Sr. Systems Analyst-E

Job Description

The Senior Clinical System Analyst acts as a business liaison to assigned departments within Stamford Health System (SHS) to ensure that Healthcare Information System (HIS) applications function as intended. They play a key role in researching and resolving software problems as part of daily operational support. The Senior Clinical System Analyst works in conjunction with the Team Lead, System Analyst with implementing new solutions, performing training, creating documentation; operation and support of assigned HIS applications, databases, interfaces and reports. They must also be familiar with the server configuration, client installation, data transfer formats, and application backup & recovery procedures for these applications. Duties also include performing necessary maintenance to further advance HIS applications; the planning, implementing, testing, documentation and training on applications; and the investigation, resolution and notification of issues escalated through Help Desk tickets. It is expected that the Senior Systems Analyst lead the implementation in the project manager role of multiple HIS modules, applications or major release upgrades within the Hospital or Hospital System, as requested. The Senior Systems Analyst will serve as back up to the Team Lead when necessary.

MUST LIVE IN TRI-STATE AREA CT, NY, NJ.

Responsibilities

• Acts as a business liaison for assigned departments within the health system to ensure that issues are uncovered and recognized before they become critical problems. The Senior System Analyst not only understands core system processes / interdependencies for these departments, but trains co-workers and aids in the research of reported issues and the implementation of resolutions.
• Serves on interdisciplinary/hospital committees representing IS in driving the use and application of the electronic solutions
• Identify and resolve workflow issues - propose new workflows to optimize electronic solutions
• Ability to independently troubleshoot and resolve complex business issues and provides systems solutions that improve business operations. The Senior System Analyst will multi-task across numerous applications.
• Provides ongoing maintenance and advancement of assigned HIS applications, databases, interfaces and reports through effective implementation of solutions, which support the user and application needs of the organization. In this capacity, the Senior System Analyst is responsible for implementation, testing, training, documentation and ongoing operational efforts of the HIS application software. Familiarity with the server configuration, client installation, data transfer formats including HL7 layouts and application backup & restoration procedures for each of their applications.
• Provides input to the Team Lead, System Analyst on the planning and design of HIS applications.
• Independently manage large maintenance projects ensuring the applications are at the most recent release.
• Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, solves problems with HIS application software, databases, interfaces and reports. Provides high level of customer service and appropriate coverage off-hours for critical problems ensuring Service Level Agreements are met. Actively participates in the process of identifying service issues with the outsourced Help Desk and recommending solutions.
• Plan, Design, and Implement assigned applications on schedule while assisting the Lead Analysts with the promotion / acceptance of process workflow redesign. This effort includes software evaluation, project management, process change, application training, dictionary build, application testing, integration testing, data conversion and production support. The Senior System Analyst will also ensure the use of role-based access.
• Assume responsibility for application related project efforts by coordinating with IS and other departments as necessary to ensure proper communication and execution. This includes design and architecture definition as appropriate, project planning, change management coordination, vendor integration and coordination, user / department communication / notification, etc.
• Manages each project following the standard IS methodologies and processes.
• Performs other related duties as assigned or requested to maintain a high level of service.
• Completes required continuous training and education, including department specific requirements.
• Demonstrates professional work behavior by following Service Standards and Success factors. Complies with departmental organizational policies and procedures and adheres to external agency requirements.

Qualifications

• High School/Equivalent Required
• Bachelor's degree preferred or equivalent technical training.
• Strong, demonstrable experience implementing and supporting PACS applications within a hospital / health system is also required.
• Subject matter expert across multiple PACS or imaging applications.
• Experience with Epic, Philips Vue PACS applications preferred.
• ARRT, CIIP or equivalent

Demonstrates

• Expertise with healthcare business processes and associated HIS application and imaging software necessary to support those processes within an integrated delivery system.
• Expertise in PACS application migration planning, design and implementation.
• Ability to lead multi-disciplinary teams in the execution complex projects
• Knowledge in installation and maintenance of PACS and enterprise imaging application software.
• Experienced with vendors of services and products relevant to application service environments.
• Proficiency in the MS Office Suite and competency with Microsoft Visio or Microsoft Project.
• Effective documentation skills are essential.
• Strong leadership and mentorship skills

Ability to:

• Analyze and resolve HIS/PACS application software, interface and report issues.
• Interact professionally with client community and be committed, helpful, responsive and effective in supporting healthcare applications and activities.
• Ensure the integrity of all Stamford Health System information and maintain confidentiality of all hospital, employee, and patient information.
• Conduct and manage special projects as assigned. This includes work breakdowns, task definition, team leadership, vendor coordination and regular status reporting.
• Provide administrative reports as required, both periodic updates on activities and project status, as well as special reports in response to user or management inquiry.
• Provide vendor liaison for principal projects and evaluate vendor proposals.
• Research means of maintaining system capacity and performance while reducing cost.
• Further the Mission and Philosophy of Stamford Health System by treating all daily contacts with respect, courtesy and patience.