General Manager
Apply NowCompany: Defined Fitness, Inc.
Location: Albuquerque, NM 87121
Description:
Reports to: Director of Sales and Operations Manager
Supervises: Greet Team Manager, Operations Manager, Fitness Manager
Status: Exempt / Full Time Compensation: $85,000, Annually (Base + Bonus Plan)
Are you ready to be the driving force behind a high-energy, results-driven team? At Defined Fitness, we don't just manage clubs-we build communities, inspire lifestyles, and create lasting impact. As a General Manager, you're at the helm of a fast-paced, dynamic environment where leadership isn't just a title-it's a way of life. We're looking for high-performing, relationship-driven leaders who thrive in an energizing, competitive atmosphere. You'll set the standard for success, empowering your team to push further, reach higher, and achieve more-all while creating an environment where members feel at home and motivated to be their best.
This isn't just another job-it's a career with purpose. At Defined Fitness, hard work is rewarded with competitive bonus plans, career advancement opportunities (think District Manager and beyond!), and the chance to grow with a company that's expanding its footprint. If you're ready to own your success, lead with passion, and elevate lives through fitness, we want you on our team. Are you ready to make an impact?
Join us. Be Defined:
Driven
Team-oriented
Inspiring
Motivated
Committed
Passionate
Integrity
Efficient
Dynamic
Essential Functions & Responsibilities
Responsible for timely and accuracy of weekly deposits
A thoughtful leader and a confident decision-maker
Drive our team to develop and be productive, while ensuring our sales are on the rise
Synchronize department heads to achieve club goals and benchmarks
Coordinate payroll for all team members in a timely manner
Address and resolve all complaints, comments and suggestions
Promote positive and collaborative work relationships and an enjoyable work environment
Enhance and uphold company standards of cleanliness, professional service and staffing
Inventory management throughout the Club
Complete trainings and identify methods to improve efficiency and effectiveness
Manage the hiring, evaluation, discipline action and training of new and current team members
Monitor the need for new equipment and other facility improvements
Other duties as assigned
KPI's:
Must maintain the clubs daily and personal KPI's
CLUB KPI PRODUCTION MINIMUMS TO SUCCEED
CALLS: 120
BOOKED: 15
SHOWED: 12
CLOSED: 10
REFERRALS: 2:1 RATIO
20% 3PACK ATTACHMENT
PERSONAL KPI MINIMUMS TO SUCCEED
CALLS: 25
BOOKED: 4
SHOWED: 3
CLOSED: 2
REFERRALS: 2:1 RATIO
20% 3PACK ATTACHMENT
Qualifications
Must have managerial experience in service, health, fitness or related industry
Bachelor's Degree in Business Administration or related field, preferred
Must have a valid New Mexico driver's license (with acceptable driving record) and own means of transportation (registered and insured)
PC literate, including Microsoft Office and various other products such as CSI, QuickBooks, etc.
Must have a valid CPR/AED certification, including infant and child, within the first 45 days of employment and maintain valid certification throughout employment
Must be able to work weekends and evenings, as needed
Physical Requirements
Must be able to stand/walk for up to eight (8) hours at a time
Must be able to sit for long periods of time
Must be able to lift and carry approximately 50 pounds
Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read and write
Benefits:
At Defined Fitness, we believe in rewarding dedication and fostering a workplace culture that supports personal and professional growth. Our comprehensive benefits package is designed to enhance work-life balance, well-being, and financial security.
Paid Time Off - Generous vacation and sick leave policies to support a healthy work-life balance.
Complimentary Gym Membership - Full access to our state-of-the-art facilities, valued at $640 per year.
Staff Pass Memberships - Full-time employees receive two memberships to share with family or friends, while part-time employees receive one, valued at $1,280 per year.
Discounted Personal Training Sessions - Employees receive exclusive pricing on personal training sessions, normally $75 per session, available at a discounted rate of $28 per session.
Health & Wellness Benefits - Comprehensive medical, dental, and vision plans to support employees and their families.
Life Insurance - Full-time employees are eligible for an Accidental Death and Dismemberment (AD&D) life insurance policy of up to $10,000.
Retirement Savings - Full-time employees can enroll in our 401(k) plan to help secure their financial future.
