Executive Director, Clinical Operations (H)

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The Department of Surgery has an exciting opportunity for a full time Executive Director, Clinical Operations position. The incumbent assumes responsibility for the direction and management of the assigned clinical facilities. This position oversees fiscal planning, management and patient accounting, budget and audits, disbursement, personnel management, space planning, inventory control, and general administration. Moreover, the incumbent strives to increase physician and patient satisfaction.

CORE JOB FUNCTIONS

• Ensures that all patient, physician, and staff complaints are appropriate addressed in accordance with University policies.
• Monitors the activities and operations of the assigned units to ensure goals and objectives are met.
• Develops system-wide policies and procedures, assuring best practices and consistent standardized high-quality care is provided at all locations.
• Optimizes staffing models, and patient throughput and satisfaction, and ensures efficient utilization of exam room resources.
• Implements new programs to create innovative approaches to care and establish best practices.
• Oversees compliance with regulatory agencies and professional organizational standards.
• Oversees, mentors, trains, motivates, and evaluates department staff.
• Plans for future growth by assessing existing and future program needs, establishing priorities, and identifying fiscal and human resources for development.
• Participates in planning, promoting, and conducting organization-wide performance improvement activities for areas of responsibility.
• Ensures internal control oversight and compliance with laws and regulations, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting and efficiency and effectiveness of operations.
• Creates an effective control environment, conducts risk assessment, implements and monitors controls.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• Bachelor's degree in relevant field
• Certification in relevant specialty or field
• Minimum 7 years of relevant experience

DEPARTMENT ADDENDUM

Department Specific Functions

Clinical Operations

• Report to SAO on a regular basis, describing the state of the clinical areas of administrative support relating to academic, clinical, research and endowments. Recommend and implement corrective action plans if necessary.
• Develops operational plans with evaluation components at 1, 2 and 3 year levels; provides regular reports to Executive leadership on the status of Departmental activities in relationship to its annual operational agreements (AOA).
• Establishes policies to appropriately and effectively support high quality, highly satisfied and cost-effective patient care in accordance to University policies. Works with all UHeath System clinical sites to assure coordination of services, program development and optimal integration of services and inter-working relationships.
• Develops excellent relationships with external constituencies, including working with advancement to successfully develop major donors.
• Responsible for all facility improvement and expansion projects; working with university facilities department, architects, and contractors.
• Responsible for the performance management processes and outcomes of employees and physicians, including recruitment, selection, orientation, and ongoing performance management.
• Works collaboratively with the other administrators and affiliate institutional executives in developing clinical practice strategies and programs
• Works collaboratively with the Chair, faculty, house staff, hospital, and outpatient administrators to support the provision of accessible, patient friendly, cost effective, high quality patient care Development of budgets, monitoring of expenses, and reporting information related to the financial operation of the Department and the clinical revenue cycle.
• The incumbent will be expected to make recommendations as to appropriate actions needed to reduce financial risks and increase program viability.
• Analyze clinical operations and needs to determine potential enhancements or improvements in the management and operations of (IML, OPO, and clinical practices) and develop or recommend supporting operation policies and procedures (IML, LAORA, and clinical practices).
• Oversee accounting and financial process for the Department's revenues and expenditures in all domains (e.g. clinical practice, IML, OPO, gifts, service agreements,grants, etc.) and generate reports, both standard and custom, as needed to attain a comprehensive view of the Department's financial status.

Fiscal/ Financial Management

• Prepares, automates and maintains monthly reporting related to financials, billing and collections, denials, revenue cycle and other needed metrics.
• Responsible for preparing the budget models and provides training and support for division administrators.
• Manages the financial allocations including revenues, payroll, overhead , and taxation for all divisions in the department.
• Works closely with development office and treasurer 's office to maintain and monitor the endowment accounts and spending.
• Maintains revenue recording including depositing checks,oversees product sales tax recording and manages the month end revenue accruals.
• Monitors and oversees strict purchasing guidelines are met for eCheck, eBERF, and PCard. Resolves issues that are brought up by the employee and ensure the appropriate funds were used within department.
• Supervises and oversees the travel expenses for faculty, absence process, and discretionary spending
• In coordination with division administrators to develop the annual budgets, compile the data and analyze growth, expansion, and expense reduction in each areas.
• Ensures all year end close process for all divisions in the department and provides the year end projections to the senior leadership as needed
• Evaluate the performance of, and provide training and development opportunities for the administrative staff.
• Establishes and communicates organizational performance metrics and annual goals, and holds staff accountable.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
H19