Client Engagement Lead, Health System
Apply NowCompany: Health Standards Organization
Location: Toronto, ON M4E 3Y1
Description:
Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such communications and contact the organization directly through official channels to confirm.
Terms: Full-time, Permanent
Starting Salary: Commensurate with Experience
Location: Ottawa (Hybrid Work Model) | Montreal (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote with occasional travel to Ottawa
ABOUT THE ROLE:
The Client Engagement Lead, Health Systems is a member of HSO's Accreditation Canada team, specifically Accreditation Canada's Western Canada Health System team. They will provide strategic oversight for a team supporting a quality accreditation experience for Canadian hospital and health system clients, by addressing operational challenges and being a change management catalyst to ensure programs are delivered efficiently.
The Client Engagement Lead will also be responsible for the development and implementation of annual objectives, ensuring a deep understanding of clients' needs and a firm grasp on the landscape of the assigned service or geographical sectors, particularly those in Western Canada.
Main Responsibilities:
Must Have Qualifications:
Desired Qualifications:
WHAT YOU CAN EXPECT:
In Your First 30-90 Days:
What We Can Offer You:
WHO WE ARE AND WHAT WE DO:
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents. Our people-centred programs and services have been setting the bar for quality across the health ecosystem for 65 years.
Join us toward a future that will lead to "Safer Care and A Healthier World." Let's follow a mission together, where we "empower and enable people around the world to continuously improve quality of care."
HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.
We are also proud to have been named as one of the Top 100 National Capital Region's Top Employers in 2022, 2023, 2024 and 2025.
We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at HumanResources@healthstandards.org. For any queries related to recruitment please email at recruitment@healthstandards.org.
Terms: Full-time, Permanent
Starting Salary: Commensurate with Experience
Location: Ottawa (Hybrid Work Model) | Montreal (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote with occasional travel to Ottawa
ABOUT THE ROLE:
The Client Engagement Lead, Health Systems is a member of HSO's Accreditation Canada team, specifically Accreditation Canada's Western Canada Health System team. They will provide strategic oversight for a team supporting a quality accreditation experience for Canadian hospital and health system clients, by addressing operational challenges and being a change management catalyst to ensure programs are delivered efficiently.
The Client Engagement Lead will also be responsible for the development and implementation of annual objectives, ensuring a deep understanding of clients' needs and a firm grasp on the landscape of the assigned service or geographical sectors, particularly those in Western Canada.
Main Responsibilities:
- Work with the team to deliver quality accreditation services including the interpretation of standards.
- Lead and provide project oversight of the design and negotiation of adaptive accreditation plans, including education needs, survey preparation and capacity building.
- Use organization accreditation survey reports and feedback from organizations we serve to strengthen client organizations' experience
- Contribute to customer engagement, sales and marketing strategies, supported by the business development team, to ensure sustainability and growth of the unit.
- Be a people manager for the team that you will be working with.
- Contribute to and build a collaborative team-oriented environment.
- Collaborate with internal teams to support clients in their transition to using new tools, standards and program requirements.
- Represent HSO at industry conferences as needed to increase HSO awareness and build relationship with client organizations.
Must Have Qualifications:
- Bachelor's degree in nursing or a healthcare related discipline.
- 5+ years of progressive and varied experience working in the health system or a hospital setting.
- Extensive stakeholder engagement and relationship building experience. High comfort level working with C-Suite, clinical, operational and patient stakeholders.
- Experience with accreditation or working with accredited organizations.
- Project and change management experience.
- Deep understanding of the Canadian healthcare system.
- Strong analytical, and critical-thinking skills. Ability to develop, analyze and present metrics and program outcomes to a wide variety of stakeholders.
- Outstanding communication skills verbal, written, active listening and group facilitation.
Desired Qualifications:
- Master's degree in a related field, such as Healthcare, Science or Business Administration.
- Strategic Account Management experience
- People management experience.
WHAT YOU CAN EXPECT:
In Your First 30-90 Days:
- Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
- Set your performance and learning objectives for the year in collaboration with your people manager.
- Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
- Take on assigned initiatives or projects for your role.
What We Can Offer You:
- Competitive compensation and benefits, including a defined benefit pension plan.
- Time off programs, including office shutdown during last week of December.
- Professional development support.
- A culture that measures and values psychological safety, inclusion and engagement.
WHO WE ARE AND WHAT WE DO:
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents. Our people-centred programs and services have been setting the bar for quality across the health ecosystem for 65 years.
Join us toward a future that will lead to "Safer Care and A Healthier World." Let's follow a mission together, where we "empower and enable people around the world to continuously improve quality of care."
HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.
We are also proud to have been named as one of the Top 100 National Capital Region's Top Employers in 2022, 2023, 2024 and 2025.
We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at HumanResources@healthstandards.org. For any queries related to recruitment please email at recruitment@healthstandards.org.