Performance-Based Bonus Opportunities - Monthly opportunities to earn bonuses based on key performance indicators, ensuring that hard work and dedication are recognized and rewarded.
Supervises: Greet Team Manager, Operations Manager, Fitness Manager
Status: Exempt / Full Time Compensation: $85,000, Annually (Base + Bonus Plan)
Are you ready to be the driving force behind a high-energy, results-driven team? At Defined Fitness, we don't just manage clubs-we build communities, inspire lifestyles, and create lasting impact. As a General Manager, you're at the helm of a fast-paced, dynamic environment where leadership isn't just a title-it's a way of life. We're looking for high-performing, relationship-driven leaders who thrive in an energizing, competitive atmosphere. You'll set the standard for success, empowering your team to push further, reach higher, and achieve more-all while creating an environment where members feel at home and motivated to be their best.
This isn't just another job-it's a career with purpose. At Defined Fitness, hard work is rewarded with competitive bonus plans, career advancement opportunities (think District Manager and beyond!), and the chance to grow with a company that's expanding its footprint. If you're ready to own your success, lead with passion, and elevate lives through fitness, we want you on our team. Are you ready to make an impact?
Join us. Be Defined:
Driven
Team-oriented
Inspiring
Motivated
Committed
Passionate
Integrity
Efficient
Dynamic
Essential Functions & Responsibilities
Responsible for timely and accuracy of weekly deposits
A thoughtful leader and a confident decision-maker
Drive our team to develop and be productive, while ensuring our sales are on the rise
Synchronize department heads to achieve club goals and benchmarks
Coordinate payroll for all team members in a timely manner
Address and resolve all complaints, comments and suggestions
Promote positive and collaborative work relationships and an enjoyable work environment
Enhance and uphold company standards of cleanliness, professional service and staffing
Inventory management throughout the Club
Complete trainings and identify methods to improve efficiency and effectiveness
Manage the hiring, evaluation, discipline action and training of new and current team members
Monitor the need for new equipment and other facility improvements
Other duties as assigned
KPI's:
Must maintain the clubs daily and personal KPI's
CLUB KPI PRODUCTION MINIMUMS TO SUCCEED
CALLS: 120
BOOKED: 15
SHOWED: 12
CLOSED: 10
REFERRALS: 2:1 RATIO
20% 3PACK ATTACHMENT
PERSONAL KPI MINIMUMS TO SUCCEED
CALLS: 25
BOOKED: 4
SHOWED: 3
CLOSED: 2
REFERRALS: 2:1 RATIO
20% 3PACK ATTACHMENT
Qualifications
Must have managerial experience in service, health, fitness or related industry
Bachelor's Degree in Business Administration or related field, preferred
Must have a valid New Mexico driver's license (with acceptable driving record) and own means of transportation (registered and insured)
PC literate, including Microsoft Office and various other products such as CSI, QuickBooks, etc.
Must have a valid CPR/AED certification, including infant and child, within the first 45 days of employment and maintain valid certification throughout employment
Must be able to work weekends and evenings, as needed
Physical Requirements
Must be able to stand/walk for up to eight (8) hours at a time
Must be able to sit for long periods of time
Must be able to lift and carry approximately 50 pounds
Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read and write
Benefits:
At Defined Fitness, we believe in rewarding dedication and fostering a workplace culture that supports personal and professional growth. Our comprehensive benefits package is designed to enhance work-life balance, well-being, and financial security.
Paid Time Off - Generous vacation and sick leave policies to support a healthy work-life balance.
Complimentary Gym Membership - Full access to our state-of-the-art facilities, valued at $640 per year.
Staff Pass Memberships - Full-time employees receive two memberships to share with family or friends, while part-time employees receive one, valued at $1,280 per year.
Discounted Personal Training Sessions - Employees receive exclusive pricing on personal training sessions, normally $75 per session, available at a discounted rate of $28 per session.
Health & Wellness Benefits - Comprehensive medical, dental, and vision plans to support employees and their families.
Life Insurance - Full-time employees are eligible for an Accidental Death and Dismemberment (AD&D) life insurance policy of up to $10,000.
Retirement Savings - Full-time employees can enroll in our 401(k) plan to help secure their financial future.
Performance-Based Bonus Opportunities - Monthly opportunities to earn bonuses based on key performance indicators, ensuring that hard work and dedication are recognized and rewarded.