/careers.ABM does not accept unsolicited resumes.

For more information, visitwww.abm.com.