Director, IT Partner Engagement
Apply NowCompany: U.S Government
Location: Washington, DC 20011
Description:
Summary
This position is located in the Office of the Chief Information Officer.
The Director reports to the Library's Chief Information Officer (CIO)/Deputy Chief Information Officer (DCIO).
The position description number for this position is 368326.
The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
This is a supervisory, non-bargaining unit position.
This job is open to
Clarification from the agency
Anyone may apply - By law, employment at most U.S. Government agencies, including the Library of Congress, is limited to U.S. citizens. However, non-citizens may be hired, provided that other legal requirements are met and the Library determines there are no qualified U.S. citizens available for the position.
Duties
This position is not eligible for permanent remote telework.
Supervises a group of employees performing work up to the senior level. Provides administrative and technical supervision relative to the staff supervised. Plans work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work; Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; Observes workers' performance; demonstrates and conducts work performance critiques. Establishes guidelines and performance expectations for staff and clearly communicates these through the formal employee performance management system. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances. Recommends appointment, promotion, or reassignment and develops work improvement plans, recommending personnel actions as necessary.
The Director is a senior IT leader and will be responsible for the leadership and vision for IT customer engagement across all stakeholder groups. Serves as senior advisor to CIO/DCIO on key IT issues which cross organizational lines and affect service management and customer satisfaction. Provides management expertise in the review and evaluation of legislation for projected impact on Library IT policies. Provides senior level advice on strategies and opportunities for working with high-level individuals to enhance the Library's IT mission, goals and objectives. Collects, analyzes, synthesizes and disseminates relevant customer data and input across the IT enterprise. Supervises business process improvement and continuous improvement functions.
Oversees collaboration with all Library IT stakeholders on IT strategic goals, metrics and evaluation. Manages and administers the IT Service Roadmap, Service Portfolio and Service Catalog and ensures alignment with all stakeholders. Oversees the development of all IT investment requests for enterprise IT services as part of the Library's IT Investment Management process. Manages pricing and Service Level Agreements (SLAs) development for services defined in the IT Service Catalog. Measures, evaluates, and reports customer satisfaction. Supports Standard Operating Procedures (SOPs) development. Oversees ITSM continuous process improvement. Measures, analyzes, and reports on Service Management performance and IT service levels delivered: availability, capacity, continuity.
Communicates clearly with all stakeholders and Library SUs through various methods and channels. Communicates for understanding by all stakeholders all cost, demand and usage patterns for IT services. In collaboration with other OCIO management officials, prepares executive leadership for public speaking engagements, briefings, reports, etc. Responds to customer issues and provides needed information.
The Director forges strong, collaborative relationships and builds consensus among stakeholders across the Library to define, implement, and efficiently manage the Library's IT resources to achieve Library goals, Service Unit goals, and positively impact OCIO customer service. The Director also develops and maintains relationships among peers in the Library and IT communities, as well as government, commercial, and academic organizations, to continuously identify, select, and implement best practices, processes, and tools for effectively engaging IT customers at the Library.
Keeps the CIO/DCIO and other senior managers informed of new information technology legislation and policies. Monitors OCIO policy development. Supports stakeholder engagement on new IT policies and their effective adoption and integration into supporting and related policies and processes throughout the Library.
Requirements
Conditions of Employment
The Supervisor leads his/her staff toward meeting the Library's vision, mission, and goals by acting decisively, leveraging diversity and inclusiveness, demonstrating flexibility and resilience, fostering continuous improvement and innovation, and fostering integrity and honesty. To view the Library's Supervisory Core Competencies click the following link: http://www.loc.gov/hr/employment/uploads/loc_supervisor_core_competencies.pdf.
Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.
Qualifications
The competencies below are required for this position. Those marked with a double asterisk (**) are considered the most critical competencies for this position.
