ORC Supervisor

Job Summary:

Under the general supervisor of the Program Director, Organized Retail Crime (ORC), Investigator Supervisor, will monitor and responds to theft incidents affiliated with ORC, supervises ORC field investigators within North America. They will provide an investigative response to related external theft incidents. The ORC Investigator Supervisor will maintain cooperative relationships with local, state, and federal law enforcement, prosecutors, and other investigative entities. The Investigator supervisor will also investigate reports of internal non-retail criminal acts that could possibly impact a retailer facility. The investigator supervisor will handle administrative duties to assist the ORC Program Director and ORC Manager with process and communication with stores and field teams.

Duties/Responsibilities:

• Supervising the ORC Field Investigators.
• Develop partnership with law enforcement agencies at local, state, and federal levels, as well as other retail loss prevention ORC organizations to identify, investigate and prosecute subjects that are impacting the market.
• Ensure all prosecution/restitution recovery of local theft and fraud investigations cases.
• Identify all aspects of emerging theft opportunities, trends and cases within your market using reporting, trend analysis.
• Conduct static and mobile surveillance.
• Work complex field & fence investigations, case development and resolution.
• Identify new and emerging patters of fraud and theft trends.
• Investigate, identify, and report issues regarding external theft and shrink causing issues affecting client stores.
• Report alert signals indicating possible internal dishonesty to the appropriate members of Asset Protection client team.
• Detect & assist with the apprehension of people or persons committing theft and fraud against the client store.
• Complete the prosecution process: report to police, case reports, attend court and testify as required.
• Must ensure privacy/confidentiality in all communications and placement (proximity to termination, line of sight, etc.) to only those with a business need to know.
• Effectively communicate with all supporting parties
• Other duties as assigned.
• Supervisor and manage investigators fleet vehicles.

Required Skills/Abilities:

• Experience in retail lost prevention

• In-depth knowledge of the techniques and limitations of stationary, mobile and electronic surveillance
• Knowledge of loss prevention, investigative and ORC processes, criminal
• Justice system, loss prevention, security, and risk management concepts
• Knowledge of general physical inventory process, calculation, and control particularly as it relates to shrinkage.
• Technical knowledge of loss prevention programs and strategies to identify problems and solutions to gain the confidence of others.
• Knowledge of Microsoft Office and other electronic reporting systems
• Ability to travel independently and be available to work weekends occasionally nights.
• Maintain accurate report records and case building documentation.
• Review and archive CCTV surveillance
• Input and document theft incident into client case management systems
• Complete monthly and quarterly reports for client Asset Protection team
• Physically engage any threat and respond accordingly when necessary.
• Provide proactive overt surveillance, conduct, lead surveillance with peer retailers and law enforcement partners.
• Flexible schedule that meets the needs of the business schedules may include evenings, weekends, and holidays in town (within a sign market} and out of town travel as needed up to 75%
• Appearance must be professional and within guidelines of assignment requirements.
• Follow all local, state, and federal laws while providing investigation services.
• Knowledge and expertise in preparing for testifying in local, state, and federal court.

Required Education and Experience:

• Bachelor's degree in relevant field of study
• Minimum of 3 years' experience in loss prevention management and/or law enforcement investigation.
• Two years of experience Intermediate skill in Microsoft Office (Excel, Outlook PowerPoint, etc.

Preferred Education / Experience:

• Certified forensic interview (CFI) or loss prevention certified (LPC)
• Two years' experience in multi store retail
• Two years leadership experience with direct report responsibilities
• Two years of ORC investigating experience
• Interviewing interrogation Wicklander-Zulawski

Physical Requirements:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Required to stand for long periods of time and walk.
• Extended periods of sitting, standing, and driving.
• Ability to work indoor, outdoor, and inclement weather environments for extended periods of time.
• Exposure to sun, dust, load noises, varying temperatures, and other environmental conditions.
• This position requires the ability to occasionally lift products and/or supplies up to 30 pounds.

Triumph Protection Group: Key Attributes:

• Communicates respectfully to all team members, vendors, and clients.
• Models a positive attitude.
• Actively listens to others and supports the team environment.
• Asks questions and learns from mistakes.
• Executes tasks with minimal errors in a timely and efficient manner.
• Attendance is consistent and meets or exceeds company standards.

Full Time
8HR to 10HR Shifts