Digital Adoption Manager

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KPMG is currently seeking a Digital Adoption Manager to join our Digital Nexus technology organization.

Responsibilities:

• Lead the development and execution of the Navigator Network operating model, ensuring seamless recruitment, onboarding, continuous learning, and service evolution; oversee the launch and implementation of AI-driven services, collaborating with the Digital Workplace team to ensure alignment with KPMG's AI Strategy
• Identify and implement innovative technology solutions to support the Digital Network operating model and foster community connections across the firm; develop and execute a comprehensive AI strategy in collaboration with key stakeholders, focusing on user experience, value, and impact
• Establish and monitor Key Performance Indicators (KPIs) to measure the Network's performance and drive continuous improvement; champion the Digital Navigator model within Digital Nexus and Business Enablement teams, sourcing and nurturing new talent
• Design and deliver advanced learning experiences with KPMG's GenAI tools and technologies, building excitement and understanding of AI initiatives; stay abreast of the latest developments in GenAI tools, models, and services, providing expert guidance and support to employees, leadership, and guests
• Create and disseminate engaging multimedia content related to GenAI tasks and projects, supporting both functional and firmwide use cases; conduct high-impact training sessions, workshops, and one-on-one consultations, fostering a culture of continuous learning and innovation

Qualifications:

• Minimum five years of recent experience in technology solutions implementation or professional services at a SaaS company; minimum two years of recent experience in a managerial role; experience with large-scale enterprise transformations; expertise in creating and optimizing prompts for GenAI tools
• Bachelor's degree from an accredited college or university is preferred
• Proven ability to lead and facilitate team discussions, build training curriculum, and collaborate cross-functionally to achieve alignment and support; strong passion for AI Solutions with a consultative and customer service orientation; passion for helping others; proficient with tools like M365 and Adobe Creative Suite
• Capability to understand and leverage the technical possibilities and limitations of AI tools to brainstorm and implement creative solutions; experience delivering technology training in a large enterprise setting; familiarity with emerging technologies such as AI, Generative AI, and AI Agents
• Excellent written, verbal, and presentation skills, with the ability to communicate complex technical concepts to diverse audiences; background in organizational change management or learning and development is preferred
• Ability to simplify complex subject matter and make it accessible to various stakeholders; deep knowledge of KPMG's AI Tools and Solutions, with the ability to demonstrate and explain their use to visitors; capability to guide visitors through the process of developing their own AI solutions, from ideation to implementation
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

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Follow this link to obtain salary ranges by city outside of CA:

https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6704_9_25

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

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KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.