A candidate's resume must show a proven record of accomplishment that clearly demonstrates he or she has:
(1) Ability to provide executive-level direction in planning and implementing long-range activities for IT customer engagement and serve as the lead representative on customer engagement issues**: The successful candidate has the ability to develop and execute an IT customer engagement strategic vision and goals. This includes the ability to engage and collaborate with senior agency leaders and their business unit staff including actively seeking input from others holding divergent or opposing views. Must also demonstrate ability to contribute expertise, experiences, and capabilities to develop a partnership culture between technology and business leaders.
(2) Ability to lead people and manage a workforce**: The successful candidate has the ability to oversee the overall performance of an office by assessing staffing requirements in relation to current and anticipated needs, developing staffing plans, justifications, and requests, and making policy area assignments for and evaluating staff in order to assure the availability of the intellectual capacity needed to meet the current and changing needs at a sustained level of excellence. This included the ability to develop and oversee recruiting, hiring, mentoring, and training a diverse workforce as well as the ability to build and maintain exceptional staff performance.
(3) Ability to provide executive-level direction in IT program management**: The successful candidate has the ability to oversee the strategic planning, execution, and monitoring of complex agency-wide programs, requiring extensive experience in program management, stakeholder engagement, and budget oversight. This includes the ability to drive results across multiple projects in alignment with organizational goals, while demonstrating strong executive-level decision-making and communication skills.
(4) Ability to provide executive-level direction of all end user services within an agency.**: The successful candidate has the ability to oversee the strategic planning, implementation, and management of all end user devices and services, encompassing functions such as: 1) end user device life-cycle management, 2) desktop support, 3) day-to-day service desk/help desk operations, 4) change management, 5) vendor management, and 6) senior level stakeholder engagement with a focus on delivering high-quality user experiencing and ensuring efficient IT service delivery across the organization: requiring extensive experience in IT service management, end user support, and stakeholder engagement at a senior level.
(5) Ability to initiate and lead change: The successful candidate has the ability to lead tasks and people effectively to inspire change in developing and implementing an organizational vision that integrates key goals, priorities, values, etc. This includes promoting ideas with enthusiasm, conviction, and assertiveness: soliciting and considering others opinions: gaining support and commitment from others; motivating and inspiring others; and embracing and championing change.
(6) Ability to communicate in writing: The successful candidate has the ability to write clear, cogent, accurate, well-organized, and understandable written products, such as: 1) program goals and objectives; 2) program performance documentation; 3) budget request documentation; 4) project plans; 5) annual reports; 6) statements of work; 7) strategic planning and forecasting documents; 8) policies; and 9) funding proposals. This included targeting the amount, form, depth and level of detail, and content of the information to the needs of the receiver/audience. Has evaluated the written products of others to meet the quality standards of the organization.
(7) Ability to communicate effectively other than in writing: The successful candidate has the ability to effectively express ideas and recommendations other than in writing in various settings to peers, staff, managers, supervisors, and external audiences to both provide and seek information. This included actively listening to or understanding communicated information and answering questions thoughtfully and completely.
Additional information
All initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period. In addition, all newly appointed Senior Level executives, from outside the Library as well as from within, must serve a one year probationary period in accordance with the Library of Congress Regulations (LCRs) 2017.2-1, Senior Level Executive System.
The Library of Congress is an equal opportunity employer. All who meet the eligibility requirements are encouraged to apply.
Applicants must submit a complete application package that is received by the closing date of this announcement.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email ADA@loc.gov. The decision on granting reasonable accommodation will be determined on a case-by-case basis.
Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of EEO/Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.
The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.
The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit.
The selected applicant will be required to file a financial disclosure statement with the House of Representatives, U.S. Congress, in accordance with the provisions of Public Law 95-521, the Ethics in Government Act of 1978.
Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.
For more information regarding eligibility requirements, please see the Library of Congress Merit Selection Plan, Section X.D, at: http://www.loc.gov/hr/employment/msp010909.pdf.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The Library of Congress will evaluate applicants using the information provided in your resume. Reviews are intended to explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection. For Senior Level positions, applicants do not need to respond to specific competency questions but will be requested to answer one question related to how they became aware of this job opportunity.
