Director of Operations | Full-Time | Hamilton Arena

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Overview

The Director of Operations is a critical leadership role, responsible for overseeing all operational aspects of Hamilton Arena to ensure exceptional guest experiences, operational efficiency, and venue safety. This role requires a strategic thinker with strong leadership, problem-solving, and communication skills to manage a dynamic, high-energy environment.

This role pays an annual salary of $100,000-$130,000 CAD and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 4, 2025.

Responsibilities

Venue Operations & Management

• Lead and manage all arena operations, including facility maintenance, event setup, and day-to-day venue functionality.
• Develop and implement operational strategies to optimize efficiency, enhance guest experience, and maintain the highest safety standards.
• Coordinate with event managers, production teams, and vendors to ensure seamless event execution.
• Oversee conversions, housekeeping, and maintenance teams, ensuring compliance with all health and safety regulations.
• Oversee all unionized IUOE 772 Full time staff, IATSE 129 part time staff and third-party contractors

Leadership & Team Management

• Build, mentor, and lead a high-performing operations team, fostering a culture of excellence and accountability.
• Establish and maintain standard operating procedures (SOPs) for all operational departments.
• Work closely with senior leadership to align operational goals with the venue's overall business strategy.

Budgeting & Financial Oversight

• Develop and manage operational budgets, optimizing cost efficiencies while maintaining high service standards.
• Analyze financial reports, track operational expenses, and implement cost-saving initiatives.
• Negotiate and manage labor group contracts (IATSE 129, IUOE 772).
• Negotiate and manage vendor contracts, procurement, and service agreements.

Event Execution & Guest Experience

• Oversee all event-day operations to ensure flawless execution of concerts, sports events, and other live experiences.
• Ensure guest services and front-of-house teams deliver a world-class experience for all attendees.
• Implement venue accessibility and sustainability initiatives to enhance overall inclusivity and environmental responsibility.

Compliance & Risk Management

• Ensure compliance with all local, provincial, and federal regulations, including fire codes, safety protocols, and labor laws.
• Develop and oversee emergency response plans, ensuring staff are trained and prepared for any contingencies.
• Conduct regular facility inspections to maintain operational excellence and mitigate risks.

Qualifications

• Bachelor's degree in Business Administration, Facility Management, Sports Management, or a related field (or equivalent experience).
• 7+ years of experience in arena, stadium, or large-scale event venue operations, with at least 3 years in a senior leadership role.
• Strong knowledge of event production, facility management, and security protocols.
• Proven experience managing large teams, budgets, and vendor relationships.
• Proven experience working with and in a union environment.
• Excellent leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, high-pressure environment.
• Proficiency in venue management software and operational reporting tools is an asset.