Director of People Operations

WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren't getting the medical care they need. We're on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

Join us in our mission!

POSITION SUMMARY

Titanium Healthcare is seeking a mission-driven, strategic, and people-focused leader to join us as our Director of People Operations. In this role, you will oversee all aspects of our People Operations function - HR Administration, Talent Acquisition, Performance Management, and Employee Relations - while leading a high-performing team and cultivating a culture of inclusion and continuous improvement. This role is ideal for a hands-on leader who thrives in a fast-paced, growth-oriented environment and is excited to help reimagine healthcare by empowering the people who deliver it.

WHERE YOU'LL WORK

This position is hybrid. Work from home and come onsite to our Garden Grove office as needed. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm.

WHAT YOU'LL DO

Lead the People Operations Function

• Own and evolve core HR functions including Talent Acquisition, HR Administration, Performance Management, and Employee Relations
• Develop and manage the People Ops team by modeling the leadership values we want reflected throughout the organization
• Foster a culture of continuous improvement by regularly evaluating and optimizing People Ops processes
• Identify and implement tools, systems, and vendors to increase People Ops team efficiency and effectiveness
• Lead the annual benefits renewal process, including market research, carrier negotiations, plan design, and open enrollment execution

Drive Organizational Development & Strategic Planning

• Champion a vision for the entire employee lifecycle - from recruitment to exit - with scalable processes that meet our evolving needs
• Establish strategic People Ops OKRs, track KPIs, and deliver insights to the team
• Partner cross-functionally to identify and lead opportunities for process improvement that further our mission and care model
• Build and promote Titanium's employer brand through marketing and media strategies

Lead Performance Management & Leadership Coaching

• Act as a trusted partner to leaders on People-related matters, offering strategic, compassionate, and timely guidance
• Guide leaders in setting goals, delivering feedback, and developing team members to support a culture of high performance and growth

Oversee Employee Relations & Compliance

• Manage complex employee relations issues, including direct investigations involving sensitive matters across the organization
• Ensure compliance with all relevant labor laws and regulations; lead response to audits and maintain thorough documentation
• Mitigate risk and manage costs related to employment claims, workers' compensation, unemployment, wage/hour issues, and employment litigation
• Perform other duties and projects assigned

WHO YOU ARE

• A purpose-driven individual who cares deeply about employee experience and how it drives mission success
• A proven leader with at least 5+ years of progressive HR experience with increasing responsibility
• An experienced manager with 2+ years in a formal HR leadership role

WHAT YOU'LL NEED

• Minimum bachelor's degree in human resources, business administration, or a related field
• A distraction-free home workspace with reliable and secure internet access

NICE TO HAVES

• SHRM, PHR, or other HR certification
• An MBA or JD, which can provide helpful context for strategic decision-making and compliance work
• Experience in healthcare and healthcare compliance, which can support success in our highly regulated environment

WHAT YOU'LL ENJOY

• Make an impact: an organization who cares about its employees, communities, and the future of healthcare
• Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
• Growth: opportunities to develop and grow your career with us
• Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
• Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
• Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
• Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
• Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
• Flexible Spending, Health Savings & Dependent Care Accounts
• Life/AD&D insurance funded 100% by Titanium Healthcare
• Supplemental Short-Term Disability

• Employee Assistance Programs
• Protect your pet(s) with Pet Insurance
• 401(k) plan

EEO Statement

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.