You may preview questions for this vacancy.
Required Documents
Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent).
Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. The program does not accept certification from health care providers. For more information contact the Library's Office of Equal Employment Opportunity and Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Please carefully follow all instructions under the How to Apply tab to ensure that you are considered for the position.
Step 1: If you do not already have one, create a resume on USAJOBS. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress.
Step 2: Review the Job Announcement. We recommend you go to the Qualifications and Evaluations section of the job announcement to review the qualifications listed to ensure that your resume reflects your accomplishments in those areas.
Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account and submit your resume. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements.
Step 4: Click on "Finish" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account. If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact jobhelp@loc.gov , no later than 4:30pm EST of the Closing Date.
Agency contact information
Job Help Desk
Phone
202-707-5620
Email
JobHelp@loc.gov
Address
LIBRARY OF CONGRESS
Human Resources Dept.
101 Independence Ave. SE
LM107
Washington, District of Columbia 20540-2700
United States
Next steps
Please review our evaluation process under Qualifications and Evaluations. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking on "My Applications." You will receive final notification via e-mail when the vacancy has been filled.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This position is located in the Office of the Chief Information Officer.
The Director reports to the Library's Chief Information Officer (CIO)/Deputy Chief Information Officer (DCIO).
The position description number for this position is 368326.
The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
This is a supervisory, non-bargaining unit position.
This job is open to
- The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Anyone may apply - By law, employment at most U.S. Government agencies, including the Library of Congress, is limited to U.S. citizens. However, non-citizens may be hired, provided that other legal requirements are met and the Library determines there are no qualified U.S. citizens available for the position.
Duties
This position is not eligible for permanent remote telework.
Supervises a group of employees performing work up to the senior level. Provides administrative and technical supervision relative to the staff supervised. Plans work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work; Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; Observes workers' performance; demonstrates and conducts work performance critiques. Establishes guidelines and performance expectations for staff and clearly communicates these through the formal employee performance management system. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances. Recommends appointment, promotion, or reassignment and develops work improvement plans, recommending personnel actions as necessary.
The Director is a senior IT leader and will be responsible for the leadership and vision for IT customer engagement across all stakeholder groups. Serves as senior advisor to CIO/DCIO on key IT issues which cross organizational lines and affect service management and customer satisfaction. Provides management expertise in the review and evaluation of legislation for projected impact on Library IT policies. Provides senior level advice on strategies and opportunities for working with high-level individuals to enhance the Library's IT mission, goals and objectives. Collects, analyzes, synthesizes and disseminates relevant customer data and input across the IT enterprise. Supervises business process improvement and continuous improvement functions.
Oversees collaboration with all Library IT stakeholders on IT strategic goals, metrics and evaluation. Manages and administers the IT Service Roadmap, Service Portfolio and Service Catalog and ensures alignment with all stakeholders. Oversees the development of all IT investment requests for enterprise IT services as part of the Library's IT Investment Management process. Manages pricing and Service Level Agreements (SLAs) development for services defined in the IT Service Catalog. Measures, evaluates, and reports customer satisfaction. Supports Standard Operating Procedures (SOPs) development. Oversees ITSM continuous process improvement. Measures, analyzes, and reports on Service Management performance and IT service levels delivered: availability, capacity, continuity.
Communicates clearly with all stakeholders and Library SUs through various methods and channels. Communicates for understanding by all stakeholders all cost, demand and usage patterns for IT services. In collaboration with other OCIO management officials, prepares executive leadership for public speaking engagements, briefings, reports, etc. Responds to customer issues and provides needed information.
The Director forges strong, collaborative relationships and builds consensus among stakeholders across the Library to define, implement, and efficiently manage the Library's IT resources to achieve Library goals, Service Unit goals, and positively impact OCIO customer service. The Director also develops and maintains relationships among peers in the Library and IT communities, as well as government, commercial, and academic organizations, to continuously identify, select, and implement best practices, processes, and tools for effectively engaging IT customers at the Library.
