Director, Patient Care Services - Care at Home

Description: Job Summary:

Serves as Chief Clinical lead of the Home Care Agency, required to have expert knowledge in Hospice or Home Health delivery systems. Assists an Area Administrator of Home Health/Hospice in planning, developing, managing, delivering, evaluating/improving nursing and other direct patient care treatment/clinical services provided in the home setting by a multi-disciplinary professional staff. Accountable to the Region and assigned service area for delivery of Home Health, Hospice and Home Palliative Care program(s) and service(s) to patient population.

Essential Responsibilities:

• Coordinates and supervises the delivery of home care services, activities and patient care provided by an interdisciplinary staff/team in the home setting.
• Ensures practices, services and operating procedures comply with administrative, legal and regulatory requirements of the Health Plan and governmental and accrediting agencies
• Ensures that quality, utilization, access, clinical care and financial standards/goals are achieved or exceeded. Integrates patient care services with departmental, service line and organizational/strategic goals and objectives.
• Participates and assures the development of quality and performance criteria, policies procedures and service standards. Monitors implementation and utilization for performance, tracking and trending.
• Staff may include RNs, PHNs, LVNs Social Workers, Physical/Occupational Therapists, Physical Therapy Assistants, Certified Occupational Therapy Assistants, Speech Language Pathologists, Home Health and Hospice Aides, Chaplains and Volunteers.
• Monitors and facilitates workflow, maximizing utilization of resources to provide the highest quality of care.
• Manages staff, provides clinical supervision/leadership and implements, delivers and evaluates/improves assigned programs and services.
• Ensures compliance in meeting all regulations and standards related to home health, Medicare, TJC, Title 22, and other federal, state, and local requirements.
• Ensures agency follows the change management process for implementation and development of new forms, policies and procedures.
• Ensures accuracy and completeness of patient records, including ensuring staff meet documentation standards through orientation, training and review
• Identifies service delivery/quality issues and assures that corrective actions/service recovery plans for improvement are adjusted, implemented, sustained, and revised as needed.
• Determines the appropriate staffing requirements and develops processes to interview, hire, train and maintain the competency of all department staff.
• Assesses professional development needs of staff and plans for training/continuing education of professional staff.
• Displays competency in navigating contracts and working in a Labor/Management Partnership environment.
• Serves as a role model for professional practices and development.
• Determines the appropriate staffing requirements and develops processes to interview, hire, train and maintain the competency of all department staff.
• Must be able to Interpret and explain the program benefits to all customers, including physicians, staff, members and caregivers
• Act as a liaison and provide resources to ensure monitoring, consultative expertise, orientation and continuing education
• Establishes, implements, and maintains patient care and service standards to meet member service needs and expectations.
• Acts as a liaison and provide resources to ensure monitoring, consultative expertise, orientation and continuing education to contract agencies.
• Establishes, implements, and maintains patient care and service standards to meet member service needs and expectations.
• Acts as patient advocate resolving patient care issues.
• Participates and/or leads special projects and committees.
• Attends and/or conducts meetings, committees in the department and medical center(s).
• In collaboration with the Area Home Care Administrator, Continuing Care Leaders and other appropriate medical and non-medical staff, evaluates clinical outcomes and performance of programs/services and makes appropriate recommendations for new modalities/programs or modification/improvement of existing programs.
• Conducts a quality management/improvement/assurance program to ensure compliance with standards for home health services/programs and external regulatory agency requirements.
• In collaboration with the Area Home Health/ Home health Administrator, Continuing Care Leaders and other appropriate medical and non-medical staff, evaluates clinical outcomes and performance of programs/services and makes appropriate recommendations for new modalities/programs or modification/improvement of existing programs.
• Performs other duties as assigned.

Basic Qualifications:

Experience

• Minimum three (3) years of supervisory/management experience required in a licensed Medicare certified home health or Hospice agency within the last seven (7) years; OR
• Minimum five (5) years of home care consulting, accreditation supervisory/management experience in an inpatient, outpatient or chief nurse role.

Education

• Bachelors degree in nursing or other health care related field.

License, Certification, Registration

• Registered Nurse License (California) required at hire

Additional Requirements:

• Must have the aptitude and ability to learn and demonstrate ability to lead and obtain any necessary regulatory competencies needed within one year of employment.
• Demonstrated ability to utilize written and verbal communication skills, as well as management skills such as problem solving, budget/program planning, performance improvement, organizational planning, implementing and monitoring performance standards.
• Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

• Five (5) years of supervisory/management experience in a home care setting.
• If additional competency is needed, a plan will be completed upon hire to solidify knowledge base identified (For example, OASIS training, additional Home Health or Hospice training / additional certification).
• Masters degree in nursing or other health care related field.

Primary Location: California,Corona,Corona Data Center Admin
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:30 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Director/Senior Director
Department: Magnolia Village - Home Health - Internal - Admin - 0801
Pay Range: $155600 - $201300 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 15 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

Submit Interest