FLEX Senior Director, Service Operations
Apply NowCompany: Marriott International
Location: Bethesda, MD 20817
Description:
Job Description
This is a temporary position.
The Senior Director, Service Operations will play a critical role in establishing Marriott International's centralized IT Asset Management (ITAM) capability. This foundational leadership position will build and operationalize processes and governance structures that transform how IT assets, including hardware, software, cloud, and digital assets, are managed globally. Working closely with Configuration Management, this role is accountable for defining asset management strategy, lifecycle practices, and compliance frameworks in close collaboration with finance, procurement, cybersecurity, and technology leadership.
The Senior Director will deliver clear visibility, effective asset tracking, optimized financial performance, and rigorous compliance standards. This leader will leverage best practices and innovative technologies to establish a mature, scalable IT asset management foundation that enables business agility, risk reduction, and cost transparency across Marriott's global footprint.
The Senior Director, Service Operations will establish a foundational capability critical to Marriott's continued global growth and innovation. By centralizing asset management and establishing robust processes and governance, this role will significantly enhance operational efficiency, reduce risks, and create financial transparency. This leader will position Marriott as a benchmark organization for global IT Asset Management value realization.
Candidate Profile
Education and Experience
Required:
Undergraduate degree or equivalent combination of experience, education, and certifications
10+ years of leadership experience building and managing enterprise-wide IT asset management programs
Strong understanding of IT asset lifecycle management, including procurement, licensing, optimization, and retirement
Demonstrated capability in developing and implementing global IT asset governance frameworks and compliance processes
Proven leadership in influencing senior stakeholders and leading strategic change across global organizations at scale
Experience managing budgets exceeding $10M annually
Exceptional communication, negotiation, analytical, and stakeholder management skills
Preferred:
Advanced degree, certifications, and/or MBA
IT Asset Management (ITAM), ITIL, or ISO 19770 certifications
Experience implementing global-scale ITAM tools and systems in complex environments
Knowledge of cloud cost optimization (FinOps) and SaaS license management strategies
Experience working in hospitality, retail, or distributed enterprise environments
Core Work Activities
Strategic Leadership & Capability Development
Establish Marriott's global IT asset management vision, strategy, and roadmap
Build standardized processes and lifecycle frameworks to manage all IT asset types effectively
Develop foundational governance and compliance structures to ensure accuracy, compliance, and cost control
Drive the centralization of disparate asset management activities into one cohesive, globally aligned function
Operational Excellence & Process Implementation
Define, implement, and manage global IT asset lifecycle processes, including procurement, deployment, management, and disposition
Establish robust reporting capabilities using analytics to provide transparency into asset utilization, financial management, and compliance
Lead the implementation of tools and automation systems that enable accurate, efficient tracking and reporting of assets
Regularly conduct compliance audits and risk assessments to maintain regulatory and internal control alignment
Stakeholder Engagement & Financial Leadership
Collaborate with procurement, finance, cybersecurity, and technology teams to integrate asset management practices across the organization
Lead initiatives to optimize asset investments, enhance financial forecasting, and improve budget management
Regularly provide clear, actionable insights to senior leadership regarding asset management strategy, performance, and risk
Manage the service operations budget, ensuring investments in technology, tools, and personnel align with strategic priorities.
Oversee relationships with external service providers, including MSPs, ensuring compliance with SLAs and overall value in optimizing the use of third-party resources.
Team Building & Leadership
Recruit, develop, and lead a high-performing global team of asset management specialists
Promote a culture focused on continuous improvement, innovation, and professional growth
Foster an inclusive, collaborative, and performance-oriented interdependent team environment
Ensure global policy and practice consistency in the fair and equitable treatment of employees across all regions.
Provide coaching and mentorship to team members, supporting career growth and the development of leadership and high-performance capabilities.
Lead individual and calibrated team performance reviews and career development plans, fostering a high-performance culture across the global organization.
Technology & Innovation
Lead selection, implementation, and enhancement of advanced ITAM technologies and analytics
Champion innovation and remain informed and aware of emerging industry practices to continuously improve asset management capabilities
Integrate advanced analytics to provide meaningful business insights and strategic direction
Leverage existing technology investments to improve and automate existing processes or to develop new capabilities and business outcomes
Additional Responsibilities
Provide timely updates and reports to stakeholders across multiple organizational levels
Maintain effective relationships internally and externally to support the strategic objectives of asset management
Informs, updates, and provides right-sized information to leadership, peers, and team members verbally, in written form, or in person in a timely manner
Attends and contributes to all relevant meetings
Presents ideas, expectations, and information in a concise, organized manner
Uses problem solving methodology for decision making and follow up
Maintains positive working relations with internal and external stakeholders
Manages time effectively and conducts activities in a prioritized and organized manner
Performs other reasonable duties as assigned by manager
Complete other relevant duties as assigned by leadership
The pay range for this position is $68.12 to $115.38 per hour.
