Litigated Claims Specialist, General Liability

Zurich is seeking a talented Litigated Claims Specialist to join our dynamic Multinational General Liability Team. This is a unique opportunity to handle complex, high-exposure claims while working in a collaborative and innovative environment. The ideal candidate will have a strong background in commercial general liability claims and litigation management, with the ability to deliver exceptional, customer-focused service.

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into [one of] the following North American Claims office[s] on a hybrid work schedule: .Atlanta, GA; Maitland, FL; Addison, TX; Schaumburg, IL; Rocky Hill, CT; Parsippany, NJ; Overland Park, KS; Omaha, NE; Gold River, CA

As a Litigated Claims Specialist, you will be responsible for managing and resolving multinational commercial general liability claims. You will work with a team to ensure claims are handled with efficiency and precision, all while adhering to established protocols and maintaining a focus on customer satisfaction. This position offers the opportunity to manage claims of moderate to high exposure and complexity, providing you with the chance to make a significant impact.

Key Responsibilities:

• Manage and resolve litigated multinational commercial general liability claims.
• Ensure claims are processed within the defined limits of authority.
• Deliver exceptional, customer-centric claims service, ensuring clear and effective communication throughout the claims process.
• Collaborate across teams to drive positive outcomes for customers and stakeholders.

Basic Qualifications:

• Bachelor's Degree and 3+ years of experience in Claims or Insurance OR
• Zurich Certified Insurance Apprentice with an associate degree and 3+ years of Claims or Insurance experience OR
• Completion of Zurich Claims Training Program with 3+ years of Claims or Insurance experience OR
• High School Diploma or Equivalent with 5+ years of Claims or Insurance experience.
• Must obtain and maintain required adjuster licenses.
• Solid understanding of insurance regulations, markets, and products.
• Proficiency in Microsoft Office.

Preferred Qualifications:

• 5+ years of experience handling Commercial General Liability litigated claims.
• 5+ years of experience in litigation management.
• In-depth knowledge of General Liability coverage, especially standard ISO coverage forms.
• Strong verbal and written communication skills, with the ability to convey complex concepts clearly.
• Excellent analytical, problem-solving, and critical thinking skills.
• Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Experience in building cross-functional relationships and working in a collaborative team environment.
• Expertise in reserving processes for indemnity and expenses.
• Ability to develop and execute negotiation strategies.
• Skill in assessing the scope and exposure of moderately complex claims.
• Proficiency in presenting claim resolution information to stakeholders and customers.

As an insurance company, Zurich is subject to 18 U.S. Code 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Addison, AM - Atlanta, AM - Gold River, AM - Maitland, AM - Omaha, AM - Parsippany, AM - Rocky Hill, AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MD1 #LI-ASSOCIATE