Payment Services Manager
Apply NowCompany: Fibre Federal Credit Union
Location: Longview, WA 98632
Description:
Fibre Federal Credit Union is an EEO employer - M/F/Vets/Disabled
Payment ServicesManager
Located at ourLongview, WA office (This is not a remote position)
Fibre Federal Credit Unionoffers a vibrant, exciting, and challenging workplace in the fast-pacedfinancial industry in the Lower Columbia region and along the Oregon coast. Join our team and see what it means to be people helping people.
Fibre Federal Credit Union is seeking a Payment Services Manager for ourLongview, WA location.
Wage Range: $73,582.94to $114, 973.34
* The range above allows our employees roomfor growth through annual merit and other pay increases based on performance. The target pay range for this position is typically within the first halfof the range. Compensation decisions are determined using factors such asrelevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individualqualifications.
BENEFITS
-Competitive Salary
-Benefits Package including: 100% employer paid health, dental, vision, life,and disability insurance for the employee
-Paid Vacation Time
-Paid Volunteer Hours
-6% 401(k) Plan Contribution
-10 Paid Holidays
-2 Floating Holidays
-Opportunities for growth within the company
POSITION OVERVIEW
The Payment Services Manager has theresponsibility to oversee the daily operations of physicalcard services (debit and credit cards), digital moneymovement services, and check processing services. Otherresponsibilities include managing, training, and developingthe Payment Services team and supporting the AVP/Back OfficeAdministration with upgrades to existing products and services andthe implementation of new products and services.
The Department requires a staff team well versed in the services andproducts of the Credit Union, with an enhanced knowledgeof payment service offerings.
PRIMARY FUNCTIONS
Provide leadership and management for operational anddevelopmental activities of the Payment Services support teamincluding planning, scheduling, assignment of work, training, coaching, andmentoring.
Assist and provide guidance to employees and members in personand through various communication channels.
Serve as escalation point for support and troubleshooting.Provide guidance and direction in resolution of escalated and/or complex issuesrelated to debit/credit cards, digital money movement services,procedures, and systems. Maintain communication with Credit Union Management,staff, and departments, sharing relevant information.
Represent the Credit Union with third-party vendors whoprovide services and impact/influence the CreditUnion's payment services and products. Stay current on systemupgrades related to ancillary services.
Stay current on and coordinate implementation of upgrades toPayment Services products, services and systems, ensuring efficient andeffective functioning.
SPECIFIC RESPONSIBILITES
Maintain a current and comprehensiveknowledge of all Credit Union services, products, policies, andprocedures, with enhanced focus on the payment services experience.
Provide technical, reference, and riskmanagement support to all staff and management with issues and questionsregarding Credit Union payment services, procedures, processes, andsupporting core and vendor solutions.
Understand and be able to assist withall Payment Services support staff duties and responsibilities.
Lead, oversee, monitor, and providedirection for daily operations of the team and member service expectations.
Deliver accurate and timely feedbackregarding employee performance. Prepare and deliver approved employeeperformance evaluations.
Use judgment and independent decision-makingauthority to perform appropriate risk analysis and achieve resolutions whenperforming duties and providing support/assistance to staff for items andsituations outside procedures and/or their authority limits.
Analyze, research, report, and resolvecomplex issues and complaints. Utilize appropriate resources to resolveproblems effectively and accurately, actively looking for alternatives andsolutions. Demonstrate adaptability, positivity, and problem solving when facedwith unfamiliar and/or complex situations.
Continually monitor, evaluate, develop, andcommunicate specific recommendations to the department AVP and EVP. Thisincludes improvements to workflow efficiencies, products, services,policies, and procedures to ensure member service expectations are met whilemaintaining the safety and soundness of the Credit Union.
Monitor, research, and understand how systemreleases and upgrades affect operations; communicate and recommend managementchanges and possible functionality updates. Facilitate and complete release andfunctionality enhancement testing.
Monitor, research, and understandRegulations updates and how they affect systems and operations; communicate andrecommend management changes and possible functionality updates. Facilitate andcomplete validation and update.
Assist with the preparation of monthlystatistics on growth, trends, and member utilization, as directed.
Coordinate and implement approved changes topolicies, procedures, and processes as needed.
Audit Program Development: Perform periodicaudits and quality assurance reviews to ensure department staff is adhering topolicies, procedures, and internal controls.
Attend and participate in meetings andcommittees as required.
Support and encourage the Credit Union'smission and values, ensuring the Credit Union's reputation is maintained andalways projected. Follow Credit Union policies and procedures for compliancewith all laws and regulations.