Keeps the CIO/DCIO and other senior managers informed of new information technology legislation and policies. Monitors OCIO policy development. Supports stakeholder engagement on new IT policies and their effective adoption and integration into supporting and related policies and processes throughout the Library.
Requirements
Conditions of Employment
- See requirements listed below under Qualifications Required.
The Supervisor leads his/her staff toward meeting the Library's vision, mission, and goals by acting decisively, leveraging diversity and inclusiveness, demonstrating flexibility and resilience, fostering continuous improvement and innovation, and fostering integrity and honesty. To view the Library's Supervisory Core Competencies click the following link: http://www.loc.gov/hr/employment/uploads/loc_supervisor_core_competencies.pdf.
Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.
Qualifications
The competencies below are required for this position. Those marked with a double asterisk (**) are considered the most critical competencies for this position.
A candidate's resume must show a proven record of accomplishment that clearly demonstrates he or she has:
(1) Ability to provide executive-level direction in planning and implementing long-range activities for IT customer engagement and serve as the lead representative on customer engagement issues**: The successful candidate has the ability to develop and execute an IT customer engagement strategic vision and goals. This includes the ability to engage and collaborate with senior agency leaders and their business unit staff including actively seeking input from others holding divergent or opposing views. Must also demonstrate ability to contribute expertise, experiences, and capabilities to develop a partnership culture between technology and business leaders.
(2) Ability to lead people and manage a workforce**: The successful candidate has the ability to oversee the overall performance of an office by assessing staffing requirements in relation to current and anticipated needs, developing staffing plans, justifications, and requests, and making policy area assignments for and evaluating staff in order to assure the availability of the intellectual capacity needed to meet the current and changing needs at a sustained level of excellence. This included the ability to develop and oversee recruiting, hiring, mentoring, and training a diverse workforce as well as the ability to build and maintain exceptional staff performance.
(3) Ability to provide executive-level direction in IT program management**: The successful candidate has the ability to oversee the strategic planning, execution, and monitoring of complex agency-wide programs, requiring extensive experience in program management, stakeholder engagement, and budget oversight. This includes the ability to drive results across multiple projects in alignment with organizational goals, while demonstrating strong executive-level decision-making and communication skills.
(4) Ability to provide executive-level direction of all end user services within an agency.**: The successful candidate has the ability to oversee the strategic planning, implementation, and management of all end user devices and services, encompassing functions such as: 1) end user device life-cycle management, 2) desktop support, 3) day-to-day service desk/help desk operations, 4) change management, 5) vendor management, and 6) senior level stakeholder engagement with a focus on delivering high-quality user experiencing and ensuring efficient IT service delivery across the organization: requiring extensive experience in IT service management, end user support, and stakeholder engagement at a senior level.
(5) Ability to initiate and lead change: The successful candidate has the ability to lead tasks and people effectively to inspire change in developing and implementing an organizational vision that integrates key goals, priorities, values, etc. This includes promoting ideas with enthusiasm, conviction, and assertiveness: soliciting and considering others opinions: gaining support and commitment from others; motivating and inspiring others; and embracing and championing change.
(6) Ability to communicate in writing: The successful candidate has the ability to write clear, cogent, accurate, well-organized, and understandable written products, such as: 1) program goals and objectives; 2) program performance documentation; 3) budget request documentation; 4) project plans; 5) annual reports; 6) statements of work; 7) strategic planning and forecasting documents; 8) policies; and 9) funding proposals. This included targeting the amount, form, depth and level of detail, and content of the information to the needs of the receiver/audience. Has evaluated the written products of others to meet the quality standards of the organization.
