Custom Creative Support Specialist & Project Coordinator
Apply NowCompany: We Are Rosie
Location: Palmetto, GA 30268
Description:
Company Description
We're looking for a strategic, detail-oriented, and service-minded Custom Creative Support Specialist & Project Coordinator to join the In-House Agency on the Custom Creative team. This team plays a vital role in supporting Operators, Restaurant Marketing Directors (RMDs), and internal stakeholders by reviewing custom creative submissions, aligning local marketing with brand standards, and managing field communications, all with a heart to serve.
This role blends creative insight with project coordination, communication, and brand stewardship. It's ideal for someone who thrives in a fast-paced environment, can pivot across workstreams, and communicates with both clarity and empathy.
Contract Details
Job Description
What You'll Do:
Qualifications
What You'll Bring:
This role is perfect for someone who thrives in a generalist capacity, balancing inbox triage, brand review, project support, and strategic communication, all while supporting Operators and team members with excellence and care.
Additional Information
We Are Rosie provides strategic consulting and talent solutions for the marketing industry. We partner with more than 200 of the world's biggest brands and agencies to help them solve unique marketing challenges with the best people, swiftly and at scale. Founded by former advertising executive Stephanie Nadi Olson in 2018, We Are Rosie is on a mission to redefine how marketing works, with an inclusive, human-centric approach that's better for business and better for marketers. Our company has been recognized as an industry trailblazer and earned many accolades, including being named to the 2023 Global Top 100 Inspiring Workplaces, the Inc. 5000 2022, and Adweek's Fastest Growing Agencies in 2021.
We Are Rosie is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, marital status, or any other status protected under federal, state, or local law.
We're looking for a strategic, detail-oriented, and service-minded Custom Creative Support Specialist & Project Coordinator to join the In-House Agency on the Custom Creative team. This team plays a vital role in supporting Operators, Restaurant Marketing Directors (RMDs), and internal stakeholders by reviewing custom creative submissions, aligning local marketing with brand standards, and managing field communications, all with a heart to serve.
This role blends creative insight with project coordination, communication, and brand stewardship. It's ideal for someone who thrives in a fast-paced environment, can pivot across workstreams, and communicates with both clarity and empathy.
Contract Details
- Remote
- 40 hrs/week
- Contract through 12/31/25 with the opportunity to extend into 2026
- $40/hr
Job Description
What You'll Do:
- Serve as the first point of contact for the Custom Creative inbox, responding to Operators, Restaurant Marketing Directors, and stakeholders in a timely and helpful way.
- Review a wide range of creative submissions (e.g., vehicle wraps, premium items, font requests) and provide brand-aligned feedback within 24-48 hours.
- Approve customizable templates in The Studio (internal Digital Asset Management platform), including giveaways, logos, billboards, and Commercial Delivery Vehicles (CDVs).
- Provide feedback and support for promotions and local campaigns.
- Track submission trends, gather insights, and share learnings to improve field communications and creative alignment.
- Support regular field communications, including newsletters and MAP Briefs.
- Experience with project management, this role will include managing timelines and deliverables for local marketing and Studio projects using our internal project management tool, Workfront.
- Help manage timelines and project flow for local marketing and Studio projects.
- Proactively escalate complex or strategic submissions to the appropriate teams.
- Join Regional Marketing Director calls to align feedback and ensure messaging is consistent with the Brand.
Qualifications
What You'll Bring:
- A calm, even-keeled approach with the ability to juggle multiple priorities and meet quick turnarounds.
- A heart to serve and a strong commitment to delivering excellent customer support.
- Clear, kind, and diplomatic communication, especially when navigating feedback or sensitive conversations.
- Strong organizational and multi-tasking skills, with the ability to manage independent workstreams.
- A self-starter mindset, you are proactive and take initiative to move work forward, while also knowing when to pause, ask questions, or escalate issues appropriately.
- A strategic mindset that looks beyond reactive tasks to anticipate needs and find ways to improve processes.
- Experience with project management tools like Workfront
- 3+ years of experience in an agency setting or similar fast-paced, service-oriented role.
- Experience with field or Restaurant operations is a plus, but not required.
- Should be confident reviewing creative for brand alignment, with a solid understanding of brand standards and typography.
- Must be able to interpret data and insights to help inform creative and communication strategies.
This role is perfect for someone who thrives in a generalist capacity, balancing inbox triage, brand review, project support, and strategic communication, all while supporting Operators and team members with excellence and care.
Additional Information
We Are Rosie provides strategic consulting and talent solutions for the marketing industry. We partner with more than 200 of the world's biggest brands and agencies to help them solve unique marketing challenges with the best people, swiftly and at scale. Founded by former advertising executive Stephanie Nadi Olson in 2018, We Are Rosie is on a mission to redefine how marketing works, with an inclusive, human-centric approach that's better for business and better for marketers. Our company has been recognized as an industry trailblazer and earned many accolades, including being named to the 2023 Global Top 100 Inspiring Workplaces, the Inc. 5000 2022, and Adweek's Fastest Growing Agencies in 2021.
We Are Rosie is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, marital status, or any other status protected under federal, state, or local law.