Senior Business Intelligence Analyst

Senior Business Intelligence Analyst - Internal Operations
Excellence - BIDADS

Position Overview:
We are seeking a Senior Business Analyst to join our data and analytics team, focusing on driving operational excellence through data-driven insights and solutions. This role will be crucial in supporting internal business partners, developing comprehensive reporting solutions, and fostering a data-driven culture across the organization.

Key Responsibilities:

Internal Analytics & Reporting

• Design and implement a self-service data tool for internal business users
• Design and maintain internal dashboards and reporting systems for tracking operational KPIs, MSA/SLA performance and key operating measures
• Develop and implement metrics for measuring team performance and operational efficiency
• Create automated reporting solutions to streamline internal processes
  Partner with department heads to identify and track success metrics
• Product development support
  
  Training & Enablement
• Lead training programs for business users on self-service analytics tools
• Create documentation and user guides for internal reporting systems
• Mentor business users in data analysis best practices
• Build and maintain a knowledge base for common data requests and analyses
  
  Process Optimization
• Actively lead and participate in process optimization workshops
• Identify opportunities for process improvement through data analysis and drive data driven decisions
• Actively partner and collaborate with various internal business partners to solve complex problems, provide key insights on day-to-day operations, provide insight for future planning, growth
• Implement data governance standards for internal reporting
• Collaborate with engineering and infrastructure to ensure data accuracy and system reliability
• Develop and maintain data quality monitoring processes
  
  Required Qualifications:
• 10+ years of experience in healthcare business analytics or related field
• Expertise in visualization tools (Power BI, Tableau, Looker, etc.)
• 5+ years of experience in healthcare/pharmaceutical analytics
• Proven track record of implementing self-service analytics solutions
• Strong project management and process improvement skills
• Strong knowledge base of pharmacy, distribution and hub services operations models
• Deep understanding of compliance and regulatory requirements
  Deep understanding of Consumer and HCP
  
  Technical Skills:
• Advanced analytics and database management
• Business intelligence tools (Power BI, Tableau, Looker, Domo, Metabase)
  Excel (advanced level)
• Deep understanding of data modeling and architecture
• Healthcare and Pharmacy data structures and terminology
• Ability to manage and maintain a roadmap, familiar with Agile Methodologies
• Maintain current knowledge of Security, BI Tools, AI and other leading technology capabilities
  
  Soft Skills:
• Self-starter and ability to manage multiple workstreams and prioritize based off business needs
• Have a strong desire to analyze, compile, create and understand data
• Bring solutions and insights forward
• Ability to navigate complex issues and bring a can do attitude for solutions
• Excellence in training and knowledge transfer
• Strong written and verbal communication
  Problem-solving and analytical thinking
• Team collaboration and ability to lead others
• Stakeholder management
  
  Impact & Deliverables:
• Establish standardized reporting frameworks for operational metric
• Enable growth and scalability through operational excellence and efficiency
• Provide insights to drive data driven decision making
• Reduce manual reporting effort through automation
• Increase adoption of self-service analytics tools
• Improve data literacy across the organization
• Create scalable solutions for performance tracking
  
  Healthcare Industry Knowledge:
• Understanding of healthcare operations and workflows for Pharma, Pharmacy, Payer and Patient
• Knowledge of healthcare compliance requirements
• Expertise in healthcare data privacy standards
• Experience with metrics, measures and KPIs used in healthcare
  
  Education:
• Bachelor's degree in Business Analytics, Information Systems, or related field
• Advanced degree preferred
• Relevant certifications in analytics or project management a plus
  
  Work Environment:
• Collaborative team setting
• Remote position with the ability to be onsite as needed in Columbus, OH
• Mix of strategic and hands-on work
• Opportunity to influence data strategy
• Focus on continuous improvement and innovation
  
  Success Metrics:
• Reduction in ad hoc report requests
• Product flywheel output
• Creation of a self-service analytics portal
• Training and adoption of self-service portal
• Established operations dashboards and KPIs
• Documented impact and outcomes in operational effectiveness
• Positive feedback from internal stakeholders on insights and ability to make data-driven decisions
• Successful implementation of reporting solutions
  Growth and scalability of operations
  
  This position offers the opportunity to shape the future of our internal analytics capabilities while working with cutting-edge tools and technologies in the healthcare space.