POSITION QUALIFICATIONS
Problem Solving - Individual identifies andresolves problems in a timely manner and gathers and analyzes informationskillfully.
Interpersonal Skills - Individual maintainsconfidentiality, remains open to others' ideas, and exhibits willingness to trynew things.
Written & Oral Communication -Individual speaks clearly and persuasively in positive or negative situations. Individualedits work for spelling and grammar, presents numerical data effectively, andcan read and interpret written information.
Planning/Organizing - Individual prioritizesand plans work activities, uses time efficiently, and develops realistic actionplans.
Quality Control - Individual demonstratesaccuracy and thoroughness and monitors own work to ensure quality.
Dependability - Individual is consistentlyat work and on time (except for those cases protected by law which are outlinedin the Employee Guide), follows instructions, responds to management direction,and solicits feedback to improve performance.
Observes Policies/Procedures - Individualsets an example in observing (following) Credit Union policy and applicable StandardOperating Procedures, as well as those in the Employee Guide.
Image - The individual must display apositive and professional image.
APPLICANT REQUIREMENTS
Possess high school diploma or equivalent
Applicants must have at least two years of financialinstitution experience and one year of previous experience in a supervisor ormanagerial role, or equivalent preferred.
Must bebondable
Learn more about Fibre Federal Credit Union and TLC Credit Unionat our website: www.fibrecu.com
All offers for employment with Fibre Federal Credit Union arecontingent upon the candidate having successfully completed a background check,credit check, and drug screening.
AAP/EEO Statement: FibreFederal Credit Union is an equal opportunity employer. The Credit Union makesemployment decisions on the basis of merit. We want to have the best availablepersons in every job. The Credit Union policy prohibits unlawful discriminationbased on race, color, religion, creed, sex, gender, sexual orientation, genderidentity, marital status, age, national origin, or ancestry, physical or mentaldisability, veteran status, genetic characteristics or information, or anyother consideration made unlawful by federal, state, or local laws. All suchdiscrimination is unlawful and not tolerated by the Credit Union. At the CreditUnion, we are committed to complying with all applicable laws providing equalemployment opportunities. This commitment applies to all persons involved inthe operations of the Credit Union and prohibits unlawful discrimination by anyemployee of the Credit Union, including supervisors and co-workers.
Please visit our careers page to see more job opportunities.
Payment ServicesManager
Located at ourLongview, WA office (This is not a remote position)
Fibre Federal Credit Unionoffers a vibrant, exciting, and challenging workplace in the fast-pacedfinancial industry in the Lower Columbia region and along the Oregon coast. Join our team and see what it means to be people helping people.
Fibre Federal Credit Union is seeking a Payment Services Manager for ourLongview, WA location.
Wage Range: $73,582.94to $114, 973.34
* The range above allows our employees roomfor growth through annual merit and other pay increases based on performance. The target pay range for this position is typically within the first halfof the range. Compensation decisions are determined using factors such asrelevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individualqualifications.
BENEFITS
-Competitive Salary
-Benefits Package including: 100% employer paid health, dental, vision, life,and disability insurance for the employee
-Paid Vacation Time
-Paid Volunteer Hours
-6% 401(k) Plan Contribution
-10 Paid Holidays
-2 Floating Holidays
-Opportunities for growth within the company
POSITION OVERVIEW
The Payment Services Manager has theresponsibility to oversee the daily operations of physicalcard services (debit and credit cards), digital moneymovement services, and check processing services. Otherresponsibilities include managing, training, and developingthe Payment Services team and supporting the AVP/Back OfficeAdministration with upgrades to existing products and services andthe implementation of new products and services.
The Department requires a staff team well versed in the services andproducts of the Credit Union, with an enhanced knowledgeof payment service offerings.
PRIMARY FUNCTIONS
Provide leadership and management for operational anddevelopmental activities of the Payment Services support teamincluding planning, scheduling, assignment of work, training, coaching, andmentoring.
Assist and provide guidance to employees and members in personand through various communication channels.
Serve as escalation point for support and troubleshooting.Provide guidance and direction in resolution of escalated and/or complex issuesrelated to debit/credit cards, digital money movement services,procedures, and systems. Maintain communication with Credit Union Management,staff, and departments, sharing relevant information.
Represent the Credit Union with third-party vendors whoprovide services and impact/influence the CreditUnion's payment services and products. Stay current on systemupgrades related to ancillary services.
Stay current on and coordinate implementation of upgrades toPayment Services products, services and systems, ensuring efficient andeffective functioning.
