Network Data Engineer
Apply NowCompany: Cynet Systems
Location: Wilmington, MA 01887
Description:
Job Description:
Pay Range: $45hr - $50hr
Pay Range: $45hr - $50hr
- Technology Required: Cisco, Meraki, Riverbed.
- Indent Monitoring, Recording, Triage.
- Proactive Monitoring, Indent Recording and Assignment.
- Escalate & follow up till the closure of the call.
- Proactive Health Check for Managed infrastructure based upon the agreed parameters.
- Knowledge management, updates network document i.e. SOP, KEDB etc.
- Network devices Life Cycle Management, release management.
- cting on incidents generated by system and users for network issues.
- Vendor co-ordination for WAN links i.e. ISP.
- Escalate to OEM/Local Tech Support/Telco partner in case device is unreachable or some component has gone faulty. Repair & Replacement follow-up with vendors/OEM.
- VLAN configuration issues.
- Opening Change request in case Incident Resolution requires a change.
- Problem management analysis for recurring and major issues.
- Root Cause analysis and permanent solution.
- Updating the solution and creating SOP if required.
- Configuration Management.
- Equipment Configuration changes.
- Minor patch / software version/hardware upgrades.
- Recording, Reporting and verifying all 's in the network.
- Perform Systems Software administration add/changes, like access control list (ACL) definitions, quality of service definitions, virtual LAN definitions, WLAN access.
- Update or coordinate the update of all appropriate databases/documentation (Service Tickets, change management documentation/reports, asset management system).
- Network Traffic Analysis.
- Identifying capacity issues and give recommendations.
- Defining the baseline based on business forecast or application requirement.
- Ensuring sufficient capacity to meet agreed service levels.
- Network Architecture Assessment.
- Technology evaluation and recommendation.
- To provide support for on-call escalations and do root cause analysis of the given issue To independently resolve tickets within the agreed SLA of ticket volume and time .
- To adhere to quality standards, regulatory requirements and company policies .
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts .
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions.