Epic Applications Support Analyst, Lead (Senior Consultant MIS Lvl B), EMR Clinical Information Systems

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Under the direction of Enterprise Information Technology leadership, the Epic Applications Support Analyst, Lead, is responsible for the ongoing assessment, design, development implementation and support and ongoing maintenance of corporate-wide clinical systems. Serving across the IT teams within EITS, the Analyst manages and directs the collection and transformation of large quantities of information into meaningful business requirements; development and modifications of requirements documentation for the design, implementation, ongoing support and maintenance of clinical information systems; critically evaluates information from various sources, distinguishes user needs from actual business needs and partner with business users, project managers, programmers, consultants and IT leadership in optimizing the scope, benefits and risks of actual and proposed projects as well as assists in managing stakeholder expectations. Epic Certification must be current or within prior release version. Individuals must have a strong background analyzing requirements gathered from clinical end users and other clinical stakeholders, creating BRDs, paper mock ups, flowcharts, project schedules and other tasks such as leading validation sessions and build. The right candidate will need the personality to assume ownership of a project, create guidance where there isn't any and influence the direction if it is not correct. Strong written and spoken language skills are a must and a strong background in clinical healthcare technologies and processes is strongly preferred.

Duties & Responsibilities

• Interview users, stakeholders, and sponsors to assess departmental needs to create Business, functional and technical requirements documents.
• Develop documentation of test plans, technical documentation, release notes, end-user guides, training programs and/or other materials as necessary.
• Analyze and document client's business requirements and processes; communicate requirements to technical personnel by constructing basic conceptual data and process models, including process flowcharts and technical specifications.
• Decompose information gathered into details including sources of data, data types, users, user types, interface components, interface navigation needs, reporting needs, and administrative system needs.
• Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards.
• Research industry practices; collect and analyze data; draw appropriate conclusions and recommendations; present results in written reports or through oral presentations using visual aids.
• Coordinate user groups and project teams, convening conference calls and meetings and maintaining minutes and follow-up logs.
• Work collaboratively with Systems Analyst to develop designs, mockups and prototypes.
• Communicate technical design issues to non-technical people.
• Ability to work independently and as part of a fast-moving team.
• Ability to lead Business in programs with complex projects.
• Work within timeline and resource constraints provided by the Project Manager.
• Provide ongoing communication with users, managers, corporate directors and vendors to assure support and current initiatives.
• Experienced working in a Project Management Office (PMO) with cross-functional teams is a plus.
• Performs other duties as assigned/required.
• Development and maintenance of registries to support vital clinical and governmental reporting
• This role is approximately 80% remote and up to 20% on-site. The selected candidate must be able to come into the office to perform work required within 48 hours.

Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
2. Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications.
Operations Specialty requires supervisory experience (5 years).
Network Services requires a telecommunications background and experience.
3. Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or
4. A satisfactory equivalent combination of training, education and experience.

Department Preferences

Certification(S)/NYS Licenses/Education:

• Applicable certification or proficiency required*

*For Epic titles only

• Baccalaureate Degrees required or applicable experience
• Master's Degree preferred

Knowledge, Skills, Abilities and other Requirements:

• At least 2 full life cycle implementation, other implementation of systems, major system upgrade, or application preferred

Years of Experience:

• Minimum of 1-year Healthcare Management Experience (Clinical, Technical or Administrative) required
• Minimum of 3 years' experience with EPIC certification required for Epic titles only
• Application knowledge and experience with appropriate application required for Epic titles only

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.