(7) Ability to communicate effectively other than in writing: The successful candidate has the ability to effectively express ideas and recommendations other than in writing in various settings to peers, staff, managers, supervisors, and external audiences to both provide and seek information. This included actively listening to or understanding communicated information and answering questions thoughtfully and completely.
Additional information
All initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period. In addition, all newly appointed Senior Level executives, from outside the Library as well as from within, must serve a one year probationary period in accordance with the Library of Congress Regulations (LCRs) 2017.2-1, Senior Level Executive System.
The Library of Congress is an equal opportunity employer. All who meet the eligibility requirements are encouraged to apply.
Applicants must submit a complete application package that is received by the closing date of this announcement.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email ADA@loc.gov. The decision on granting reasonable accommodation will be determined on a case-by-case basis.
Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of EEO/Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.
The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.
The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit.
The selected applicant will be required to file a financial disclosure statement with the House of Representatives, U.S. Congress, in accordance with the provisions of Public Law 95-521, the Ethics in Government Act of 1978.
Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.
For more information regarding eligibility requirements, please see the Library of Congress Merit Selection Plan, Section X.D, at: http://www.loc.gov/hr/employment/msp010909.pdf.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The Library of Congress will evaluate applicants using the information provided in your resume. Reviews are intended to explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection. For Senior Level positions, applicants do not need to respond to specific competency questions but will be requested to answer one question related to how they became aware of this job opportunity.
You may preview questions for this vacancy.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. - Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent).
Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. The program does not accept certification from health care providers. For more information contact the Library's Office of Equal Employment Opportunity and Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. - How to Apply
Please carefully follow all instructions under the How to Apply tab to ensure that you are considered for the position.
Step 1: If you do not already have one, create a resume on USAJOBS. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress.
Step 2: Review the Job Announcement. We recommend you go to the Qualifications and Evaluations section of the job announcement to review the qualifications listed to ensure that your resume reflects your accomplishments in those areas.
Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account and submit your resume. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements.
Step 4: Click on "Finish" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account. If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact jobhelp@loc.gov , no later than 4:30pm EST of the Closing Date.
Agency contact information
Job Help Desk
Phone
202-707-5620
Email
JobHelp@loc.gov
Address
LIBRARY OF CONGRESS
Human Resources Dept.
101 Independence Ave. SE
LM107
Washington, District of Columbia 20540-2700
United States
Next steps
Please review our evaluation process under Qualifications and Evaluations. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking on "My Applications." You will receive final notification via e-mail when the vacancy has been filled. - Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.- Criminal history inquiries
- Equal Employment Opportunity (EEO) Policy
- Financial suitability
- New employee probationary period
- Privacy Act
- Reasonable accommodation policy
- Selective Service
- Signature and false statements
- Social security number request
Required Documents
Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent).
Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. The program does not accept certification from health care providers. For more information contact the Library's Office of Equal Employment Opportunity and Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Please carefully follow all instructions under the How to Apply tab to ensure that you are considered for the position.
Step 1: If you do not already have one, create a resume on USAJOBS. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress.
Step 2: Review the Job Announcement. We recommend you go to the Qualifications and Evaluations section of the job announcement to review the qualifications listed to ensure that your resume reflects your accomplishments in those areas.
Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account and submit your resume. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements.
Step 4: Click on "Finish" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account. If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact jobhelp@loc.gov , no later than 4:30pm EST of the Closing Date.
Agency contact information
Job Help Desk
Phone
202-707-5620
JobHelp@loc.gov
Address
LIBRARY OF CONGRESS
Human Resources Dept.
101 Independence Ave. SE
LM107
Washington, District of Columbia 20540-2700
United States
Next steps
Please review our evaluation process under Qualifications and Evaluations. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking on "My Applications." You will receive final notification via e-mail when the vacancy has been filled.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Criminal history inquiries
- Equal Employment Opportunity (EEO) Policy
- Financial suitability
- New employee probationary period
- Privacy Act
- Reasonable accommodation policy
- Selective Service
- Signature and false statements
- Social security number request