Quality Assurance Supervisor ($70,500 - $112,700 DOE)

Essential Duties

Audit, Quality Assurance, and Compliance:

• Ensure compliance with HSSE policies and procedures.
• Supervise the QA and Credit teams, ensuring alignment with company standards.
• Conduct regular audits of the credit team and billers to identify discrepancies and areas for improvement.
• Document audit findings and create reports for department managers.
• Work closely with the offshore company (WNS) to review billing data and complete assigned duties.
• Ensure daily bill audits are conducted accurately and in a timely manner.
• Perform real-time audits to maintain quality control.
• Monitor QA productivity, ensuring continued improvement in production, ready-to-bill, and not-ready-to-bill accounts.

Billing and Financial Oversight:

• Conduct weekly synchronization meetings with RED and perform monthly CAPA (Corrective and Preventive Action) on over/under bills.
• Approve credits, rebills, and invoices within authorized limits.
• Review monthly billing forecasts, including high-value invoices and delivery dates, for the QA Supervisor to report to Controller.
• Conduct observations with internal departments to develop strategies for accurate invoicing.
• Train operations personnel on proper freight bill creation.
• Ensure accounts that are manually billed are sent to RED for automation.

Leadership, Training, and Customer Service:

• Ensure the QA and Credit teams provide excellent customer service to both internal and external stakeholders.
• • Act as a mentor to team members, supporting their professional development.
  • Conduct regular performance evaluations to assess and improve team effectiveness.
  • Facilitate continuous improvement initiatives to ensure compliance and process consistency.
  
  Other Duties:
  
  • Serve as a key resource for process improvement and strategy development.
  • Perform other work-related duties as assigned.

Qualifications
High school diploma or GED equivalent
Undergraduate degree in accounting, finance, business or related field preferred
5 years related data entry, billing or accounting experience in the transportation industry preferred
2 years supervisory experience
2 years TruckMate experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)