Manager Service, Automation & Communication NAM

Location:
Raleigh, North Carolina, United States

Job ID:
R0086702

Date Posted:
2025-04-02

Company Name:
HITACHI ENERGY USA INC

Profession (Job Category):
Engineering & Science

Job Schedule:
Full time

Remote:
No

Job Description:

Are you ready to lead and inspire a dynamic team in a fast-paced environment? Hitachi Energy is seeking a Service Operations Leader to drive our service strategy and ensure exceptional performance. This role offers the chance to make a significant impact by optimizing service resources and achieving performance targets. Join us in fostering a collaborative and high-performance work environment where your leadership will contribute to the growth and success of our service organization.

How You'll Make an Impact

• Implement Service strategy and drive Service growth locally at the respective local unit level. Lead the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of service resources.
• Lead service team
• Service strategy- Drives implementation of the Service strategy as a member of the local management team. Ensures corresponding plans are implemented consistently in the Service organization through collaboration with other businesses/hub.
• Performance targets- Drives, implements, reports and monitors performance targets as part of the global (or) local unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
• Service delivery- Runs the day-to-day Service business to ensure profitable growth and improvement of Service productivity. Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
• Customer approach- Executes the (global) service and delivery sales channel strategy within the local unit. Implements productized Service offerings and materials for marketing purposes and invests in Service Sales to increase market penetration. Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Supports Sales resources in customer meetings.
• Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)). Operational excellence- Invests in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• Lead, and develop a team of service professionals, fostering a collaborative and high-performance work environment. Ensure continuous development and training of team members to enhance their skills and capabilities.

Your Background:

• Skills, Competencies & Qualifications:
• BS Engineering Degree + 5 years relevant industry experience OR 10+ years relevant industry experience
• Minimum 5 years experience working in or leading a Service business or business unit
• Minimum 5 years experience with substation protection, control & automation products, systems or service, including at least 2 years experience with Hitachi Energy's substation automation portfolio
• Demonstrated experience/working knowledge with wireless communications products, systems or service
• Demonstrated experience with large IOUs in US and/or Canada.
• Prior line management experience leading 10+ direct reports
• Self-starting, quick thinker, adaptable to continuously changing environment
• Demonstrated understanding of a "Service Mindset" and what it takes to grow a Service business.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

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