Director, Area Stores

Job Summary

Are you ready to transform customer experiences and drive unprecedented growth at Spectrum? Join us to shape the future of retail with exceptional service, innovation, and strong sales strategies.

At Spectrum, we focus on exceptional customer experiences and sustainable growth. As the leader of our Area Stores, you will build and manage high-performing teams to exceed sales and revenue goals. You'll transform our store culture to prioritize customer service, innovation, and effective sales strategies, enhancing customer acquisition, satisfaction and retention.

Responsibilities

What Our Director, Area Stores Enjoy Most About the Role

• Leading sales growth to meet or exceed customer and revenue targets.
• Collaborating with local leaders to optimize service and new customer acquisition.
• Driving strategic analysis through sales forecasting and expense management.
• Empowering the team by recruiting, training and retaining top talent.
• Enhancing customer experience by evaluating and responding to business events.
• Fostering a positive, inclusive work environment and ensure company policies are followed.
• Staying agile by providing frequent updates and taking on additional responsibilities.

Working Conditions

• This role involves working in a retail environment with moderate noise and requires frequent travel to oversee daily operations.
• Professional attire and a polished appearance are expected.

Qualifications

What You'll Bring to Spectrum

• Education: Bachelor's degree in business or marketing, or equivalent experience.
• Experience: 8+ years of experience in Sales and Customer Service, with a focus on Telecommunications/Wireless. 5+ years of Management and Leadership experience.
• Technical Skills: Advanced skills in using computers, personal technology and software applications.
• Skills and Abilities:
  • Proven ability to manage multiple locations, build a strong sales culture and lead high-performing, customer-focused teams in a goal-driven environment.
  • Skilled in identifying trends and risks, communicating them to leaders and developing response plans.
  • Excellent interpersonal and leadership skills, fostering strong partnerships within the organization.
  • Knowledge of sales strategies, inventory, merchandising, pricing, contract and billing procedures.
• Travel Ability: Valid driver's license and ability to meet the Spectrum's motor vehicle requirements.
• Schedule: This role may require flexibility to meet business needs, including evenings and weekends.

Preferred Skills/Abilities and Knowledge

• Proven analytical, statistical, and quantitative skills, along with the ability to make qualitative judgments.
• Advanced leadership skills to align with the Spectrum's culture and values.
• Experience in sales training and employee development.
• Knowledge of process and procedure design and documentation.
• 5+ years of management experience, preferably as a Sr. Director, Director or District Manager in a destination shopping environment.

Spectrum Connects You to More

• Competitive Pay: Generous starting salary, plus pay increases as you advance and paid training
• Variety of Work: No two days, clients, or calls are ever the same which keeps each day new and exciting

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