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 14 days after the date of this posting, April 2, 2025.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
This is a temporary position.
The Senior Director, Service Operations will play a critical role in establishing Marriott International's centralized IT Asset Management (ITAM) capability. This foundational leadership position will build and operationalize processes and governance structures that transform how IT assets, including hardware, software, cloud, and digital assets, are managed globally. Working closely with Configuration Management, this role is accountable for defining asset management strategy, lifecycle practices, and compliance frameworks in close collaboration with finance, procurement, cybersecurity, and technology leadership.
The Senior Director will deliver clear visibility, effective asset tracking, optimized financial performance, and rigorous compliance standards. This leader will leverage best practices and innovative technologies to establish a mature, scalable IT asset management foundation that enables business agility, risk reduction, and cost transparency across Marriott's global footprint.
The Senior Director, Service Operations will establish a foundational capability critical to Marriott's continued global growth and innovation. By centralizing asset management and establishing robust processes and governance, this role will significantly enhance operational efficiency, reduce risks, and create financial transparency. This leader will position Marriott as a benchmark organization for global IT Asset Management value realization.
Candidate Profile
Education and Experience
Required:
Undergraduate degree or equivalent combination of experience, education, and certifications
10+ years of leadership experience building and managing enterprise-wide IT asset management programs
Strong understanding of IT asset lifecycle management, including procurement, licensing, optimization, and retirement
Demonstrated capability in developing and implementing global IT asset governance frameworks and compliance processes
Proven leadership in influencing senior stakeholders and leading strategic change across global organizations at scale
Experience managing budgets exceeding $10M annually
Exceptional communication, negotiation, analytical, and stakeholder management skills
Preferred:
Advanced degree, certifications, and/or MBA
IT Asset Management (ITAM), ITIL, or ISO 19770 certifications
Experience implementing global-scale ITAM tools and systems in complex environments
Knowledge of cloud cost optimization (FinOps) and SaaS license management strategies
Experience working in hospitality, retail, or distributed enterprise environments
Core Work Activities
Strategic Leadership & Capability Development
Establish Marriott's global IT asset management vision, strategy, and roadmap
Build standardized processes and lifecycle frameworks to manage all IT asset types effectively
Develop foundational governance and compliance structures to ensure accuracy, compliance, and cost control
Drive the centralization of disparate asset management activities into one cohesive, globally aligned function
Operational Excellence & Process Implementation
Define, implement, and manage global IT asset lifecycle processes, including procurement, deployment, management, and disposition
Establish robust reporting capabilities using analytics to provide transparency into asset utilization, financial management, and compliance
Lead the implementation of tools and automation systems that enable accurate, efficient tracking and reporting of assets
Regularly conduct compliance audits and risk assessments to maintain regulatory and internal control alignment
Stakeholder Engagement & Financial Leadership
Collaborate with procurement, finance, cybersecurity, and technology teams to integrate asset management practices across the organization
Lead initiatives to optimize asset investments, enhance financial forecasting, and improve budget management
Regularly provide clear, actionable insights to senior leadership regarding asset management strategy, performance, and risk
Manage the service operations budget, ensuring investments in technology, tools, and personnel align with strategic priorities.
Oversee relationships with external service providers, including MSPs, ensuring compliance with SLAs and overall value in optimizing the use of third-party resources.
Team Building & Leadership
Recruit, develop, and lead a high-performing global team of asset management specialists
Promote a culture focused on continuous improvement, innovation, and professional growth
Foster an inclusive, collaborative, and performance-oriented interdependent team environment
Ensure global policy and practice consistency in the fair and equitable treatment of employees across all regions.
Provide coaching and mentorship to team members, supporting career growth and the development of leadership and high-performance capabilities.
Lead individual and calibrated team performance reviews and career development plans, fostering a high-performance culture across the global organization.
Technology & Innovation
Lead selection, implementation, and enhancement of advanced ITAM technologies and analytics
Champion innovation and remain informed and aware of emerging industry practices to continuously improve asset management capabilities
Integrate advanced analytics to provide meaningful business insights and strategic direction
Leverage existing technology investments to improve and automate existing processes or to develop new capabilities and business outcomes
Additional Responsibilities
Provide timely updates and reports to stakeholders across multiple organizational levels
Maintain effective relationships internally and externally to support the strategic objectives of asset management
Informs, updates, and provides right-sized information to leadership, peers, and team members verbally, in written form, or in person in a timely manner
Attends and contributes to all relevant meetings
Presents ideas, expectations, and information in a concise, organized manner
Uses problem solving methodology for decision making and follow up
Maintains positive working relations with internal and external stakeholders
Manages time effectively and conducts activities in a prioritized and organized manner
Performs other reasonable duties as assigned by manager
Complete other relevant duties as assigned by leadership
The pay range for this position is $68.12 to $115.38 per hour.
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 14 days after the date of this posting, April 2, 2025.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.