Clinical Director - Center for Virtual Care

Summary

The Clinical Director is responsible for overseeing all clinical aspects of the LifeBridge Health Center for Virtual Care (CVC), including, but not limited to: consultation with the CVC clinical team; oversight of process, procedure, and directing the CVC clinical staff's patient care delivery; development of clinical workflows to support system-wide virtual care delivery initiatives. Makes recommendations and works collaboratively with the Assistant Vice President of the CVC, and other departmental leadership where appropriate.

Responsibilities
Clinical Oversight:

• Acts as a role model for excellent patient care and personal attitude.
• Responsible for direct clinical oversight and escalation of all virtual care delivery within the Center for Virtual Care.
• Communicates to staff and holds departmental staff accountable to same expectations.
• Services as a clinical resource to nursing staff, APPs, and other team members.
• Manages variation in clinical practice, where appropriate, to improve efficiency, effectiveness, and outcomes.
• Participates in recruitment, hiring, and training of clinical staff, including advanced practice providers and nurses. Provides effective quality oversight and performance evaluations.
• Reports all clinical implementations and escalations through the physician executive of LBH Medical Group.
• Creates and maintains the schedules for all clinical staff.
• Supervises the clinical team in clinical decisions with use of evidence-based practice.
• Defines all policies and procedures for clinical staff, creates and ensures compliance with clinical escalations.
• Participates in creation of clinical documentation to ensure all legal and system standards are met.
• Develops any clinical guidelines and workflows necessary for new use cases. Participates actively in implementation of new technology for clinical staff.
• Collaborates with clinical leadership where appropriate for virtual care/on-site care partnerships.
• Performs duties within scope of medical license, and ensures all clinical staff do the same. Operational Oversight:
• Fosters a culture of innovation to the team; committed to the mission, vision, and strategy of the LifeBridge Health system.
• Collaborates with operational stakeholders across LifeBridge Health system for patient-facing virtual care use cases.
• Considers strategic system goals and metrics during when exploring and implementing new use cases.
• Offers operational guidance and experience for new virtual use case implementation.
• Stays up to date on virtual use case implementations across health systems, bringing back to CVC leadership team for review.
• Maintains admin/superuser capabilities for all virtual platforms implemented by CVC team.
• Interfaces, when appropriate, with executive leadership to communicate use case opportunities, challenges, and future strategy.
• Interfaces with vendors to ensure all clinical aspects of tool are appropriate and within LBH, state, and federal standards of care.
• Supports the standards of the Joint Commission as it relates to use cases overseen by the Center for Virtual Care.
• Provides data to leadership to support KPIs/metrics for use cases, when appropriate. Legislative Oversight:
• Maintains understanding of local and national regulations that may impact virtual and digital care delivery.
• Supports and demonstrates regulatory compliance related to quality standards and expectations.
• Collaborates with legislative, compliance, and leadership teams to coordinate communication of regulatory changes to LifeBridge Health clinicians delivering virtual care.

Qualifications And Skills

Required: Experience:

• 7+ years Education:
• NP or MPAS or MSN Licenses And Certification:
• Current Maryland PA or CRNP License