Senior ServiceNow Platform Specialist

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2023 alone, our systems cleared approximately $112 trillion or $450 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!

| Who we are

We are a public purpose, non-profit organization situated at the centre of Canada's payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.

Payments Canada - where our country connects:

Payments Canada - Who we are

| Our culture

With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

Do you want to make payments easier, smarter and safer for Canada? Join us today!

You need to work here if

• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.

Come and join us - where payments meet purpose!

| What we are looking for

The Senior ServiceNow Platform Specialist is a highly skilled and experienced technical leader who provides consultative leadership to the ServiceNow Platform Support Team and ensures platform alignment to business strategy, and governance decisions. The Specialist is responsible for designing, developing, implementing, and maintaining robust and scalable solutions. This role requires a deep understanding of ServiceNow modules, strong technical expertise, and the ability to lead complex projects. The Senior ServiceNow Platform Specialist will collaborate with cross-functional teams to optimize our ServiceNow environment and drive continuous improvement. Overall, the Senior ServiceNow Platform Specialist is a subject matter expert in the ServiceNow platform, and has a sound understanding of business strategy and policies that govern the ServiceNow platform.

Job Grade: F

| A day in the life

Your responsibilities as the Senior ServiceNow Platform Specialist will include but not be limited to:

ServiceNow Platform Delivery:

• Oversee the day-to-day administration, maintenance, and performance of the ServiceNow platform.
• Design and develop custom applications, workflows, integrations, and automation using ServiceNow best practices.
• Lead and manage ServiceNow projects, ensuring timely delivery and adherence to project scope and budget.
• Identify opportunities to optimize ServiceNow processes and improve platform efficiency.
• Troubleshoot and resolve complex ServiceNow issues, providing timely and effective support to users.

Contacts and Communications:

• Participate in client relationships and provide technical support and services to Payments Canada clients.

| What you need to be successful

• Post-secondary education in Computer Science or a related field.
• Minimum five (5) years of experience as a ServiceNow Developer or Administrator, with a focus on enterprise-level deployments.
• Demonstrated specialization and or equivalent ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist) are highly desirable.
• Extensive experience with ServiceNow modules, including ITSM, ITOM, ITAM, CSM, SecOps, and GRC.
• Experience with ServiceNow integration technologies, such as REST APIs, SOAP, and middleware platforms.
• In-depth knowledge of ServiceNow workflows, business rules, client scripts, and UI policies.
• Experience with ServiceNow scripting and development best practices.

• Travel is required to the Payments Canada offices.
• Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments Canada.

| You will really stand out with

• Experience in executing Project Management best practices is considered an asset.
• Strong understanding of ITIL framework and best practices (Information Technology Infrastructure Library (ITIL) foundation certification in IT Service Management is considered an asset).
• Knowledge of Agile development methodologies is considered an asset.
• Bilingualism (English and French) is considered an asset.

| Salary range

• Based on qualifications and experience: $93,637 to $117,046.

Please submit your application by April 10, 2025.

| What's in it for you?

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up.
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.
• Fun team and organizational events.
• Monthly all staff forums led by our Executive Leadership Team.

| Our diversity, inclusion and equity commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.