VP, Card Program Manager

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the "bank"). Banc of California is one of the nation's premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values - Entrepreneurialism, Operational Excellence, and Superior Analytics - empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN

THE OPPORTUNITY

The VP, Card Program Manager is responsible for the strategic and tactical management of the Corporate and Business Card program designing and executing the successful onboarding and life-cycle management of client card programs, while driving internal revenue growth & product enhancement.

This role will oversee credit card programs from marketing & acquisition, through the operational life-cycle of an account (Card Issuance, Servicing, Fraud Prevention, Collections and Recovery). The VP, Card Program Manager will lead the Card Programs through partnership with associated internal and external partners to establish outcomes and strategies that contribute to the mission of transforming the client experience while driving business line growth. The ideal candidate for this role is someone who is excited to become a part of a high-performing, fast-growing team and must have the following 3 required skills:

1. Business Acumen with relationship and program management, including the launching of new card products or management of large-scale marketing/operations centers.

2. Credit Card Experience at a big bank, newer growing bank or fin-tech credit card organization.

3. People Development with the ability to transform current team to new program management focused on the market.

Performs all duties in accordance with the Company's policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU'LL MAKE A DIFFERENCE

• Lead the client experience, onboarding, and operational life-cycle of the business and commercial credit card. Drive the execution and improve the speed of card applications through the various stages of the journey.
• Lead the development and execution of client card programs through collaboration with cross-functional teams internally and external business partners to drive key program outcomes and support business line strategy.
• Ensure effective management of external partnerships including clients, sponsor banks, credit card associations, processing systems, credit reporting agencies, and others.
• Develop subject matter experts in program policies, practices, systems, and governing rules and regulations.
• Effectively manage data, analytics, and analytics tools for internal and external program insight and opportunities.
• Manage the card portfolio, usage, profitability, delinquencies, and overall health.
• Collaborate across the Bank and with clients' leadership teams to maintain alignment on vision, strategy and performance to goals with an entrepreneurial mindset, leveraging critical and analytical thinking to increase the value proposition of assigned programs.
• Responsible for lifecycle management of in-market and new-to-market program offerings and identifies market needs by gathering voice of the client (VOC) to develop clear plans for launching new enhancements supported by business cases.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.
• Performs other duties and projects as assigned.

WHAT YOU'LL BRING

• 6 - 8 years of experience in card program management & project management, or variety of credit card operations management in banking, financial services or Fintech firm.
• Experience managing and leading a team.
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Right to Financial Privacy Act (RFPA, state and federal).
• Strong Microsoft Office skills, Word, Excel, PowerPoint.
• Advanced analytical skills with high attention to detail and accuracy.
• Ability to deliver results with speed and agility.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Ability to work in a cross-functional team including Operations, Risk, IT, and executive management and drive outcomes without direct authority.
• Effective written and verbal communication with ability to present materials to all levels in the organization ranging from executive leadership to client groups.
• Expert in communicating clearly, effectively, tactfully and patiently in person, over the phone and in writing to a diverse population, one-on-one or small groups, with the ability to lead and influence others with a high degree of business acumen and emotional intelligence.
• Actively anticipates, identifies and manages program risk and client portfolio risks within position scope and across company.
• Demonstrated experience leading successful, high-value client portfolios.
• Proven vertical industry expertise and demonstrated ability to evaluate business opportunities and results against established objectives.
• Demonstrates expert consensus-building and evaluates complex business challenges while driving change across initiatives within and outside direct accountability.
• Bachelor's Degree and/or relevant work experience or training.
• Master's degree in a business discipline and/or related field preferred.

HOW WE'LL SUPPORT YOU

• Financial Security: You will be eligible to participate in the company's 401k plan which includes a company match and immediate vesting.
• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Banc of California partners with providers that offeradoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

SALARY RANGE

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.