Manager, Production Management North America

ESL FACEIT GROUP

At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become community. We pride ourselves in having a corporate social responsibility which is that "IT'S NOT GG, UNTIL IT'S GG FOR ALL". We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans and heroes.

The Manager of Production Management, North America, will lead a team of Production Managers and Administrators to deliver ESL FACEIT Group's high-quality esports programming. This role is accountable for the operation and resourcing of the Production Management team, overseeing the delivery of production operations at both studios and live events. Key responsibilities include staffing, scheduling, budgeting, procurement, and coordination of company productions to meet the dynamic needs of a production company that supports a wide range of broadcasts in the gaming and esports space.
Responsibilities

• Lead a team responsible for managing production deliverables, both internally and externally, assigning and balancing team members across productions.
• Provide direction to Production Managers and Administrators, helping them navigate production challenges and meet project objectives.
• Oversee all aspects of daily operations for the company's broadcast and live event productions; schedule operational resources based on production needs.
• Lead team communication, ensuring the timely dissemination of information.
• Liaise with internal stakeholders and external production partners to ensure scheduling and on-time delivery of assets and deliverables.
• Serve as the escalation point for Production Managers and internal stakeholders, resolving issues as they arise.
• Lead production scoping and budgeting meetings with creative producers, project managers, and the production department in preparation for new projects.
• Report on production status for all phases of the production cycle across multiple concurrent projects, escalating issues when necessary.
• Source and manage crew and labor vendors, ensuring appropriate breaks and rest periods are observed.
• Oversee contractor management within the region, ensuring an efficient process for managing contractors.
• Source and manage third-party vendors and production partners, ensuring productions are executed successfully and within budget; lead RFP processes following company procurement standards.
• Co-lead the production budgeting process with project managers for studio resources, staffing, and technical requirements.
• Manage the P2P process for production expenditures, supporting financial workflows from PO generation to invoice reconciliation. Collaborate with EFG's procurement and finance departments to ensure timely and accurate payments.
• Work with global teams to implement best practices and share learnings across EFG products.
• Manage the production office, including production managers and administrators, ensuring the successful execution of multiple productions.
• Identify and develop best practices and processes within the department, collaborating with colleagues across the organization.
• Directly manage and contribute to large-scale productions when necessary.
• Interview, hire, and train new team members as required.
• Willingness to travel up to 50% of the time, both domestically and internationally.

Role Requirements

• 5+ years of production management/direction experience within a production company or agency in a client-facing role.
• 3+ years of proven experience managing projects or initiatives from start to finish.
• 1+ year of experience in people mentorship.
• Demonstrated ability to successfully direct and guide the work of others.
• Core understanding of live event and studio production processes.
• Ability to lead and direct mid- and junior-level team members.
• Empathetic team leader with a motivating work ethic and analytical mindset.
• Ability to communicate effectively in high-pressure situations.
• Experience collaborating with cross-functional team members to solve strategic, account-level challenges.
• Familiarity with project management software (JIRA, Trello, Asana, Smartsheet, monday.com, etc.) and best practices.
• Familiarity with G Suite.

Desirable Skills

• Knowledge of standard camera, grip, and graphic broadcast production gear, as well as live broadcast & event lighting, audio, graphics, and video production procedures (including pre- and post-production).
• Familiarity with internet requirements for streaming broadcasts.
• Ability to communicate effectively in complex and high-stress situations.
• Comfortable working on studio stages and assisting production crews with tasks such as stage setup and prop management.
• Flexibility to occasionally work late and on weekends.
• Ability to document technical procedures and processes.
• An ambitious, enthusiastic, detail-oriented, and analytical personality.
• Excellent organizational skills and attention to detail.
• Strong time management skills with a proven ability to meet deadlines.
• Desire to work as part of global teams and structures.
• Strong leadership skills.
• Creative thinker with the ability to visualize and execute new ideas.
• Ability to function effectively in a high-paced environment.
• Team-player with an "all hands on deck" mindset.
• Pre-existing relationships with production partners on both the West and East coasts.

Firmly rooted in our values, EFG is an affirmative action employer that celebrates being an equal opportunity workplace. Our unwavering commitment to fair employment extends to all individuals, regardless of their race, color, ancestry, religion, sex, national origin, age, sexual orientation, disability, citizenship, marital status, gender identity, or Veteran status.