SPECIFIC RESPONSIBILITES
Maintain a current and comprehensiveknowledge of all Credit Union services, products, policies, andprocedures, with enhanced focus on the payment services experience.
Provide technical, reference, and riskmanagement support to all staff and management with issues and questionsregarding Credit Union payment services, procedures, processes, andsupporting core and vendor solutions.
Understand and be able to assist withall Payment Services support staff duties and responsibilities.
Lead, oversee, monitor, and providedirection for daily operations of the team and member service expectations.
Deliver accurate and timely feedbackregarding employee performance. Prepare and deliver approved employeeperformance evaluations.
Use judgment and independent decision-makingauthority to perform appropriate risk analysis and achieve resolutions whenperforming duties and providing support/assistance to staff for items andsituations outside procedures and/or their authority limits.
Analyze, research, report, and resolvecomplex issues and complaints. Utilize appropriate resources to resolveproblems effectively and accurately, actively looking for alternatives andsolutions. Demonstrate adaptability, positivity, and problem solving when facedwith unfamiliar and/or complex situations.
Continually monitor, evaluate, develop, andcommunicate specific recommendations to the department AVP and EVP. Thisincludes improvements to workflow efficiencies, products, services,policies, and procedures to ensure member service expectations are met whilemaintaining the safety and soundness of the Credit Union.
Monitor, research, and understand how systemreleases and upgrades affect operations; communicate and recommend managementchanges and possible functionality updates. Facilitate and complete release andfunctionality enhancement testing.
Monitor, research, and understandRegulations updates and how they affect systems and operations; communicate andrecommend management changes and possible functionality updates. Facilitate andcomplete validation and update.
Assist with the preparation of monthlystatistics on growth, trends, and member utilization, as directed.
Coordinate and implement approved changes topolicies, procedures, and processes as needed.
Audit Program Development: Perform periodicaudits and quality assurance reviews to ensure department staff is adhering topolicies, procedures, and internal controls.
Attend and participate in meetings andcommittees as required.
Support and encourage the Credit Union'smission and values, ensuring the Credit Union's reputation is maintained andalways projected. Follow Credit Union policies and procedures for compliancewith all laws and regulations.
POSITION QUALIFICATIONS
Problem Solving - Individual identifies andresolves problems in a timely manner and gathers and analyzes informationskillfully.
Interpersonal Skills - Individual maintainsconfidentiality, remains open to others' ideas, and exhibits willingness to trynew things.
Written & Oral Communication -Individual speaks clearly and persuasively in positive or negative situations. Individualedits work for spelling and grammar, presents numerical data effectively, andcan read and interpret written information.
Planning/Organizing - Individual prioritizesand plans work activities, uses time efficiently, and develops realistic actionplans.
Quality Control - Individual demonstratesaccuracy and thoroughness and monitors own work to ensure quality.
Dependability - Individual is consistentlyat work and on time (except for those cases protected by law which are outlinedin the Employee Guide), follows instructions, responds to management direction,and solicits feedback to improve performance.
Observes Policies/Procedures - Individualsets an example in observing (following) Credit Union policy and applicable StandardOperating Procedures, as well as those in the Employee Guide.
Image - The individual must display apositive and professional image.
APPLICANT REQUIREMENTS
Possess high school diploma or equivalent
Applicants must have at least two years of financialinstitution experience and one year of previous experience in a supervisor ormanagerial role, or equivalent preferred.
Must bebondable
Learn more about Fibre Federal Credit Union and TLC Credit Unionat our website: www.fibrecu.com
All offers for employment with Fibre Federal Credit Union arecontingent upon the candidate having successfully completed a background check,credit check, and drug screening.
AAP/EEO Statement: FibreFederal Credit Union is an equal opportunity employer. The Credit Union makesemployment decisions on the basis of merit. We want to have the best availablepersons in every job. The Credit Union policy prohibits unlawful discriminationbased on race, color, religion, creed, sex, gender, sexual orientation, genderidentity, marital status, age, national origin, or ancestry, physical or mentaldisability, veteran status, genetic characteristics or information, or anyother consideration made unlawful by federal, state, or local laws. All suchdiscrimination is unlawful and not tolerated by the Credit Union. At the CreditUnion, we are committed to complying with all applicable laws providing equalemployment opportunities. This commitment applies to all persons involved inthe operations of the Credit Union and prohibits unlawful discrimination by anyemployee of the Credit Union, including supervisors and co-workers.
Please visit our careers page to see more job opportunities.